Casing Crisis and Risk Communication
Edition: 1
Copyright: 2017
Pages: 218
Edition: 1
Copyright: 2017
Pages: 218
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Crisis and risk communication are equally important to the structure of society. Without understanding how to effectively respond to, and potentially avoid, crisis and risk, individuals could find themselves in a state of everlasting collapse.
Casing Crisis and Risk Communication explores specific events that arose and describes how effective communication was responsible for sensemaking. The publication helps the reader develop a deeper understanding of, appreciation for, interest in, and dedication to, crisis and risk communication.
Casing Crisis and Risk Communication, by Corey J. Liberman, Dariela Rodriguez, and Theodore A. Avtgis:
- Bridges the theoretical with the practical by using a series of case studies that deal with crisis and communication. Cases include Apple’s “Bendgate” crisis, the Blue Bell Listeria crisis, the case of Paula Deen, Carnival’s response to the Costa Concordia crisis, and much more.
- Presents an abundance of theories, models, and data on crisis and risk communication.
- Describes effective communication strategies when dealing with crisis or risk. Strategies include providing information to affected, or potentially affected, individuals regarding appropriate actions, providing answers to questions regarding possible risk outcomes, and providing messages in easily-decodable forms.
Introduction
About the Authors
Chapter 1 Chaos, informational voids, and emergent organizations: The case of West Virginia’s water and freedom industries
Getchell & Sellnow
Chapter 2 When Edward Burhardt spoke, the crisis worsened: The dangers of crisis miscommunication
Coombs
Chapter 3 Eric Shinseki’s image repair for the Veteran’s Administration Health Care scandal
Benoit
Chapter 4 Image repair in a Chinese brand identity crisis: Will the real herbal tea company please stand up?
Xiong, Taylor, & Kent
Chapter 5 Informational and affective needs: Considering media dependency theory in the context of twitter and natural disasters
Lachlan
Chapter 6 We all scream without ice cream: The blue bell Listeria crisis
Rodriguez & Avtgis
Chapter 7 Passing bad paper
Zaremba
Chapter 8 Social media crisis in the global age: Lessons from the Siemens “Refrigerator Gate” in China
Chen, Ji, Li, & Stacks
Chapter 9 Using the Social-Mediated Crisis Communication (SMCC) model to examine post-crisis rhetoric: A case study of Deflategate
Liberman, Stassen, & Rennie
Chapter 10 Carnival’s response to the Costa Concordia crisis: A test of situational crisis communication theory
Magee & Venette
Chapter 11 Organizational sensemaking in a mixed-media environment: The case of Paula Deen
Chewning
Chapter 12 Susan G. Komen foundation and planned parenthood: An application of Neo-PR
Caldiero
Chapter 13 Apple’s “Bendgate” crisis and the technology-image expectancy gap
Maresh-Fuehrer
Chapter 14 Crisis communication node: The case of UT-Rio Grande Valley start up
Sturges
Chapter 15 A tender song for tough times: When crisis communication goes viral
Cowden
Chapter 16 Risk communication: Community relations efficacy or calamity?
Heath
Chapter 17 Don’t drink the water: Warning communication in a Northern Ohio water emergency
Seeger & Seeger
Chapter 18 Hawksbill turtle conservation in the Eastern Pacific: Weighing biodiversity and livelihood risks
Peterson & Liles
Chapter 19 Communicating a surge of information: How do individuals understand, react, and respond to storm surge media messages?
Eosco, Rickard, & Scherer
Chapter 20 Risk communication at the neighborhood level following superstorm Sandy
Phelan
Chapter 21 From Lujo with love
Wrench & Taylor
Corey Jay Liberman (PhD, Rutgers University, 2008) is an associate professor of public relations and strategic communication in the Department of Communication and Media Arts at Marymount Manhattan College. His research spans the interpersonal communication, group communication, and organizational communication worlds, and he is currently interested in studying the social practices of dissent within organizations, specifically the antecedents, processes, and effects associated with effective employee dissent communication, as well as risk and crisis communication. He is currently working on a coauthored book entitled Risk and Crisis Communication: Communicating in a Disruptive World (in press) and is coauthor of Organizational Communication: Strategies for Success (2nd Edition), editor of Casing Persuasive Communication, and coeditor of Casing Crisis and Risk Communication, Casing Mediated Communication, and Casing Communication Theory, all published by Kendall Hunt.
