Make It Count! Getting the Most from a Hospitality Internship

Author(s): Michael Collins

Employers agree—to be successful, graduates of Hospitality Management programs need to have meaningful, hands-on industry work experiences to complement their classroom education. Consequently, nearly all Hospitality Management degree programs require students to complete an internship or practicum ...

Successful Hotel, Lodging and Resort Management: Delivering the Guest Experience

Author(s): Michael Collins, Gabriela Lelo De Larrea, Karima Lanfranco

Exceptional customer experiences and financial returns are interdependent, whether a lodging operation is a luxury resort and spa, or a select-service economy hotel. Successful Hotel, Lodging & Resort Management: Delivering the Guest Experience fully explores this synergistic relationship. Successfu...

Communication Training & Development: Exploring the Cutting Edge

Author(s): Sakile Camara, Mark Orbe, Sidney Kozhi Makai, Lea Gilinets, Rodney Reynolds, Vince Cyboran, Denis Collins, Morgan Jones, Orlando Jr Blake, Patricia Burnett, Kathy Beasley, Sally Fox, Raymonda Burgman, Margaret Baker, Michael Zirulnik, Kathleen Iverson, Leigh Ann Howard, Paul Archer, Bridget Sampson, Alica Boards, Stephanie Sanders, J. Lynn Reynolds, Daniel Lawrence, Serena Santillanes

Communication Training & Development: Exploring the Cutting Edge presents a progressive look at training from multiple perspectives including scholars in the field and practitioners. This book also provides an interesting, practical discussion of the interrelationship between communication and the f...