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Author(s): Michael Collins
The delivery of an exceptional customer experience is critical to the long-term success of a hospitality enterprise—whether that enterprise is a full-service, luxury resort or a select-service, economy hotel.
Author(s): Timothy Mottet, Sally Vogl-Bauer, Marian Houser
The meeting of two personalities is like the contact of two chemical substances; if there is any reaction, both are transformed. – Carl Jung
Your Interpersonal Communication: Nature/Nurture Intersections helps students better understand this “chemistry” by showing how an individual’s personality influences social style and interaction.
Author(s): Frederick DeMicco, Marvin J Cetron, Owen Davies
The world of hospitality and travel is rapidly changing. Sudden changes in the external environment can have an enormous impact literally overnight.
Strategic Management for Hospitality & Travel: Today and Tomorrow focuses on strategy for companies during a time of prosperity and uncertainty. Written in an entrepreneurial and an environmental-scanning approach, this title helps students learn to read and interpret the trends in society that bring opportunity and threats to hospitality firms.
Author(s): Kevin Rawls
Our society is looking for ways to bring together conscience and consumption. The rise of social entrepreneurship and social enterprises represents the growth of a business model that leverages market forces for sustained, positive, social impact.
Author(s): Marsha Fralick, Beatrice Zamora Aguilar, Larry Gauthier
The book is based on the premise that education for Native American and Indigenous students begins with a positive self-concept. For these students, positive self-concept includes pride in their cultural background.
Chapters contain a section titled “Stories from the Elders” or “Interviews with the Elders,” which help students to connect universal themes in Native cultures to college success. Stories from Canada, the United States, and Mexico bridge commonalities across cultures.
Author(s): Cynthia H. Sims
Lookism is a broad term used to describe physical appearance discrimination. It is synonymous with beautyism and encompasses colorism, weightism, heightism, ageism, and ableism, each granting power and privilege to those who are considered physically appealing and assumed to be more intelligent, capable, and socially acceptable. These forms of inequitable treatment not only negatively impact one’s self-image but one’s career aspirations, job opportunities, and work environment.
Author(s): Michael Slattery
New Seventh Edition Now Available!
Scientists say we are in a new stage of the Earth’s history, the Anthropocene, when we humans have become the globe’s principal agent of change.
To begin a shift toward a “sustainable society,” significant action is required now on a range of issues. Fortunately, people are capable of changing their behaviors and values. Often these changes stem from exposure to new information or experiences.
Author(s): Michael C LoPresto
Are you tired of having to cull through topics in a text that has far more information than can possibly be covered in a single semester?
Are your students overwhelmed with all of the “extra” material that they need to sift through?
Author(s): Pat Hahn
History of American Broadcasting is written by Emmy nominated 27-year broadcast professional Pat Hahn. It’s a professor’s complete turn-key textbook. He took his extensive real-world broadcast experience, along with his 20 plus year teaching experience to develop the ultimate text book on the subject of radio & TV and communications.