Communicating Professionally In Today's Workplace

Author(s): Robert Insley

Edition: 3

Copyright: 2022


Details: eBook w/KHPContent Access | 180 days |


Business communication instructors and trainers must prepare students and employees to communicate effectively and efficiently in the ever-changing and increasingly global business environment.

Communicating in Business fuses a text with continuously-updated website resources that provide a comprehensive, introductory business communication textbook that serves university, junior college, and community college students from a variety of disciplines, as well as corporate and government personnel.

The NEW edition of Robert G. Insley’s Communicating in Business:

  • Is a culmination of the author’s graduate-level business communication training, undergraduate- and graduate-level teaching experiences, corporate and governmental consulting and training experiences, research efforts, and university and community service experiences.
  • Is divided into six comprehensive parts: Communication Essentials; Business Communication Technology; Business Writing; Business Presentations; Communicating Collaboratively; and Employment Communication: The Job Search Process.
  • Is Student Friendly! Learning outcomes, chapter outlines, web links, interactive exercises, preview/review tests, interactive glossary, PowerPoint© presentations, and writing mechanics and guidelines are provided within the text and accompanying website.
  • Is Easy to Adopt! Syllabi, discussion and review questions, self-assessment exercises, cases, PowerPoint© presentations, sample business letters, team projects, test banks, and more are provided to adopting instructors.

Chapter 1: Communicating in Organizations 

Learning Outcomes 
Benefits of Learning about Communicating in Organizations
Select Key Terms  
Professionalism Tips: Communicating in Organizations
The Quality of Communication in Organizations 
•    Ways Organizations are Affected 
•    Ways Employees are Affected 
•    Ways Customers and Clients are Affected 
•    Ways Investors and Suppliers are Affected 
•    Ways Economies are Affected 
•    Ways Societies are Affected 
Setting a Strong Base: Practical Suggestions 
•    Maintain an Appreciation for How Challenging Communicating Effectively Really Is 
•    Work to Improve Your Communication Skills throughout Your Career 
•    Consider the Impact of Location on Communication Effectiveness 
•    Consider the Impact of Timing on Communication Effectiveness 
•    Analyze Your Audience 
•    Be a Congenial Communicator 
•    Be an Ethical Communicator 
•    Choose the Best Communication Medium for the Situation   
•    Choose Your Most Effective Writing Tool  
•    Develop an Assertive Communication Style 
•    Develop Effective Team Communication Skills 
•    Develop Effective Intercultural Communication Skills 
•    Keep Up with Communication Technology Developments 
•    Use Humor, but Do So Cautiously 
•    Practice Good Interpersonal Skills
Virtual Communication
Communicating Virtually: Communicating Virtually in Organizations
Communicating Virtually: The Best Virtual Communication Tool for Business
Evaluating Communication 
•    Effective Communication 
•    Efficient Communication 
Informal and Formal Communication 
•    Informal Communication 
•    Formal Communication 
•    Formal Communication Networks 
•    Downward Communication 
•    Upward Communication 
•    Horizontal Communication 
•    Diagonal Communication 
•    Open Communication Environments 

Chapter 2: Communicating Technologies
Learning Outcomes 
Benefits of Learning about Communication Technologies
Select Key Terms  
Professional Tips: Communication Technologies
Keeping Up: What, How, and When
•  What
•  How
•  When
Significant Communication Technology Developments of the Past
The Internet and the World Wide Web
•  The Internet's Impact
•  The Internet and Organizations
•  Ways the Internet Enhances Communication
•  Barriers to the Internet 
Communicating Using Wireless Technologies
•  Wireless Communication Devices
•  The Impact of Wireless Communication Technologies
Communicating Virtually: Virtual Communication Technology Tools
Communicating Virtually: Tips for Working Virtually From Home
Communicating Virtually: Working Virtually From Home or Elsewhere: Tips for Overcoming Social Isolation
Using Communication Technologies Effectively
•  Choosing the Appropriate Communication Medium
•  Control Communication Technology, Rather Than Allowing It to Control You
•  Assistive Technologies
Some Cautious Communication Technology Predictions

