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Author(s): Galen R Collins
After reading this book, you will never feel the same about service professionals. They are pivotal in making or breaking customer relationships. However, being a service professional has never been more difficult. In many service organizations, the gap is widening between what they can deliver and what customers expect. Many service professionals are quitting their jobs. Many more, under fire from disgruntled customers, are experiencing unprecedented stress. We call this phenomenon the customer service syndrome (CSS).
Author(s): Steven G. White
Law school teaches lawyers to read court opinions – hundreds of them. Reading hundreds of court opinions shows us what a judge likes to write. We need to learn to write what a judge likes to read. That is a different task.
It is more than going to the library to locate relevant cases. It is more than reading and summarizing a trial transcript. It is more than following the local rules to include the required sections of a brief.
Author(s): RYAN PACE
Understanding the legal environment in which businesses operate is a critical component of success for all business leaders and decision-makers.
The Legal Environment of Business by Ryan H. Pace introduces fundamental legal topics relating to the U.S. Constitution, ethics, dispute resolution, crimes, torts, property, contracts, business entities, securities, agency, employment discrimination, debtor-creditor relationships, negotiable instruments, administrative process, environment, wills and trusts, insurance, and more.
Author(s): Jürgen W. Kremer, River Jackson-Paton
Telling our personal story is one of the most powerful tools for self-understanding, the integration of information, and critical insight. This unique approach to ethnic studies and the psychology of identity is designed to utilize autobiographical storytelling to facilitate a process of transformative identity politics.
Author(s): Bill Strom, Divine Agodzo
More Than Talk: A Covenantal Approach to Everyday Communication introduces readers to everyday communication principles and practices from a Christian perspective.
Author(s): William T. Hoston
Listen to Me Now, or Listen to Me Later: A Memoir of Academic Success for College Students provides college students with key strategies and methods for achieving academic success. It gives advice to students on how to approach and handle trials and tribulations, gain self-awareness, and become an active learner while in college. This is an important read for students that need motivation to stay the path and complete their college education.
Author(s): Ernie Dorling
A major difference between Criminal Investigation: A Practitioner’s Approach by Ernie Dorling and many of the other fine introductory books on criminal investigation is that this book aims to aid the student in walking and building the foundation of basic knowledge necessary to pursue a more advanced study of this topic.
Author(s): Kenneth Buckley, Jeffrey S. Stubbs, Michael C. Estepp
College to the Career You Love was written to give college students the courage and confidence to take ownership of their careers.
Author(s): Sharon Bramlett Solomon , Meta Carstarphen
Race, Gender, Class, and Media invites students to explore critical aspects of diversity in media. It introduces students to issues of diversity as represented in the U.S. news, film/television, advertising, and public relations industries. It probes foundations, concepts, and practices in media representation of race, gender, and class in America.
Author(s): Andrew Goodnite, WILLIAM A. YOUNG
’Excel’ in Business Analytics has been designed for aspiring business professionals who have an interest in learning the foundation of business analytics within Microsoft Excel. This book assumes no prior working knowledge of descriptive, predictive, or prescriptive analytics or even Microsoft Excel. From a learning perspective, ‘Excel’ In Business Analytics has been developed to support active learning.