Dariela Rodriguez (Ph.D., University of Oklahoma) is an Associate Professor in the Department of Communication Studies at Ashland University. She has worked with some of the top scholars on interpersonal deception and communication in palliative care. This work has garnered several publications in top peer-reviewed journals and numerous conference papers. Dr. Rodriguez’s latest project is a book entitled Sport Communication: An Interpersonal Perspective, published by Kendall Hunt Publishing Company. Dr. Rodriguez serves as the coordinator for the sport communication program. She received her doctorate from The University of Oklahoma in 2012 and holds a certificate from the Harvard School of Public Health focusing on case studies and risk and crisis communication.
Theodore A. Avtgis, Ph.D. is an Assistant Professor in the Department of Communication at Western Illinois University-Quad Cities. He specializes in medical communication, organizational communication processes and communication predispositions in general business and healthcare organizations. Dr. Avtgis received his Ph.D. in Communication Studies from Kent State University. Dr. Avtgis has authored more than 65 peer-reviewed articles and book chapters focusing on organizational communication, health communication, risk and crisis communication, and aggressive communication. His work has appeared in journals such as Management Communication Quarterly, Journal of Trauma: Injury, Infection, and Critical Care, Communication Education, and Communication Research Reports among many others. He is co-author of fifteen books. Dr. Avtgis was recognized as one of the top 50 most productive researchers in the field of communication studies between 1996-2001 (tied for 12th). Other honors include being named a Centennial Scholar (2009 Eastern Communication Association), Distinguished Scholar (2011 Eastern Communication), Past Presidents’ Award Recipient (Eastern Communication Association), Research Fellow (2012 Eastern Communication Association), Teaching Fellow (2013 Eastern Communication Association), Honoree (2013 Ohio Magazine Excellence in Education), and recipient of the Ashland University Academic Mentor Award (2015). Dr. Avtgis has served as Editor in Chief of Communication Research Reports and has served on the editorial boards of eleven scholarly journals and was recognized as a member of the World Council on Hellenes Abroad (USA Region of American Academics). Throughout his career, Professor Avtgis has served on the faculty of academic institutions including St. John’s University, West Virginia University, Ashland University, and the University of Akron.
Crisis and risk communication are equally important to the structure of society. Without understanding how to effectively respond to, and potentially avoid, crisis and risk, individuals could find themselves in a state of everlasting collapse.
Casing Crisis and Risk Communication explores specific events that arose and describes how effective communication was responsible for sensemaking. The publication helps the reader develop a deeper understanding of, appreciation for, interest in, and dedication to, crisis and risk communication.
Casing Crisis and Risk Communication, by Corey J. Liberman, Dariela Rodriguez, and Theodore A. Avtgis:
- Bridges the theoretical with the practical by using a series of case studies that deal with crisis and communication. Cases include Apple’s “Bendgate” crisis, the Blue Bell Listeria crisis, the case of Paula Deen, Carnival’s response to the Costa Concordia crisis, and much more.
- Presents an abundance of theories, models, and data on crisis and risk communication.
- Describes effective communication strategies when dealing with crisis or risk. Strategies include providing information to affected, or potentially affected, individuals regarding appropriate actions, providing answers to questions regarding possible risk outcomes, and providing messages in easily-decodable forms.
Introduction
About the Authors
Chapter 1 Chaos, informational voids, and emergent organizations: The case of West Virginia’s water and freedom industries
Getchell & Sellnow
Chapter 2 When Edward Burhardt spoke, the crisis worsened: The dangers of crisis miscommunication
Coombs
Chapter 3 Eric Shinseki’s image repair for the Veteran’s Administration Health Care scandal
Benoit
Chapter 4 Image repair in a Chinese brand identity crisis: Will the real herbal tea company please stand up?