Chapter 3: Communicating Appropriately: Business Etiquette
Learning Outcomes 
Benefits of Learning about Business Etiquette
Selected Key Terms
Professionalism Tips: Communicating Appropriately: Business Etiquette
The Impact of Business Etiquette
Business Etiquette at the office
Communicating Virtually: Virtual Business Etiquette Tips
Mastering the Fine Art of Introductions
■ Shaking Hands
■ Making Group Introductions
■ Remembering Names
Learning Your Company’s Culture
■ Addressing Others
■ Interacting with Peers
■ Interacting with Subordinates
■ Interacting with Supervisors
■ Getting the Most Out of Your Relationship with Your Boss
■ Dealing with Difficult Bosses
Telephone Etiquette
■ Placing and Answering Calls
■ Screening Calls
■ Placing Callers on Hold
■ Leaving a Voicemail Message
■ Taking a Message
■ While You are Talking
■ Ending the Conversation
■ Conference Call Etiquette
Social Media Etiquette
Elevator Etiquette
Cubicle Etiquette
Restroom Etiquette
Office Parties
Business Etiquette Outside the office
■ Networking
■ Business Card Protocol
Business Dining Etiquette
■ Protocol for the Host
■ Seating Arrangements
■ At the Table
■ Talking Business
■ Deciphering the Formal Table Setting
■ Glasses and Cups
■ Plates
■ Etiquette by Course
■ Drinking Alcoholic Beverages at a Business Dinner
■ Toasts
■ Texting During a Business Dinner
■ Leaving the Table During a Business Dinner
■ Thank-You Notes

Chapter 4: Writing Electronically: Email, Instant Messaging, Texting, Websites

Learning Outcomes
Benefits of Learning about Electronic Writing
Select Key Terms
Professionalism Tips: Writing Electronically: Email, Texting, IM, Websites
Electronic Writing in Organizations
■ Selecting the Right Medium: To Email or Not to Email
■ Managing High-Volume Email
■ E-Policies and Potential Email Liability Issues
■ Getting Familiar with the Email Culture of Your Organization
■ Writing Effective Email Messages
■ Drafting Email Messages
■ Editing and Revising Email Messages 
■ Proofreading Email Messages 
■ Observing Email Netiquette
Communicating Virtually: Virtual Email Tips 
Instant Messaging
■ Major Benefits of IMs in Business
■ How to Use IM
■ Writing Effective Instant Messages
■ Instant Messaging Netiquette
Communicating Virtually: Virtual Instant Messaging Tips 
■ Texting
■ Business Uses of Texting
■ Writing Effective Text Messages
■ Texting Netiquette
Communicating Virtually: Virtual Texting Tips
■ Choosing the Right Communication Medium When so Many Electronic Writing Choices are Available

Chapter 5: Social Media: the Role in Organizations and Writing Suggestions
Learning Outcomes
Benefits of Learning about Social Media
Select Key Terms
Professionalism Tips: Social Media
Social Media Overview
■ Social Media Categories
■ Major Challenges Social Media Pose
The Role of Social Media in Organizations
■ Most Widely-Used Social Media Sites in Organizations
■ External Blogs
■ Internal Blogs
■ Social Media Drawbacks
Social Media Writing Suggestions
■ Writing Suggestions Specific to Facebook, Instagram, Linkedin, Twitter, Pinterest, Youtube, and Blogs
■ Writing Professional Bios for Social Media Sites
■ Writing Social Media Policy
■ Writing Basics
■ Barriers to Effective Writing for Social Media Sites 
Social Media Netiquette
Communicating Virtually: Social Media Tips

Chapter 6: Planning and Drafting Business Documents and Messages

Learning Outcomes
Benefits of Learning about Planning and Drafting Business Documents
Select Key Terms
Professionalism Tips: Planning and Drafting Business Documents and Messages
How Academic Writing Differs from Business Writing
The Three-Stage Writing Process
■ Stage 1 of the Writing Process: Planning
■ Defining Your Purpose
Analyzing Your Audience
■ Classifying Your Audience
■ Identifying the Needs of Your Audience
Organizing Your Ideas
■ Achieving Good Organization
■ Ways to Organize Your Ideas
Choosing the Best Writing Medium for the Situation
■ Writing Media Options
■ Making the Writing Medium Choice
■ Audience Expectations
■ Writing Teams: Planning Tips
Communicating Virtually: Collaborative Writing: Planning Tips
Stage 2 of the Writing Process: Drafting
■ Getting Started: Moving Past Writer’s Block
Drafting to Support Your Purpose: Types of Supporting Detail
Drafting with Your Audience in Mind: Creating Goodwill
■ Developing a You-Attitude
■ Abusing the You-Attitude
■ Developing Reader Benefits
■ Emphasizing the Positive
■ Using Unbiased Language
Drafting with Organization in Mind: Building Paragraphs
■ Paragraph Unity
■ Paragraph Development
■ Paragraph Coherence
Managing the Drafting Process in Organizations
■ Document Modeling
Communicating Virtually: Collaborative Writing: Drafting Tips

