James Keiser, an original author of this book, is a graduate of the Cornell School of Hotel Administration and Wharton School of the University of Pennsylvania. He is a retired professor of hotel and institution management at the Pennsylvania State University. Mr. Keiser has also been employed as a hospitality consultant, hotel manager, hospital foodservice director, food cost accountant, and hospital administration officer in the U.S. Air Force. He is the author of Principles and Practices of Management in the Hospitality Industry, published by Van Nostrand Reinhold (1989), and has prepared several correspondence courses. In 1989 he received the H. B. Meek award of the Council of Hotel, Restaurant and Institutional Education.