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Author(s): Galen R Collins
After reading this book, you will never feel the same about service professionals. They are pivotal in making or breaking customer relationships. However, being a service professional has never been more difficult. In many service organizations, the gap is widening between what they can deliver and what customers expect. Many service professionals are quitting their jobs. Many more, under fire from disgruntled customers, are experiencing unprecedented stress. We call this phenomenon the customer service syndrome (CSS).
Author(s): Linda M Clinard
Family Time Reading Fun contains:
Part I TEN KEYS TO LITERACY
Part 2 INFLUENCES ON LITERACY DEVELOPMENT including:
Part 3 102 LITERACY STRATEGIES WITH A PURPOSE
Author(s): Arnaud Lambert
The second edition of the Anthropology of Indigenous religions continues to offer a novel introduction to the ways that anthropologists investigate indigenous religions. The anthropological approach to the study of religion can be viewed as a series of exchanges and debates spanning almost two centuries regarding the nature of religions and its place in human life. This book invites readers to take part in these ongoing conversations while exploring the main elements of the religious life in small-scale societies around the world.
New features of the second edition include:
Author(s): Steven G. White
Law school teaches lawyers to read court opinions – hundreds of them. Reading hundreds of court opinions shows us what a judge likes to write. We need to learn to write what a judge likes to read. That is a different task.
It is more than going to the library to locate relevant cases. It is more than reading and summarizing a trial transcript. It is more than following the local rules to include the required sections of a brief.
Author(s): Ellen Peffley Harp, Cynthia Mckenney, Judith E. Wilmington, Richard Durham
The NEW 7th edition of Practices and Techniques in Horticulture has added some new exciting laboratory exercises as well as enhanced some of the previous activities. As students become more focused on the environment and sustainable plant production practices, we have evolved the book’s focus to include these issues.
Author(s): Keith J. Hyatt, John W Filler
Developing IEPs: The Complete Guide to Educationally Meaningful Individualized Educational Programs for Students with Disabilities focuses on the IEP process from both procedural and substantive perspectives as it relates to students from 3 through 21 years of age (information is congruent with the 2017 U. S. Supreme Court decision in Endrew F. v. Douglas County School District). The text stresses the interrelated aspects of IEPs, continuing to mention and discuss its various components as the text progresses.
Author(s): Lior Gideon
Mastering research methods and designs should be a top priority of all students and scholars who are driven by curiosity and strive to acquire and advance knowledge.
Author(s): RYAN PACE
Understanding the legal environment in which businesses operate is a critical component of success for all business leaders and decision-makers.
The Legal Environment of Business by Ryan H. Pace introduces fundamental legal topics relating to the U.S. Constitution, ethics, dispute resolution, crimes, torts, property, contracts, business entities, securities, agency, employment discrimination, debtor-creditor relationships, negotiable instruments, administrative process, environment, wills and trusts, insurance, and more.
Author(s): Martin J Lecker
Conducting Business Ethically: A Philosophical Approach provides a creative approach by applying philosophy from classical Greek and Eastern works, including material from contemporary Western thinkers, as part of an ethical decision making process for business students or those working in the business world.
Author(s): José I. Rodríguez
Provide your students with powerful tools to communicate effectively in interpersonal relationships.
With innovative content on empathy, mindfulness, the neuroscience of emotions, implicit bias, and more, the Second Edition of Interpersonal Communication for Contemporary Living is an outstanding companion for communication courses.