Chapter 7: Editing, Revising, and Proofreading Business Documents and Messages
Learning Outcomes
Benefits of Learning about Editing, Revising, and Proofreading Business Documents and Messages
Select Key Terms
Professionalism Tips: Editing, Revising, and Proofreading Business Documents and Messages
Stage 3 of the Writing Process: Editing, Revising, and Proofreading
■ Editing
■ Revising for Content
■ Revising the Introduction
■ Revising the Body
■ Revising the Conclusion
■ Revising for Organization
■ Revise Writer-Centered Writing Into Reader-Centered Writing
■ Revise the Format for a Reader-Friendly Document
■ Revising for Your Audience: Style and Tone
■ Revising Your Sentence Structure
■ Revising for Word Choice
Communicating Virtually: Collaborative Writing: Editing/Revising/Proofreading Tips
Giving and Taking Writing Criticism Effectively
Managing the Revision Process in Organizations

Chapter 8: Writing Business Letters and Memos
Learning Outcomes
Benefits of Learning about Business Letters
Select Key Terms
Professionalism Tips: Writing Business Letters
Written Communication in Organizations
The Roles of Letters and Memos in Organizations
■ The Role of Business Letters
■ The Role of Business Memos
■ Impact of Writing Basics on Business Letter and Memo Quality
■ Key Writing Principles That Affect Business Letters and Memos
Business Letters
■ Business Letter Styles
■ Second-Page Letter Headings
■ Business Letter Components
■ Other Business Letter Components
Writing Strategies
■ Direct Strategy
■ Indirect Strategy
■ Persuasive Strategy
■ A Final Letter-Writing Strategies Reminder
■ Writing Styles
Business Memos
■ Features of Memos
■ Memo Format
■ Sample Memos 

Chapter 9: Writing Business Reports
Learning Outcomes
Benefits of Learning about Business Reports
Select Key Terms
Professionalism Tips: Writing Business Reports
What Is a Business Report?
The Role of Business Reports in Organizations
■ Report Requesters’ Expectations
■ Internal Flow of Reports
■ External Flow of Reports
Characteristics of Business Reports
■ Report Length
■ Level of Formality
■ Listings
■ Headings
■ Visual Aids
Conducting Research for Report-Writing Purposes
■ Journals
■ Periodicals and Newspapers
■ Books
■ Databases
■ Websites
■ Other Sources
Business Report Categories and Types 
■ Business Report Categories
■ Business Report Types
Formal Business Reports
■ Key Components of a Formal Business Report
■ Prefatory Parts
■ Report Proper
■ Report Body
■ Notes
■ Appended Parts
Report Coherence: Tying It All Together
■ Guidelines for Including Coherence Techniques
■ Coherence Techniques
Electronic Tools That Support Report Development
■ For Planning, Outlining, and Organizing Your Report
■ For Developing and Administering Surveys and Questionnaires
■ For Capturing, Storing, and Accessing Reference Citations
■ For Organizing and Storing Data and Information
■ For Developing and Displaying Visual Aids
■ For Developing Reports on Writing Teams
Communicating Virtually: Tools for Virtual Report Writing Teams

Chapter 10: Planning, Developing, & Practicing Business Presentations

Learning Outcomes
Benefits of Learning about Developing Business Presentations
Select Key Terms
Professionalism Tips: Planning, Developing, & Practicing Business Presentations
Why Business Presentations are Given
Main Types of Business Presentations
Why You Should Develop Good Presentation Skills
■ Acquiring Presentation Training
■ Acquiring Presentation Experience
■ Benefits of Effective Presentations
Basic Components of Effective Presentations
■ Understanding the Purpose of the Presentation
How Do You Feel about Giving Presentations?
■ Presentation Anxiety: Will You Control It or Will It Control You?
■ Why Do Most of Us Experience Presentation Anxiety?
■ Benefits of Managing and Using Speaking Anxiety While Planning and Preparing Presentations
■ Managing and Using Speaking Anxiety While Planning and Preparing Presentations
■ Relaxation Strategies While Planning and Preparing Presentations
■ Presentation Anxiety Control Strategies to Control Speaking Anxiety While Planning and Preparing Presentations
Planning Business Presentations
■ What Is My Presentation Objective?
■ What Do I Need to Know about My Audience?
■ What Information Do I Need to Share?
■ What Information Should I Present Visually?
■ What Types of Visual Aids Should be Included?
■ How Many Visual Aids Should be Included?
■ What are My Equipment and Software Needs?
■ What Appearance Does My Audience Expect?
Preparing Business Presentations
■ Visit Your Presentation Site
■ Gather the Presentation Information
■ Organize the Information
■ Develop an Outline
■ Develop Your Visual Aids
■ Prepare for Equipment and Software Problems  
■ Prepare for the Question-and-Answer Session
Communicating Virtually: Tips for Planning & Developing Virtual Presentations
Communicating Virtually: Tips for Developing Posters for Virtual Poster Presentations
■ Practice Your Presentation

