Help & FAQs
What is the return policy?
Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been activated or used and must be requested within 7 days of purchase. Print product - If, for any reason, you are not completely satisfied with your order, simply return it in good condition within 30 days along with your order confirmation and a refund or credit card credit will be processed upon receipt. To view our full return policy, click on the 'Return Policy' link to the right.
How do I contact Customer Service?
Call: 1-800-228-0810 Email: email@example.com Fax: 1-800-772-9165 Live Chat Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).
Can I photocopy, reprint or republish KH material?
To request permissions to photocopy, reprint or republish any KH material or for Disability/ADA purposes, please submit the request in writing either via email at firstname.lastname@example.org or fax to 563-589-1038. Please include the following information: author, title, ISBN, page numbers, disability or ADA school where material will be used, and the file formats requested. If you need to check on the status of a request you have submitted, please call 563-589-7017.
What types of payment are accepted?
We accept MasterCard, Visa, Discover and American Express for placing online orders.
Will I be charged sales tax when I place my order?
Kendall Hunt is required to collect sales tax in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming and Canada (GST). This list is subject to change at any time. All orders placed on our web site will be charged sales tax. If your school/organization is exempt from sales tax, please contact Customer Service.
If I have a tax exempt status how should I make my purchase?
Please contact customer service if you have a tax exempt status.
Where can I find tracking information for order?
If you created an account when you placed your order, you can log into your account and view your Dashboard to find your order status and tracking information. Tracking information will be available on your dashboard after the item has shipped.