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Author(s): Galen R Collins
After reading this book, you will never feel the same about service professionals. They are pivotal in making or breaking customer relationships. However, being a service professional has never been more difficult. In many service organizations, the gap is widening between what they can deliver and what customers expect. Many service professionals are quitting their jobs. Many more, under fire from disgruntled customers, are experiencing unprecedented stress. We call this phenomenon the customer service syndrome (CSS).
Author(s): Keith J. Hyatt, John W Filler
Developing IEPs: The Complete Guide to Educationally Meaningful Individualized Educational Programs for Students with Disabilities focuses on the IEP process from both procedural and substantive perspectives as it relates to students from 3 through 21 years of age (information is congruent with the 2017 U. S. Supreme Court decision in Endrew F. v. Douglas County School District). The text stresses the interrelated aspects of IEPs, continuing to mention and discuss its various components as the text progresses.
Author(s): Robert Aberle
The Administration of Justice: An Introduction to the Criminal Justice System in America, Fifth Edition is a comprehensive overview of Criminal Justice that is presented in a clear and understandable format. The text is designed to meet the needs of those students who are seeking to get a broad overview of the American Criminal Justice System as an elective to meet general education requirements for other disciplines, as well as the foundation for those students planning to major in criminal justice studies.
Author(s): Dino Villegas
New Second Edition Now Available!
Author(s): Andrew Alexander
Philosophizing: Creating a World of Ideas is a special book. It introduces students to philosophy in a balanced way. With regard to the approach to learning, it balances content and method. With respect to content, it balances a problem centered approach with an historical emphasis. With regard to the selected problems, it balances theoretical issues with practical issues. With respect to the assignments, it balances individual reflection with social collaboration.
Author(s): Sharon Bramlett Solomon , Meta Carstarphen
Race, Gender, Class, and Media invites students to explore critical aspects of diversity in media. It introduces students to issues of diversity as represented in the U.S. news, film/television, advertising, and public relations industries. It probes foundations, concepts, and practices in media representation of race, gender, and class in America.
Author(s): Christopher W Rogers
Understandable Business Statistics, Third Edition is precisely what the title implies; Basic Business Statistics that is presented in an understandable manner. The pedagogical approach allows the reader to understand why they are studying the material and how it will be relevant to their professional future. The twelve chapters cover all of the topics offered in a typical introductory business statistics course. Each chapter includes end of chapter matching questions, multiple choice questions, short answer essay questions, problem exercises and some chapters h
Author(s): Coast Learning Systems
You're Holding the Key to a Complete Distance Learning Introductory Chemistry Course for Non-Science Majors.
Understanding Chemistry in Our World takes students on a journey of experimentation and investigation. The concepts they learn will guide them to identify chemistry at work in everyday situations, and hopefully inspire them to explore new topics outside of the classroom.
Author(s): John L Erickson, Coastline Learning Systems
A Turn-Key Distance Learning Anatomy and Physiology Course
Now you can offer a distance learning anatomy and physiology course at your institution! Designed for a one-semester, distance learning, college level course, An Introduction to Anatomy and Physiology by Coast Learning Systems provides a comprehensive survey of the discipline, including fundamental principles and concepts.
After completion of this telecourse, the student will be able to:
