Help & FAQs
What is the return policy for digitally delivered products?
Digitally delivered product, including eBooks and access codes are non-returnable.
How do I receive access for the eBook I purchased?
You will receive immediate access once you purchase. You will receive two emails. The first email is your receipt and the second email contains your login instructions. Please visit https://bookshelf.vitalsource.com/#/user/registration to get started. To read your eBook, please login at http://bookshelf.vitalsource.com/ Please visit https://support.vitalsource.com/hc/en-us to see a complete list of compatible devices.
What is my Username?
Your username is the email address that you used when you purchased the eBook.
What format is the eBook in?
Our eBooks are PDF versions of the print book. They are read using the VitalSource Bookshelf platform.
Can I read my book offline?
Yes. Please download the Bookshelf App to your device to read offline. Download instructions - https://support.vitalsource.com/hc/en-us.
Can I print my eBook?
Yes. You may print two pages at a time.
Where do I go to access the online course material included with my textbook?
Please visit www.grtep.com.
How do I receive the website access that comes with the print book?
The access code is not delivered electronically. It is printed in the physical textbook that is shipped to you.
What can I do if my access code provided with my printed book is invalid?
If the book is new, please contact Customer Service. If the book is used, you will need to purchase a new book or access code.
Are access codes sold separately?
Some access codes are sold separately. Please visit www.grtep.com to see if one is available. Please contact Customer Service if you need further assistance.
What if my eBook is no longer available on my Bookshelf?
Your book may have expired. Our eBooks expire 180 days from the activation date.