This text focuses on the intersection of three elements: crisis communication, public relations planning, and Christianity. While many texts focus on communication in crisis, this text integrates typical public relations planning tools to structure the crisis communication plan. Most communicators are skilled in public relations planning, either from education or experience. However, all of this education is rarely utilized in crisis scholarship. Case Studies in Crisis Communication helps readers apply this tool. Finally, instead of just getting to work, it explores all of these efforts through a lens of faith.
This text utilizes crisis case studies to explore and analyze crises from the past. While some cases are older and others more recent, the common challenges of disaster, rumors, or data-breaches seem to transcend time. It boils down the crises into their most simple elements and discuss the cases from all three perspectives mentioned above. This text equips readers to not only think differently about crisis, but it will also prepare them to react in a way that is Kingdom-building.
Introduction
Section 1
Chapter 1: Crisis Communication
Chapter 2: Crisis Theory and Frameworks
Chapter 3: Connecting Public Relations Planning to Crisis Communication
Chapter 4: A Process for Ongoing Crisis Communication
Section 2
Chapter 5: Yahoo!
Chapter 6: Tiger Woods Foundation
Chapter 7: Navistar Corporation
Chapter 8: Bank of New York
Chapter 9: Chipotle
Chapter 10: Chick-fil-A
Chapter 11: AT&T and T-Mobile
Chapter 12: Amazon/Zappos
Chapter 13: Citigroup
Chapter 14: Boeing
Chapter 15: Morgan Stanley
Chapter 16: American Airlines
Conclusion
Appendix
Optional Case Study: San Francisco Zoo
Optional Case Study: Bank of America: The Death of an Intern
Optional Case Study: ValuJet
Optional Case Study: Carnival Cruise Lines
Optional Case Study: Sara Lee Listeriosis
Optional Case Study: American Rubber Products