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Author(s): Galen R Collins
After reading this book, you will never feel the same about service professionals. They are pivotal in making or breaking customer relationships. However, being a service professional has never been more difficult. In many service organizations, the gap is widening between what they can deliver and what customers expect. Many service professionals are quitting their jobs. Many more, under fire from disgruntled customers, are experiencing unprecedented stress. We call this phenomenon the customer service syndrome (CSS).
Author(s): Ellen Peffley Harp, Cynthia Mckenney, Judith E. Wilmington, Richard Durham
The NEW 7th edition of Practices and Techniques in Horticulture has added some new exciting laboratory exercises as well as enhanced some of the previous activities. As students become more focused on the environment and sustainable plant production practices, we have evolved the book’s focus to include these issues.
Author(s): Dino Villegas
New Second Edition Now Available!
Author(s): Eugene Spiegle, BENJAMIN RUFFLE
New Publication Now Available!
History tells us that a great percentage of projects, especially large ones, have not ended successfully. It has also been said by some organizations that they would be happy just to have their projects finish with some degree of success. This last statement is not true, however, because today’s organizations expect projects to be completed faster, cheaper, and with the highest level of quality possible.
Author(s): Richard Merritt, Kenneth Cummins, Martin B Berg
An Introduction to the Aquatic Insects of North America serves as a standard guide on the immature and adult stages of aquatic and semiaquatic insects of North America. It offers information on the distribution, tolerance values, trophic relationships, and functional adaptations of aquatic insects that allows an additional tool for categorizing them.
Author(s): RYAN PACE
Understanding the legal environment in which businesses operate is a critical component of success for all business leaders and decision-makers.
The Legal Environment of Business by Ryan H. Pace introduces fundamental legal topics relating to the U.S. Constitution, ethics, dispute resolution, crimes, torts, property, contracts, business entities, securities, agency, employment discrimination, debtor-creditor relationships, negotiable instruments, administrative process, environment, wills and trusts, insurance, and more.
Author(s): Scott Behson, Stephen Bear
We get it - you've been burned by team projects before. We Hate Team Projects! A Friendly, Useful Guide for College Student Teams provides practical advice and easy-to-use templates to help you avoid common team problems, do better work, have less stress, and have more fun.
Author(s): John Salamone
It has been more than more than half a century since the “Psychopharmacology Revolution” swept through modern society, radically changing mental health practice, and altering the way people view psychiatric disorders.
Author(s): Martin J Lecker
Conducting Business Ethically: A Philosophical Approach provides a creative approach by applying philosophy from classical Greek and Eastern works, including material from contemporary Western thinkers, as part of an ethical decision making process for business students or those working in the business world.