Karima Lanfranco, Ph.D. is an Assistant Professor and the Academic Program Coordinator for Hospitality Management in the College of Business and Management at Lynn University in Boca Raton, Florida. 

Prior to her career in academia, Dr. Lanfranco spent more than ten years in the hospitality industry, working in luxury and upper-upscale, full-service hotels and resorts across the United States. After earning two Master’s degrees, she completed the  Corporate Management Training program with Hyatt Hotels Corporation, going on to serve in various management roles with Hyatt Hotels in San Francisco and Chicago. Karima then relocated to Hawaii to work for Four Seasons Hotels, prior to a move to Orlando, where she continued her hotel industry career with Hilton Hotels & Resorts and the Kessler Collection. While the bulk of Karima’s experience is in rooms operations, including guest services, housekeeping, and revenue management, she also gained experience in event management and banquet operations during her industry career. 

Dr. Lanfranco earned a Bachelor of Business Administration (B.B.A.) from the University of Miami (2008); a Master of Business Administration (M.B.A.) and a Master of Science (M.S.) in Hotel Administration from the University of Nevada Las Vegas (2010); and a Doctor of Philosophy (Ph.D.) in Hospitality Management from the Rosen College of Hospitality Management at the University of Central Florida (2021). Her research focus includes lodging operations and service failures and recovery. Dr. Lanfranco is a Certified Hotel Industry Analyst (CHIA) and a Certified Hospitality Educator (CHE).