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Service Management Principles for Hospitality and Tourism in the Age of Digital Technology
Author(s): Jay Kandampully, David Solnet, Anil Bilgihan
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology was developed through many years of teaching service management mainly to hospitality and tourism management students. This edition ensures that the content of this book remains current and includes references a...Tourism: Concepts and Practices
Author(s): John Walker, Christopher John M. Walker
Tourism: Concepts and Practices was written to empower students and help them become future leaders in this great industry. It provides an overview of the world’s largest and fastest growing industry groupings. Each chapter contains information about the numerous tourism segments, the many different...Communication Ethics Literacy: Dialogue and Difference
Author(s): Janie Fritz, Leeanne McManus, Michael Kearney
Communication ethics is imperative in the 21st century as the prevalence of conflicting opinions endangers successful, respectful communication. Utilizing a dialogic approach to ethical communication, Communication Ethics Literacy: Dialogue & Difference provides a timely review of classic communicat...Learning About Dance: Dance as an Art Form and Entertainment
Author(s): Nora Ambrosio
New Ninth Edition Now Available!Learning about Dance: Dance as an Art Form and Entertainment introduces students to the exciting, daring, ever-changing, and dynamic world of dance.Learning about Dance invites readers to experience the artistry and excitement of the dance world. The publication prese...Event Management Blueprint: Creating and Managing Successful Sports Events
Author(s): Heather Lawrence Benedict, Michelle Wells
Written from a practitioner's viewpoint, Event Management Blueprint: Creating & Managing Successful Sports Events bridges the gap between classroom instruction and on-the-job required tasks by providing current and future event managers with an event management template that can be used in the sport...Juvenile Justice: Connecting Theory to Practice
Author(s): Megan Kurlychek
Studying and understanding human behavior in society and societal reaction to human behavior is not enough.Juvenile Justice: Connecting Theory to Practice looks closely at some of society’s most vulnerable members – troubled youth. This text draws concrete connections between theory and practice, tw...Cyber-Warfare: State and Local Governments Caught in the Crosshairs
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Cybersecurity is a high priority in today’s world.Cyber-Warfare: State and Local Governments Caught in the Crosshairs addresses highly important and current topics in a plain English, nontechnical manner. This text bridges the gap between what the state and local government executive needs to know i...Comparative Justice: Off the Beaten Path
Author(s): Victoria Time, W. Timothy Austin
Comparative Criminal Justice Systems encourages critical thinking by introducing students and policy makers to different ways of organizing the administration of justice in the different parts of the world without ethnocentric assumptions that ‘our’ ways must be superior to all others.Comparative Ju...A Guide to Writing Quality Police Reports
Author(s): Ronald Connolly, Christopher James Utecht
Skilled written communication is the foundation of effective service to communities. Police report writing has a long history in police education.A Guide to Writing Quality Police Reports presents the fundamentals of police report writing and features new elements based on recent events incorporated...Restaurant Management: A Best Practices Approach
By: Frederick DeMicco, Cihan Cobanoglu, Joseph Dunbar, Robert Grimes, Chen Chen, James R Keiser
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Restaurant Management: A Best Practices Approach
Author(s): Frederick DeMicco, Cihan Cobanoglu, Joseph Dunbar, Robert Grimes, Chen Chen, James R Keiser
The Recipe for Success in Restaurant Management…Restaurant Management: A Best Practices Approach introduces the reader to the vast menu of opportunities available in the restaurant industry - from creating business plans to guest service, quality management, labor costs and beyond.Written by a diver...