Xiong, Taylor, & Kent
Chapter 5 Informational and affective needs: Considering media dependency theory in the context of twitter and natural disasters
Lachlan
Chapter 6 We all scream without ice cream: The blue bell Listeria crisis
Rodriguez & Avtgis
Chapter 7 Passing bad paper
Zaremba
Chapter 8 Social media crisis in the global age: Lessons from the Siemens “Refrigerator Gate” in China
Chen, Ji, Li, & Stacks
Chapter 9 Using the Social-Mediated Crisis Communication (SMCC) model to examine post-crisis rhetoric: A case study of Deflategate
Liberman, Stassen, & Rennie
Chapter 10 Carnival’s response to the Costa Concordia crisis: A test of situational crisis communication theory
Magee & Venette
Chapter 11 Organizational sensemaking in a mixed-media environment: The case of Paula Deen
Chewning
Chapter 12 Susan G. Komen foundation and planned parenthood: An application of Neo-PR
Caldiero
Chapter 13 Apple’s “Bendgate” crisis and the technology-image expectancy gap
Maresh-Fuehrer
Chapter 14 Crisis communication node: The case of UT-Rio Grande Valley start up
Sturges
Chapter 15 A tender song for tough times: When crisis communication goes viral
Cowden
Chapter 16 Risk communication: Community relations efficacy or calamity?
Heath
Chapter 17 Don’t drink the water: Warning communication in a Northern Ohio water emergency
Seeger & Seeger
Chapter 18 Hawksbill turtle conservation in the Eastern Pacific: Weighing biodiversity and livelihood risks
Peterson & Liles
Chapter 19 Communicating a surge of information: How do individuals understand, react, and respond to storm surge media messages?
Eosco, Rickard, & Scherer
Chapter 20 Risk communication at the neighborhood level following superstorm Sandy
Phelan
Chapter 21 From Lujo with love
Wrench & Taylor
Corey Jay Liberman (PhD, Rutgers University, 2008) is an associate professor of public relations and strategic communication in the Department of Communication and Media Arts at Marymount Manhattan College. His research spans the interpersonal communication, group communication, and organizational communication worlds, and he is currently interested in studying the social practices of dissent within organizations, specifically the antecedents, processes, and effects associated with effective employee dissent communication, as well as risk and crisis communication. He is currently working on a coauthored book entitled Risk and Crisis Communication: Communicating in a Disruptive World (in press) and is coauthor of Organizational Communication: Strategies for Success (2nd Edition), editor of Casing Persuasive Communication, and coeditor of Casing Crisis and Risk Communication, Casing Mediated Communication, and Casing Communication Theory, all published by Kendall Hunt.
Dariela Rodriguez (Ph.D., University of Oklahoma) is an Associate Professor in the Department of Communication Studies at Ashland University. She has worked with some of the top scholars on interpersonal deception and communication in palliative care. This work has garnered several publications in top peer-reviewed journals and numerous conference papers. Dr. Rodriguez’s latest project is a book entitled Sport Communication: An Interpersonal Perspective, published by Kendall Hunt Publishing Company. Dr. Rodriguez serves as the coordinator for the sport communication program. She received her doctorate from The University of Oklahoma in 2012 and holds a certificate from the Harvard School of Public Health focusing on case studies and risk and crisis communication.
Theodore A. Avtgis, Ph.D. is an Assistant Professor in the Department of Communication at Western Illinois University-Quad Cities. He specializes in medical communication, organizational communication processes and communication predispositions in general business and healthcare organizations. Dr. Avtgis received his Ph.D. in Communication Studies from Kent State University. Dr. Avtgis has authored more than 65 peer-reviewed articles and book chapters focusing on organizational communication, health communication, risk and crisis communication, and aggressive communication. His work has appeared in journals such as Management Communication Quarterly, Journal of Trauma: Injury, Infection, and Critical Care, Communication Education, and Communication Research Reports among many others. He is co-author of fifteen books. Dr. Avtgis was recognized as one of the top 50 most productive researchers in the field of communication studies between 1996-2001 (tied for 12th). Other honors include being named a Centennial Scholar (2009 Eastern Communication Association), Distinguished Scholar (2011 Eastern Communication), Past Presidents’ Award Recipient (Eastern Communication Association), Research Fellow (2012 Eastern Communication Association), Teaching Fellow (2013 Eastern Communication Association), Honoree (2013 Ohio Magazine Excellence in Education), and recipient of the Ashland University Academic Mentor Award (2015). Dr. Avtgis has served as Editor in Chief of Communication Research Reports and has served on the editorial boards of eleven scholarly journals and was recognized as a member of the World Council on Hellenes Abroad (USA Region of American Academics). Throughout his career, Professor Avtgis has served on the faculty of academic institutions including St. John’s University, West Virginia University, Ashland University, and the University of Akron.