21st Century Business Etiquette begins by asking you to define success for your
self. Since there is no mold for success, the definition will be different for everyone.
This book begins by discussing self-assessment. Many people never take the time to
assess what will bring them fulfillment in the workplace. Later chapters will explore
the job search, personal branding, office etiquette, and the correct decorum to possess, when conducting business in a foreign environment.
Each chapter of this book begins with a quote that the authors believe captures
the essence of the information in that section. There are also exercises and activi
ties throughout the book, which will allow you to practice what you have learned.
This book is a guide that can be used throughout your career to remind you that
manners and proper behavior never go out of style.
Part One: It All Begins with Self
Chapter 1: Defining Success for Yourself
Chapter 2: The Importance of Self-Assessment
Chapter 3: Effective Goal Setting
Chapter 4: Exemplary Etiquette
Part Two: The Employment Search
Chapter 5: Resumes
Chapter 6: Cover Letters, Networking, and Search Firms
Chapter 7: The Interview
Chapter 8: Starting Your New Job
Part Three: Managing Your Career
Chapter 9: Branding Yourself
Chapter 10: Professionalism
Chapter 11: Telephone, Video, and Meeting Etiquette
Chapter 12: Effective Communication
Chapter 13: Your Road to the Top
Chapter 14: Career Success
Part Four: The International Experience
Chapter 15: International Etiquette
Appendix
Frequently Asked Interview Questions
Alberta
Thrash
Professor
Central State University