Check-In Check-Out: Managing Hotel Operations
Edition: 11
Copyright: 2024
Pages: 499
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$45.00 USD
In its eleventh edition, Check-In Check-Out is providing hospitality industry education to a new generation of students. It is nice to know this thriving industry is heading towards new levels of revenue, customer service, and quality accommodations. The challenging economy we faced in the years 2008 to 2011—with its declining occupancies and falling room rates—has given way to a new lodging industry renaissance. The future is bright.
Dr. Gary K. Vallen is Professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing years of industry experience to the classroom. Part of his resumé includes vice president and AGM of a hotel/casino, hotel sales manager, financial and operational analysis, AGM for a corporation of private clubs, and hundreds of industry consulting projects.
Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. His doctorate degree (with an emphasis in hospitality education from Northern Arizona University) was earned after he began teaching. In addition to Check-In, Check-Out, Dr. Vallen coauthored An Introduction to Hospitality Management, edited two editions of a textbook entitled A Host of Opportunities, and has published over three dozen refereed articles and conference proceedings. He is on the editorial boards of five professional journals.
Professor Vallen operates Gary Vallen Hospitality Consultants (www.GaryVallen HospitalityConsultants.com), which specializes in industry research and analysis such as demographic and economic impact studies at festivals, fairs, rodeos, and ski slopes; secretshopper evaluations for individual and chain-affiliated hotels; feasibility studies and related assistance to regional Native American tribes, including the Hopi and Navajo. He is also well known for his rural tourism expertise. Some of his work has been presented at the U.S. Supreme Court and heard on National Public Radio’s Marketplace.
Dr. James R. Drake III James Drake’s background is in the resort & gaming industry in Las Vegas, Nevada. He has experience as a director of a university hospitality program in the U.S. James holds a PhD in Hospitality Administration from the University of Nevada, Las Vegas.