Chapter 11: Delivering Business Presentations
Learning Outcomes
Benefits of Learning about Delivering Business Presentations
Select Key Terms
Professionalism Tips: Delivering Business Presentations
Controlling Speaking Anxiety
■ Speaking Anxiety: The Night before the Presentation
■ Speaking Anxiety: The Day of the Presentation
■ Speaking Anxiety: The Few Minutes before the Presentation
■ Speaking Anxiety: During the Presentation
Delivering Face-To-Face Business Presentations
■ Start and Finish Your Presentation on Time
■ Make Speaker Introductions
■ Give a Presentation Overview
■ Use Notecards and Tablets Effectively
■ Display Appropriate Body Language
■ Avoid Distracting Nonverbal Behaviors
■ Use Your Voice Effectively
■ Use Visual Aids Effectively
■ Be Prepared, Skilled, Sincere, and Enthusiastic
Communicating Virtually: Virtual Presentation Tips
Communicating Virtually: Tips for Overcoming Virtual Presentation Distractions
Conducting Effective Question-and-Answer Sessions
■ In-Person Poster Presentations
Evaluating Your Presentations

Chapter 12: Listening

Learning Outcomes
Benefits of Learning about Listening
Select Key Terms
Professionalism Tips: Listening
The Role of Listening in Organizations
How Organizations are Affected by Listening
The Effects of Good Listening on Individuals’ Careers
■ Ways Good Listening Affects Employees’ Careers
Listening Effectively When Communicating Electronically
■ Electronic Communication Technologies: Have They Improved Our Ability to Listen Effectively?
■ Using Electronic Tools in Ways That Support Effective Listening
Communicating Virtually: Virtual Listening Tips
The Nature of Listening
■ Hearing and Listening—What’s the Difference?
■ Listener Styles
Common Barriers to Effective Listening
■ Inappropriate Attitude Toward Listening
■ Failure to Work at Listening
■ Failure to Give Full Attention to the Person Speaking
■ Failure to Listen for Emotions and Nonverbal Cues
■ Failure to Listen for Facts and Details
■ Conflicting Nonverbal Cues
■ Closed Mindedness
■ Urge to Interrupt or Debate
■ Failure to Control Emotions
■ Failure to Control Selective Listening
■ Allowing Status to Interfere
■ Allowing Environmental Distractions to Interfere
■ Failure to Put the Speaker at Ease
■ Message Organization Barriers
■ Allowing Content-Related Barriers to Interfere
■ Allowing Speaker-Related Barriers to Interfere
Recommended Listening Techniques
■ Develop and Maintain the “Right Attitude” Toward Listening
■ Give Your Full Attention to the Person Speaking
■ Listen for Emotions and Nonverbal Cues As Well As for Facts and Details
■ Capitalize on the Speaking/Listening Rate Differential
■ Be Open-Minded
■ Control Your Emotional Blind Spots
■ Empathize with the Speaker
■ Remove Environmental Distractions
■ Avoid the Urge to Speak Too Soon
■ Do Not Allow Status to Interfere
■ Do Not Eavesdrop
■ Avoid Message Content-Related Barriers
■ Avoid Speaker-Related Barriers

Chapter 13: Intercultural Communication
Learning Outcomes
Benefits of Learning about Intercultural Communication
Select Key Terms
Professionalism Tips: Intercultural Communication
Communicating Virtually: Tips for Communicating Virtually Across Cultures
Global Intercultural Communication Challenges
Domestic Intercultural Communication Challenges
Cultural Considerations
■ Communicating in Low-Context and High-Context Cultures
Language Considerations
■ Your Options
The Role of Dialects and Accents
■ Communicating in Writing with Intercultural Communication Partners
■ Drafting for International Audiences
■ Become Familiar with International English Usage
■ Respect the Customs of Your Reader’s Country by Adapting Your Writing Style and Tone to Theirs
Communicating Verbally with Intercultural Communication Partners
Nonverbal Considerations
■ Nonverbal Communication Categories
Intercultural Communication and International Business Sources
■ Journals
■ Periodicals
■ Books
■ Databases
■ Websites
■ Youtube Videos
■ Societies and Associations
■ Other Sources

