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Communicating in Your Personal, Professional and Public Lives

Author(s): Sara Weintraub, Candice Thomas-Maddox, Kerry Byrnes

Edition: 1

Copyright: 2015

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Communication is everywhere in our daily lives. Whether we are interacting with a friend or with a supervisor, in today’s society, the ability to communicate effectively is imperative.

Communicating in Your Personal, Professional & Public Lives covers a wide range of relevant topics that provide a solid foundation of communication studies and highlight the importance of communication in every aspect of our lives.

Perfect for communication majors and general studies classes, Communicating in Your Personal, Professional & Public Lives provides valuable material that will improve your ability to communicate effectively in everyday situations.

Available in print and eBook formats, Communicating in Your Personal, Professional & Public Lives:

  • Generates Interest! Opening Scenarios provide “real life” examples that directly apply to the material students will learn in each chapter.
  • Engages Learners! Discussion Questions and In-Class Activities help readers comprehend what is covered in each chapter.
  • Provides Instructor Resources! An Instructor’s Manual, PowerPoint™ slides, Chapter Outlines and Test Bank along with additional great teaching tools are provided to adopting instructors.
  • Is Media Friendly! An accompanying Media Supplement is filled with video clips from popular television shows and movies, discussion questions for each video, and an analysis of how these video clips apply to the text.

