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Author(s): Michael Collins
Employers agree—to be successful, graduates of Hospitality Management programs need to have meaningful, hands-on industry work experiences to complement their classroom education. Consequently, nearly all Hospitality Management degree programs require students to complete an internship or practicum experience prior to graduation. The challenge is that the quality of these work experiences vary widely.
Author(s): Michael Collins
The delivery of an exceptional customer experience is critical to the long-term success of a hospitality enterprise—whether that enterprise is a full-service, luxury resort or a select-service, economy hotel.
Communication Training & Development: Exploring the Cutting Edge
By: Sakile Camara, Mark Orbe, Sidney Kozhi Makai, Lea Gilinets, Rodney Reynolds, Vince Cyboran, Denis Collins, Morgan Jones, Orlando Jr Blake, Patricia Burnett, Kathy Beasley, Sally Fox, Raymonda Burgman, Margaret Baker, Michael Zirulnik, Kathleen Iverson, Leigh Ann Howard, Paul Archer, Bridget Sampson, Alica Boards, Stephanie Sanders, J. Lynn Reynolds, Daniel Lawrence, Serena Santillanes
Author(s): Sakile Camara, Mark Orbe, Sidney Kozhi Makai, Lea Gilinets, Rodney Reynolds, Vince Cyboran, Denis Collins, Morgan Jones, Orlando Jr Blake, Patricia Burnett, Kathy Beasley, Sally Fox, Raymonda Burgman, Margaret Baker, Michael Zirulnik, Kathleen Iverson, Leigh Ann Howard, Paul Archer, Bridget Sampson, Alica Boards, Stephanie Sanders, J. Lynn Reynolds, Daniel Lawrence, Serena Santillanes
Communication Training & Development: Exploring the Cutting Edge presents a progressive look at training from multiple perspectives including scholars in the field and practitioners. This book also provides an interesting, practical discussion of the interrelationship between communication and the field of training and development. It also incorporates new material on diversity and inclusion, storytelling as a training methodology, contracts, and a host of communication topics for workplace training.
