David Solnet, Ph.D. is a Professor of Service Management and Service Work in the UQ Business School. He is recognized internationally for his research, teaching and consulting, all focused on managing and leading service organizations, with particular emphasis on managing the employee-customer interface. His research focuses on frontline employees and the relationships between management practices, employee attitudes and firm performance. David is a sought after advisor to industry and government, specializing on business improvement, financial analysis, service quality and management development programs. He comes from a restaurant background, with over 18 years of experience including senior management roles in the USA  and Australia. David coleads the workforce research team in the tourism discipline at the UQ Business School and has been a principal investigator on a number of state and national projects including two 'tourism employment plans' as part of the Australian Commonwealth Government initiative to address employment challenges in regional areas in Australia and he works as an expert advisor to Austrade on workforce development. Professor Solnet has published over 60 academic journal articles with over 8,000 citations,, and his work consistently appears in the top journals in his field, such as the Journal of Service Management, Journal of Business and Psychology, Journal of Vocational Behavior, European Management Review, Group and Organization Management, Annals of Tourism Research, International Journal of Hospitality Management and the Journal of Travel Research.