Chapter 14: Communicating in Business Teams
Learning Outcomes
Benefits of Learning about Communicating in Business Teams
Select Key Terms
Professionalism Tips: Communicating in Business Teams
The Role of Teams in Organizations
■ Types of Teams
Communicating Virtually: Business Chat Tips
Communicating Virtually: Business Video Chat Tips
Team Development
■ Key Factors That Affect Team Development
Team Member Styles
■ Team Member Roles
Team Leaders
Effective Communication in Teams
Communicating Virtually: Virtual Business Team Tips
Communicating Virtually: Biggest Virtual Team Struggles
Writing Teams
■ Coordinating Successful Writing Teams
■ Common Reasons for Writing Team Failure
■ Determining Writing Team Work Assignments
■ Guidelines for Building a Successful Writing Team
■ Planning for the Unexpected When Writing Collaboratively
Online Collaborative Writing Tools and Virtual Writing Teams
■ Writing in Virtual Writing Teams
Communicating Virtually: Tools for Virtual Business Teams
■ Using Writing Team Software Effectively

Chapter 15: Communicating in Business Meetings
Learning Outcomes
Benefits of Learning about Communicating in Business Meetings
Select Key Terms
Professionalism Tips: Communicating in Business Meetings
The Role of Meetings in Organizations
■ Reasons for Holding Business Meetings
Business Meeting Approaches
■ Face-To-Face Meetings
■ Videoconferences
Communicating Virtually: Running Effective Virtual Meetings
Communicating Virtually: Tools for Virtual Business Meetings
Communicating Virtually: Tips for Communicating Effectively in Virtual Meetings
■ Conference Calls
■ Electronic Meeting Systems
■ Telepresence Systems
Obstacles to Effective Business Meetings
■ Business Meeting Agendas
Communicating Effectively in Business Meetings
■ Communication Techniques for Meeting Participants
■ Communication Techniques for Meeting Leaders

Chapter 16: Job Search: Pre-Interview Steps

Learning Outcomes
Benefits of Learning about the Pre-Interview Job Search Steps
Select Key Terms
Professionalism Tips: Job Search: Pre-Interview Steps
Job Searches: You Will Likely Participate in Several
The Job Search Process—An Overview
Step 1: Making the Right Career Choice
■ Your Current Career Choice Status
■ The Basis for a Good Career Choice
■ How to Determine What Is Right for You
■ Learning about Career Options
■ Is Making a Career Choice a Once-in-a-Lifetime Decision?
Step 2: Locating Job Prospects
■ Know What You Want
■ What If You Don’t Know What You Want to Do?
■ Start Early
■ Techniques and Sources for Identifying Job Prospects
Communicating Virtually: Virtual Job Hunting Tips
■ How White-Collar Job Hunters Can Improve Their Chances
Communicating Virtually: Virtual Networking Tips
Step 3: Researching Organizations and Jobs
■ General Advice
■ What Will You Gain from Researching Organizations and Jobs?
■ Techniques for Researching Organizations And Jobs
Opportunities to Persuade Recruiters
■ Skills Employers Look for in Job Candidates
■ Personal Attributes Employers Look for in Job Candidates
■ Promoting Your Merchandising Qualities
Step 4: Writing Persuasive Cover Letters
■ What Purposes Do Cover Letters Serve?
■ Should You Always Include a Cover Letter?
■ The Importance of a Reader-Centered Tone in Cover Letters
■ Cover Letter Strategy and Structure
■ The Persuasive Elements of Cover Letters
■ Format Considerations for Cover Letters
■ Cover Letter Books
■ Are Cover Letters as Important as Résumés?
Step 5: Developing Effective Résumés
■ How Many Résumés Do You Need to Develop?
■ What Purposes Do Résumés Serve?
■ The Changing Nature of Résumés
■ Virtual Résumés
Communicating Virtually: Virtual Résumé Tips
■ What Is the Desired Résumé Length?
■ Résumé Types
■ General Suggestions about Résumés
■ Recommended Résumé Components
■ Format Considerations for Non-Electronic Résumés
■ Résumé Books
■ Résumé Software
■ Submitting Résumés Electronically
■ Electronic Résumé Resources
■ The Need to Take Care When Developing Résumés
■ Update Your Résumé Periodically
■ Do Not Stretch the Truth on Your Résumé

