Check-In Check-Out: Managing Hotel Operations
Edition: 11
Copyright: 2024
Pages: 499
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Now in its eleventh edition, Check-In Check-Out is providing hospitality industry education to a new generation of students. It is nice to know this thriving industry is heading towards new levels of revenue, customer service, and quality accommodations. The challenging economy we faced in the years 2008 to 2011 - with its declining occupancies and falling room rates - has given way to a new lodging industry renaissance. The future is bright.
Evidence of the industry's new found energy can be found in the merging mega-chains as well as through the evolution of technology both inside and outside of the hotel room. Traditional brands have become less traditional, launching boutique and urban collections. Innkeeping has become more of an international business as U.S. chains compete with foreign-owned operators both at home and abroad. And the influence of the sharing-economy, with a growing dependence on productions like Airbnb, can no longer be ignored. This edition contains new material about these moves and about the many innovations that hoteliers are undertaking. These changes are critical information for anyone who wants to be managing hotel operations.
Rapid changes within the industry require a text that keeps pace. Check-In Check-Out does just that, with a myriad of enhancements and improvements added to a textbook which maintains a very rapid revision cycle. This new edition ahs been fully restructured with leading-edge information and current resources. Readers will find the text rich in detail about best practices and future directions. Small wonder that Check-In Check-Out remains a mainstay with both industry professionals and students alike!
Preface
About the Authors
Part 1: The Hotel Industry
Chapter 1 The Traditional Hotel Industry
Chapter 2The Modern Hotel Industry
Chapter 3 The Structures of the Hotel Industry
Part 2: The Reservation Process
Chapter 4 Forecasting Availability and Overbooking
Chapter 5 Global Reservations Technologies
Chapter 6 Individual Reservations and Group Bookings
Part 3: Guest Services and Rate Structures
Chapter 7 Managing Guest Services
Chapter 8 From Arrival to Rooming
Chapter 9 The Role of the Room Rate
Part 4: The Revenue Cycle
Chapter 10 Billing the Guest Folio
Chapter 11 Cash or Credit: The City Ledger
Part 5: Technology
Chapter 12 The Night Audit
Chapter 13 Hotel Technology
Glossary
Dr. Gary K. Vallen is Professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing years of industry experience to the classroom. Part of his resumé includes vice president and AGM of a hotel/casino, hotel sales manager, financial and operational analysis, AGM for a corporation of private clubs, and hundreds of industry consulting projects.
Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. His doctorate degree (with an emphasis in hospitality education from Northern Arizona University) was earned after he began teaching. In addition to Check-In, Check-Out, Dr. Vallen coauthored An Introduction to Hospitality Management, edited two editions of a textbook entitled A Host of Opportunities, and has published over three dozen refereed articles and conference proceedings. He is on the editorial boards of five professional journals.
Professor Vallen operates Gary Vallen Hospitality Consultants (www.GaryVallen HospitalityConsultants.com), which specializes in industry research and analysis such as demographic and economic impact studies at festivals, fairs, rodeos, and ski slopes; secretshopper evaluations for individual and chain-affiliated hotels; feasibility studies and related assistance to regional Native American tribes, including the Hopi and Navajo. He is also well known for his rural tourism expertise. Some of his work has been presented at the U.S. Supreme Court and heard on National Public Radio’s Marketplace.
Dr. James R. Drake III James Drake’s background is in the resort & gaming industry in Las Vegas, Nevada. He has experience as a director of a university hospitality program in the U.S. James holds a PhD in Hospitality Administration from the University of Nevada, Las Vegas.