Shipping & Returns

What is the return policy

Electronic product - Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been activated or used and must be requested within 7 days of purchase. Print product - If, for any reason, you are not completely satisfied with your order, simply return it in good condition within 30 days along with your order confirmation and a refund or credit card credit will be processed upon receipt.

How long does shipping take for printed products?

We fulfill most orders within 48 hours of entry into our automated order processing system. Orders are not shipped on weekends or on holidays. Shipping times vary based upon the shipping method chosen. For all orders, please supply a valid street address. Many shippers cannot deliver to a P.O. Box. If shipping instructions are not provided we will determine the most appropriate method and ship accordingly. Please include the telephone number and name of the person to be contacted for delivery instructions.

Is free shipping available?

If purchasing an eBook version of a product, there are no shipping charges. If purchasing a printed book, shipping costs are determined by the weight of the package and destination as determined by the carrier and ship method you choose.

Is rush shipping available?

We offer shipping services using FedEx, UPS and U.S. Postal Service. Exact shipping times will vary based on ship-to location. During check-out you will see the available shipping methods. Rush shipping is not available if shipping to a P.O. Box or International location. Please be aware that 1 or 2 day service will ship on the first business day following the processing of your order assuming product is available.

Where do I find tracking information for my purchase?

During the check-out process if you created an account or were logged into your existing account you can view your order information, including tracking numbers by going to your Dashboard.

How long after my purchase can I return the product and receive full credit?

Read return policy here.

Where do I send the product for a return?

All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable. Return sent to: Kendall Hunt Publishing C/O IPS 1250 Ingram Drive Chambersburg, PA 17202-2987 A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box. Returns that do not meet the Return Guidelines will not have credit issued, will not be returned, and will be discarded. Questions regarding returns should be directed to: Email: returns@kendallhunt.com Fax: 563-589-7032 Phone:800-344-9031

How long will it take to receive a credit for my return?

It will take approximately 2-3 weeks from the date the product is received at our returns processing center.

Customer Service

HOURS

7:30 a.m. - 5:00 p.m. CST (M-F)

E-MAIL

orders@kendallhunt.com

PHONE

(800) 228-0810 or (563) 589-1000

FAX

(800) 772-9165 or (563) 589-1046

 

View our RETURN POLICY.