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Casing Crisis and Risk Communication

Author(s): Corey Liberman, Dariela Rodriguez, Theodore A Avtgis

Edition: 1

Copyright: 2017

Pages: 218

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Crisis and risk communication are equally important to the structure of society. Without understanding how to effectively respond to, and potentially avoid, crisis and risk, individuals could find themselves in a state of everlasting collapse.

Casing Crisis and Risk Communication explores specific events that arose and describes how effective communication was responsible for sensemaking. The publication helps the reader develop a deeper understanding of, appreciation for, interest in, and dedication to, crisis and risk communication.

Casing Crisis and Risk Communication, by Corey J. Liberman, Dariela Rodriguez, and Theodore A. Avtgis:

  • Bridges the theoretical with the practical by using a series of case studies that deal with crisis and communication. Cases include Apple’s “Bendgate” crisis, the Blue Bell Listeria crisis, the case of Paula Deen, Carnival’s response to the Costa Concordia crisis, and much more.
  • Presents an abundance of theories, models, and data on crisis and risk communication.
  • Describes effective communication strategies when dealing with crisis or risk. Strategies include providing information to affected, or potentially affected, individuals regarding appropriate actions, providing answers to questions regarding possible risk outcomes, and providing messages in easily-decodable forms.

Introduction

About the Authors

Chapter 1 Chaos, informational voids, and emergent organizations: The case of West Virginia’s water and freedom industries
Getchell & Sellnow

Chapter 2 When Edward Burhardt spoke, the crisis worsened: The dangers of crisis miscommunication
Coombs

Chapter 3 Eric Shinseki’s image repair for the Veteran’s Administration Health Care scandal
Benoit 

Chapter 4 Image repair in a Chinese brand identity crisis: Will the real herbal tea company please stand up?
Xiong, Taylor, & Kent 

Chapter 5 Informational and affective needs: Considering media dependency theory in the context of twitter and natural disasters
Lachlan

Chapter 6 We all scream without ice cream: The blue bell Listeria crisis
Rodriguez & Avtgis

Chapter 7 Passing bad paper
Zaremba

Chapter 8 Social media crisis in the global age: Lessons from the Siemens “Refrigerator Gate” in China
Chen, Ji, Li, & Stacks 

Chapter 9 Using the Social-Mediated Crisis Communication (SMCC) model to examine post-crisis rhetoric: A case study of Deflategate
Liberman, Stassen, & Rennie

Chapter 10 Carnival’s response to the Costa Concordia crisis: A test of situational crisis communication theory
Magee & Venette 

Chapter 11 Organizational sensemaking in a mixed-media environment: The case of Paula Deen
Chewning

Chapter 12 Susan G. Komen foundation and planned parenthood: An application of Neo-PR
Caldiero

Chapter 13 Apple’s “Bendgate” crisis and the technology-image expectancy gap
Maresh-Fuehrer

Chapter 14 Crisis communication node: The case of UT-Rio Grande Valley start up
Sturges

Chapter 15 A tender song for tough times: When crisis communication goes viral
Cowden

Chapter 16 Risk communication: Community relations efficacy or calamity?
Heath

Chapter 17 Don’t drink the water: Warning communication in a Northern Ohio water emergency
Seeger & Seeger

Chapter 18 Hawksbill turtle conservation in the Eastern Pacific: Weighing biodiversity and livelihood risks
Peterson & Liles

Chapter 19 Communicating a surge of information: How do individuals understand, react, and respond to storm surge media messages?
Eosco, Rickard, & Scherer

Chapter 20 Risk communication at the neighborhood level following superstorm Sandy
Phelan

Chapter 21 From Lujo with love
Wrench & Taylor

Corey Liberman

Corey Jay Liberman (PhD, Rutgers University, 2008) is an associate professor of public relations and strategic communication in the Department of Communication and Media Arts at Marymount Manhattan College. His research spans the interpersonal communication, group communication, and organizational communication worlds, and he is currently interested in studying the social practices of dissent within organizations, specifically the antecedents, processes, and effects associated with effective employee dissent communication, as well as risk and crisis communication. He is currently working on a coauthored book entitled Risk and Crisis Communication: Communicating in a Disruptive World (in press) and is coauthor of Organizational Communication: Strategies for Success (2nd Edition), editor of Casing Persuasive Communication, and coeditor of Casing Crisis and Risk Communication, Casing Mediated Communication, and Casing Communication Theory, all published by Kendall Hunt.

Dariela Rodriguez

Dariela Rodriguez (Ph.D., University of Oklahoma) is an Associate Professor in the Department of Communication Studies at Ashland University. She has worked with some of the top scholars on interpersonal deception and communication in palliative care. This work has garnered several publications in top peer-reviewed journals and numerous conference papers. Dr. Rodriguez’s latest project is a book entitled Sport Communication: An Interpersonal Perspective, published by Kendall Hunt Publishing Company. Dr. Rodriguez serves as the coordinator for the sport communication program. She received her doctorate from The University of Oklahoma in 2012 and holds a certificate from the Harvard School of Public Health focusing on case studies and risk and crisis communication.

Theodore A Avtgis

Theodore A. Avtgis (Ph.D., Kent State University, 1999) is President of Medical Communication Specialists (MCS), a consulting firm that focuses on communication training and development efforts for medical personnel and first responders. He has published dozens of peer-reviewed research articles, thirteen books, twenty-two book chapters, and dozens of professional presentations. His research focuses on health communication, risk and crisis communication, and aggressive communication.

Related ISBN's: 9781465288059, 9781524944766

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