Medical Communication: Defining the Discipline

Author(s): Theodore A Avtgis, Edward P Polack

Edition: 2

Copyright: 2017


Details: Print Prod w/KHPContent Code | 180 days |

Communication-related issues lead to thousands of deaths annually.

The NEW Second Edition Medical Communication: Defining the Discipline creates a more health-conscious society by presenting unique and groundbreaking perspectives on communication in the practice of everyday healthcare – increasing patient safety and literacy.

Medical Communication incorporates cutting-edge information needed to navigate today's dynamic culture of medicine and healthcare. This life skills text educates all individuals, both those within healthcare professions as well as society in general, as every human being will eventually interface with the healthcare system.

An interdisciplinary (i.e., Medicine and Communication Studies) text that brings together two authors who delineate the many aspects of communication in the everyday delivery of medical care, Medical Communication: Defining the Discipline:

  • Covers interpersonal (i.e.., provider-provider; patient-provider) and other communication practices that generally go unrecognized including professionalism, ethics, end-of-life care, and safety in the fast paced world of medicine.
  • Overcomes the existing “turf” wars that currently exist in fields such as health communication and health psychology.
  • Is Student Friendly! The publication includes an Enhanced Online Learning Package seamlessly integrated within the book's pedagogy that includes interactive exercises, interviews, vignettes based on real-life scenarios, flash cards and more.
  • Is Easy to Adopt! Chapter outlines, supplemental teaching materials, PowerPoint™ presentations, and comprehensive test banks are provided to adopting instructors.





About the Authors

Part One: Foundations of Medical Communication
Chapter One: The Imperative of Medical Communication
How Safe Is Healthcare?
The Healthcare Team
Changing the Culture of Healthcare
Rapid Advancement
The Basics of Communication

Chapter Two: The Neuroscience and Psychology of Communication
The Human Brain
Brain-Imaging Technologies

Chapter Three: The Physiology of Temperaments, Communication Traits, and Predispositions
Human Biology and Communication
Traits and Temperaments
Biologically Determined Traits
The Human Brain, Intelligence, and Communication

Part Two: Contexts and Types of Medical Communication
Chapter Four: Gender in Communication: The Influence on Competent Communication within Healthcare

Definitional Issues

Chapter Five: Body Language: The Science of Nonverbal Communication
Brief History of Nonverbal Communication
Functions of Nonverbal Messages

Chapter Six: Intercultural Sensitivity and Behaviors
Context and Culture
Culture and Interpersonal Communication
Cultural Empathy
Patient and Provider Assumptions
Healthcare: The Cultural Mosaic

Chapter Seven: Health Literacy: The Not So Silent Epidemic
Illiteracy and Its Ubiquity
Basic Terminology of Literacy
Assessing Health Literacy

Part Three: Practice of Medical Communication
Chapter Eight: Humor and Aggressive Communication in Health Care

Humor Communication in Healthcare
The Psychology of Humor
Humor in the Patient–Provider Relationship
Aggressive Communication
The Origins of Aggressive Communication
Nursing and Verbal Aggressiveness
Fighting Against Aggressive Communication

Chapter Nine: Medical and Relational Information Processing
The Physiology of Hearing
Narratives in Healthcare

Chapter Ten: Theories of Health Communication
Functions of Communication in the Health Context
Communication Contexts within Health Communication
Health Beliefs Model
Transtheoretical Model

Chapter Eleven: Assessment and Training within Healthcare: Training the Trainers
Reasons for Training
Considerations for Effective Training
Types of Training Delivery and Vehicles
Assessing the Efficacy of Training

Part Four: Medical Communication in Tributary Situations
Chapter Twelve: Informed Consent and Apology

Informed Consent

Chapter Thirteen: Professionalism, Ethics, Social Media, and Other Medical Communication Technologies
Defining Professionalism
Professional Ethos
Professionalism and End-of-Life Issues

Chapter Fourteen: Medical Communication Technology: Currents and Futures
Electronic Records
Other Technological Factors in Healthcare Communication
The Future of Healthcare Communication: Concluding Thoughts



Theodore A Avtgis

Theodore A. Avtgis (Ph.D., Kent State University, 1999) is President of Medical Communication Specialists (MCS), a consulting firm that focuses on communication training and development efforts for medical personnel and first responders. He has published dozens of peer-reviewed research articles, thirteen books, twenty-two book chapters, and dozens of professional presentations. His research focuses on health communication, risk and crisis communication, and aggressive communication.

Edward P Polack

E. Phillips Polack, (MD, 1971, West Virginia University, MA, 2006, West Virginia University) is Clinical Professor of Surgery at West Virginia University. Dr. Polack’s initial book, Applied Communication for Health Professionals, was published in 2008. He has lectured widely in the topic of provider-patient communication, mindfulness and teamwork, at all levels of the health care hierarchy. He is past Governor of the West Virginia Chapter of the American College of Surgeons, and has been an instructor in communication at the Clinical Congress of the American College of Surgeons. He has served as Visiting Professor in both residency programs and major academic institutions including the Canadian Surgical Forum in 2007. He currently practices plastic surgery at Wheeling Hospital, Wheeling, West Virginia, where he serves as Chairman of the Committee on Ethics and on the Clinical Palliative Care Service.

Medical Communication: Defining the Discipline is an extraordinary book! I have only had time to tear the cellophane off and thumb through it, but I can tell you with certainty that it is going to be one of the most helpful books in my collection.
Valerie Evans Minor MSN, RN, Alderson-Broaddus College 

Medical Communication: Defining the Discipline deserves a place on the bookshelf of everyone in health care – nurses, physicians, administrators, and those shaping its future. As a reference, it should become well worn and treasured!
David Kappel, MD, FACS, West Virginia State Trauma System

Medical Communication: Defining the Discipline represents a much needed and landmark work on medical communication. The text fully integrates the most important communication concepts into a context where effective communication is of the utmost importance.
Andrew S. Rancer, Ph.D., University of Akron

Medical Communication: Defining the Discipline is an excellent primer on medical communication that provides information that is both practical and thought provoking. It is an excellent foundational text for anyone who is pursuing or considering a career in healthcare.
Valerie B. Satkoske, MSW, Ph.D., University of Pittsburgh

Medical Communication: Defining the Discipline is aimed at giving health care professionals a better understanding of the discipline of communication, its scientific basis and its practice. It is illustrated with examples of good and not so good communication behavior.
Thomas R. Gadacz, MD, FACS, Medical College of Georgia

Related ISBN's: 9781524933524, 9781524941017

Print Package



ISBN 9781524933524

Details Print Prod w/KHPContent Code 180 days