Hot Topics, Cool Heads: A Handbook for Civil Dialogue

Author(s): JOHN GENETTE, CLARK D. OLSON, Jennifer A Linde

There is a crying need for civility in our world.  From families disagreeing at Thanksgiving tables to the halls of Congress, civility is in short supply.  Most people can easily point to daily examples of incivility, but most people are unable to define “civility” or recognize what it looks like, m...