Business Technology Communications

Introduction
Principles of Professional and Technical Communication
Using Technology to Deliver the Message Successfully
Culture

Fundamentals of Technical Communication
Telephone, Text, Email, Letters, and Memos
Presentations
Persuasive Communication
Listening and Meetings

Technical Communications Documents
Document, Poster, and Presentation Design
Reports, Proposals, and White Papers
Stand Alone and Supplemental Documents

Professional and Career Development
Job Search, The E-Portfolio: “Branding” Yourself
Group Communication

Appendices
Appendix A: American English Mechanics Guide
Appendix B: IEEE Citation Format