Chapter 17: Job Search: Interviews and Beyond
Learning Outcomes
Benefits of Learning about the Post-Résumé Job Search Steps
Select Key Terms
Professionalism Tips: Job Search: Interviews
Step 6: Interviewing
■ Interviewing Goals: Job Candidates and Recruiters
■ Job Candidates’ Interviewing Goals
■ Recruiters’ Interviewing Goals
■ Types of Interviews
Communicating Virtually: Virtual Job Interview Tips
■ Interviewing Resources
Preparing for Job Interviews
■ The Good News
■ Anticipate a Short Small Talk Session Before the Interview
■ Anticipate the Major Types of Questions That May be Asked
■ Anticipate Commonly-Asked Questions
■ Anticipate Unusual/Odd Questions
■ Anticipate Illegal and Unethical Questions
■ Being Asked about Weaknesses and Failures
■ Develop Questions to Ask Recruiters
Persuasive Opportunities
■ Review Your List of Skills Employers Want in Job Candidates
■ Review Your List of Personal Attributes Employers Want in Job Candidates
■ Review Your List of Merchandising Qualities
■ Develop a List of Success Stories
Additional Interview Preparation Suggestions
■ Practice
■ Determine Your Benefits Wish List
■ Determine Your Worth as it Pertains to Salary
■ Anticipate Testing During the Interviewing Process
■ Prepare a List of References
■ Gather Materials You Should Take to Interviews
■ Determine Mode of Transportation and Route to Your Interview Site and When to Leave
■ Prepare for Good Personal Hygiene and Appearance
■ Prepare Yourself Psychologically and Physically
Job Interviews: On Deck
Job Interviews: On Stage
Interviewing Suggestions
Step 7: Developing Effective Follow-Up Correspondence
■ Thank You Notes
■ Job Acceptance Letters
■ Letters Declining Job offers
■ Checking Back with Recruiters
Reasons for Rejection After a Job Interview
Job Resignation Letters
Managing Your Career
Communicating Virtually: Virtual Communication Tips



Robert Insley

Robert Insley is the coordinator for the business communication course offerings in the Department of Management (College of Business) at the University of North Texas. He received his B.S. and M.S. Degrees in Business Education from Bowling Green State University and his Ed.D. in Business Education, with specialization in Business Communication, from Northern Illinois University. He was a high school business teacher and wrestling coach before working as a software quality reviewer for Zenith Data Systems. Next, he turned his attention to university teaching, research, and service. He is a senior faculty fellow in the Next Generation Course Redesign Program at the University of North Texas—a program designed to promote engaged learning instructional strategies. He is also the faculty advisor for the Alpha Nu chapter of Phi Chi Theta business and economics fraternity. He has won several university and college awards including the university Honor Professor Award, several College of Business Outstanding Teacher Awards, and the university Extraordinary Professional Service Award. He is a member of honor societies in business and business education.

Robert has 32 years of experience teaching business communication, organizational behavior, and management concepts as well as other courses. He has served on several Ph.D. dissertation committees as well as numerous university, college, and department committees. Over the years, he has consulted and conducted training sessions for a number of corporations and governmental associations including the Ford Motor Company, UPS, and Boeing Electronics.

He has conducted research on a variety of business communication topics, instructional pedagogies, engaged learning, communication technologies, university space management, and business ethics. He has had articles published in the Journal of Business Communication, Business Communication Quarterly, The Bulletin of the Association for Business Communication, Journal of Business Ethics, Journal of Organizational Behavior Education, Journal of Business & Entrepreneurship, Journal of Computer Information Systems, and elsewhere. Robert has also written supplements for business communication, organizational behavior, principles of management, introduction to business, and labor relations and negotiations textbooks. He has also given presentations and chaired sessions at numerous international and national professional conferences including the Association for Business Communication, Academy of Management, Decision Sciences Institute, Comparative International Educational Society, American Educational Research Association, Society for Research in Higher Education, Sloan Consortium Blended Learning Conferences, and World Universities Forum Conference.

Robert has served on several school district bond committees in his home town. He has served consistently on the technology subcommittees and most recently chaired the technology and security subcommittee.

Related ISBN's: 9781792497346, 9781792489457

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ISBN 9781792497346

Details eBook w/KHPContent Access 180 days