Service Management Principles for Hospitality and Tourism in the Age of Digital Technology

Author(s): Jay Kandampully, David Solnet, Anil Bilgihan

Service Management Principles for Hospitality & Tourism in the Age of Digital Technology was developed through many years of teaching service management mainly to hospitality and tourism management students. This edition ensures that the content of this book remains current and includes references a...

Tourism: Concepts and Practices

Author(s): John Walker, Christopher John M. Walker

Tourism: Concepts and Practices was written to empower students and help them become future leaders in this great industry. It provides an overview of the world’s largest and fastest growing industry groupings. Each chapter contains information about the numerous tourism segments, the many different...

Learning About Dance: Dance as an Art Form and Entertainment

Author(s): Nora Ambrosio

New Ninth Edition Now Available!Learning about Dance: Dance as an Art Form and Entertainment introduces students to the exciting, daring, ever-changing, and dynamic world of dance.Learning about Dance invites readers to experience the artistry and excitement of the dance world. The publication prese...

Communication Ethics Literacy: Dialogue and Difference

Author(s): Janie Fritz, Leeanne McManus, Michael Kearney

Communication ethics is imperative in the 21st century as the prevalence of conflicting opinions endangers successful, respectful communication. Utilizing a dialogic approach to ethical communication, Communication Ethics Literacy: Dialogue & Difference provides a timely review of classic communicat...

Event Management Blueprint: Creating and Managing Successful Sports Events

Author(s): Heather Lawrence Benedict, Michelle Wells

Written from a practitioner's viewpoint, Event Management Blueprint: Creating & Managing Successful Sports Events bridges the gap between classroom instruction and on-the-job required tasks by providing current and future event managers with an event management template that can be used in the sport...

A Guide to Writing Quality Police Reports

Author(s): Ronald Connolly, Christopher James Utecht

Skilled written communication is the foundation of effective service to communities. Police report writing has a long history in police education.A Guide to Writing Quality Police Reports presents the fundamentals of police report writing and features new elements based on recent events incorporated...

Cyber-Warfare: State and Local Governments Caught in the Crosshairs

Author(s):

Cybersecurity is a high priority in today’s world.Cyber-Warfare: State and Local Governments Caught in the Crosshairs addresses highly important and current topics in a plain English, nontechnical manner. This text bridges the gap between what the state and local government executive needs to know i...

Juvenile Justice: Connecting Theory to Practice

Author(s): Megan Kurlychek

Studying and understanding human behavior in society and societal reaction to human behavior is not enough.Juvenile Justice: Connecting Theory to Practice looks closely at some of society’s most vulnerable members – troubled youth. This text draws concrete connections between theory and practice, tw...

Comparative Justice: Off the Beaten Path

Author(s): Victoria Time, W. Timothy Austin

Comparative Criminal Justice Systems encourages critical thinking by introducing students and policy makers to different ways of organizing the administration of justice in the different parts of the world without ethnocentric assumptions that ‘our’ ways must be superior to all others.Comparative Ju...

Restaurant Management: A Best Practices Approach

Author(s): Frederick DeMicco, Cihan Cobanoglu, Joseph Dunbar, Robert Grimes, Chen Chen, James R Keiser

The Recipe for Success in Restaurant Management…Restaurant Management: A Best Practices Approach introduces the reader to the vast menu of opportunities available in the restaurant industry - from creating business plans to guest service, quality management, labor costs and beyond.Written by a diver...