Return Policy

Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services.
Should it become necessary for you to return products, the following guidelines must be followed:
 
  • Product-Specific Guidelines:   
    • Digitally delivered product is not returnable.  For other non-returnable items, please refer to your original purchase invoice.  Printed product must be unmarked, unstamped, un-stickered, unscratched, with no bent corners or torn covers. Prepackaged bundles must be in original and unbroken shrink wrap. Electronic Access Cards are not returnable. 
  • Customer-Specific Guidelines:  
    • 6 months from invoice date for the following customers:  
      • Bookstores, Schools, Associations, Professional Organizations, College Departments, Professors/Educators
    • 1 month from invoice date for the following customers:
      • Individual /Student Purchasers, Home Schools, Libraries  
    • Shipping-Specific Guidelines:  
      • All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable.
      • Send returns to:
    Kendall Hunt Publishing 
    C/O IPS 
    1250 Ingram Drive 
    Chambersburg, PA 17202-2987
     
    A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box. 
     
    If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy.    
     
    Questions regarding returns should be directed to:  
     
    Fax: 563-589-7032
    Phone: 800-344-9031
     
    • Damaged Product, Defective Product or Missing Product:
      • All claims must be reported within 30 days or less by contacting the Customer Service Department at 800-228-0810 or e-mail orders@kendallhunt.com.
      • Please save the shipping carton, this is necessary to facilitate a freight claim.
      • Do not return merchandise until you receive our instructions to do so.

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