CHAPTER 1: Communication in Our Lives: It’s More Than Just Talking
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
COMMUNICATION DEFINED
COMMUNICATION PROCESS
COMMUNICATION PRINCIPLES
Communication Is Irreversible
Communication Is Learned
Communication Is Guided by Rules
Communication Is Complex
Communication Contains Both Content and Relational Information
TYPES OF COMMUNICATION
Intrapersonal
Interpersonal
Small Group
Public
Mediated
COMMUNICATION APPREHENSION
COMMUNICATION COMPETENCE
Communication Competence Defined
Achieving Competence
COMMUNICATION ETHICS
BENEFITS OF COMMUNICATION
In Our Personal Lives
In Our Professional Lives
In Our Public Lives
A FOUNDATION FOR STUDYING COMMUNICATION IN OUR LIVES
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 2: Perception and Communication: A Matter of Perspective
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
PERCEPTION DEFINED
THE PERCEPTION PROCESS
Selection
Organization
Interpretation
THE INFLUENCES ON PERCEPTION
Age
Gender
Physical Characteristics
Culture
Personal Experiences
Moods
Stereotypes
PERCEPTION CHECKING
Use Our Senses
Ask
Replicate
Observe
Consider Your Relationship
PERCEIVING THE SELF
Self-Concept
The Development of the Self-Concept
Barriers Preventing an Accurate Self-Concept
Self-Esteem
Self-Presentation
PERCEIVING OTHERS
How We Perceive Others
Improving How We Perceive Others
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 3: Understanding Verbal Communication: Choosing Your Words Wisely
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
VERBAL COMMUNICATION DEFINED
THE NATURE OF LANGUAGE
Language is a Symbol System
Language is Culturally Determined
Language Has Both Denotative and Connotative Meaning
Language Constantly Evolves
THE FUNCTIONS OF LANGUAGE
THE IMPORTANCE OF LANGUAGE
In Our Personal Lives
In Our Professional Lives
In Our Public Lives
THE CHALLENGES OF LANGUAGE
Bias
Ethical versus Unethical Use of Language
Context
Technology
Regional Differences
MESSAGE FORMATION AND DESIGN
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 4: Understanding Nonverbal Communication: From Styles to Smiles
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
NONVERBAL COMMUNICATION DEFINED
CHARACTERISTICS OF NONVERBAL COMMUNICATION
Ambiguous
Multiple Codes
Culturally and Contextually Bound
Powerful
THE RELATIONSHIP BETWEEN NONVERBAL COMMUNICATION AND VERBAL COMMUNICATION
Repeating or Restating
Emphasizing
Substituting
TYPES OF NONVERBAL COMMUNICATION
Kinesics
Haptics
Facial Expressiveness
Oculesics
Vocalics
Proxemics
Chronemics
Dress and Artifacts
NONVERBAL COMMUNICATION ONLINE: EMOTICONS AND ACRONYMS
NONVERBAL IMMEDIACY
NONVERBAL SENSITIVITY
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 5: Listening in Our Lives: I Know You “Hear” Me, But Are You Listening?
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
THE LISTENING PROCESS
Hearing
Understanding
Remembering
Interpreting
Evaluating
Responding
TYPES OF LISTENING
LISTENING IN VARIOUS CONTEXTS
Listening in Families
Listening in Educational Settings
Listening in Physician-Patient Relationships
Listening in Organizational Settings
Listening to Mediated Messages
BARRIERS TO LISTENING
LISTENING MISBEHAVIORS
IMPROVING YOUR LISTENING
Find a Reason to Listen
Stay Focused
Listen Fully and Fairly
Examine the Speaker’s Evidence and Credibility
Prepare to Listen
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 6: Understanding Interpersonal Relationships: Starting Off on the Right Foot
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
INTERPERSONAL COMMUNICATION DEFINED
TYPES OF INTERPERSONAL RELATIONSHIPS
RELATIONSHIP STAGES
ATTRACTION THEORY
UNCERTAINTY REDUCTION THEORY
SELF-DISCLOSURE
SOCIAL PENETRATION THEORY
FROM INITIATION TO INTIMACY: THE RELATIONSHIP DEVELOPMENT MODEL AND COMING TOGETHER
Initiating
Experimenting
Intensifying
Integrating
Bonding
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 7: Improving Interpersonal Communication: Relationships Don’t Just “Happen”
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
EXPECTATIONS IN RELATIONSHIPS
DIALECTICAL TENSIONS
RELATIONSHIP MAINTENANCE
Maintaining the Existence of the Relationship
Maintaining a Desired State in the Relationship
Maintaining a Satisfactory State
Repairing a Relationship
RELATIONSHIP DISSOLUTION
Differentiating
Circumscribing
Stagnating
Avoiding
Terminating
BARRIERS TO EFFECTIVE INTERPERSONAL RELATIONSHIPS
Deception
Jealousy
Conflict
CONFLICT MANAGEMENT
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 8: Understanding Groups and Communication: Let’s All Work Together
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
GROUPS DEFINED
TYPES OF GROUPS
THE NATURE OF GROUPS
Size
Task versus Social Dimensions within Groups
Roles
Rules
Norms
Power
Cohesiveness
Productivity
Conflict
GROUP DECISION MAKING
GROUPTHINK
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 9: Enhancing Groups Through Leadership and Group Processes: Who’s In Charge?
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
LEADERSHIP DEFINED
APPROACHES TO THE STUDY OF LEADERSHIP
Trait Approach
Situational Approach
Interaction Approach
STYLES OF LEADERSHIP
TEAM-BUILDING
Establish Group Goals
Work Collaboratively
Use Creative Problem Solving
Avoid Groupthink
ENHANCING THE MEETING PROCESS
Manage Meeting Time
Develop and Adhere to an Agenda
Demonstrating Respect for Others
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 10: Public Speaking in Our Lives: Beginning the Process
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
THE CHALLENGES OF PUBLIC SPEAKING
Anxiety
Credibility
Ethics
THREE TYPES OF PUBLIC SPEECHES
Informative Speeches
Persuasive Speeches
Special Occasion Speeches
AN OVERVIEW OF THE PUBLIC SPEAKING PROCESS
Select Your Topic
Define Your Purpose
Analyze Your Audience
Research the Topic
Organize the Speech
Practice Your Delivery
Deliver Your Speech
Reflect
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 11: Preparing Public Speeches: Taking the Next Steps
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
THE THREE PARTS OF ANY SPEECH DEFINED
Introduction
Body
Conclusion
Transitions
ORGANIZING YOUR SPEECH
Common Organizational Patterns for Speeches
Common Organizational Patterns for Persuasive Speeches
OUTLINING YOUR SPEECH
DEVELOPING PRESENTATIONAL AIDS
Visual Aids
Audio and Audio-Visual Aids
Strategies for Using Presentational Aids
WORD CHOICE
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 12: Practicing and Delivering Public Speeches: Going Public
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
METHODS OF SPEECH DELIVERY
Speaking from a Manuscript
Speaking from Memory
Impromptu Delivery
Extemporaneous Delivery
EFFECTIVE VOCAL AND NONVERBAL DELIVERY
Vocal Elements of Delivery
Nonverbal Elements of Delivery
PRACTICING YOUR SPEECH DELIVERY
Practice Your Speech Out Loud
Practice in Front of Others
Time Your Speech Each Time You Practice
Give Extra Attention to Your Introduction and Conclusion
Edit Your Speech if Needed
Practice to Increase Confidence
THE QUESTION-AND-ANSWER PERIOD
THE IMPORTANCE OF REFLECTION
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 13: Communicating with Diverse Others: Understanding What We Do Not Know
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
DIVERSITY AND CULTURE DEFINED
THE RELATIONSHIP BETWEEN CULTURE AND COMMUNICATION
THE REASONS FOR STUDYING INTERCULTURAL COMMUNICATION
Understanding the Self
Technological Responsibility
Demographic Influence
CHARACTERISTICS OF CULTURE
Culture Is Learned
Culture Is Dynamic
Culture Is Pervasive
CO-CULTURES WITHIN THE UNITED STATES
Race
Age
PERSONAL ORIENTATION SYSTEM AND COMMUNICATION
Needs
Beliefs
Values
CULTURAL VALUE ORIENTATIONS
Attitudes
Stereotyping
Prejudice
EFFECTIVE COMMUNICATION WITH DIVERSE OTHERS
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 14: Mediated Communication: The Channel Matters
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
MEDIATED COMMUNICATION DEFINED
DISTINGUISHING TYPES OF MEDIATED COMMUNICATION
MASS MEDIA IN OUR LIVES
Selecting Media Sources
Retention of Media Info
FUNCTIONS OF MASS MEDIA
Information Gathering and Idea Formation
SOCIAL MEDIA
Relationship Building
Networking and Social Movement
ONLINE IDENTITIES
Self-Presentation and Decision Making
THE IMPACT OF SOCIAL MEDIA ON FACE-TO-FACE RELATIONSHIPS
CHAPTER SUMMARY
KEY WORDS
REFERENCES

CHAPTER 15: Communication in Contexts: Applications for Life
CHAPTER OBJECTIVES
CHAPTER OVERVIEW
ORGANIZATIONAL COMMUNICATION
FAMILY COMMUNICATION
HEALTH COMMUNICATION
WHAT CAN YOU DO WITH A COMMUNICATION STUDIES DEGREE?: CAREER OPPORTUNITIES
CHAPTER SUMMARY
KEY WORDS
REFERENCES

GLOSSARY

INDEX

Sara Weintraub

Sara Chudnovsky Weintraub, Ph.D. (Boston College) is an Associate Professor in the Communication Department at Regis College in Weston, Massachusetts. She has taught the introductory course in communication for many years, the public speaking course, as well as a wide range of communication courses on the undergraduate and graduate levels. She was the president of the Eastern Communication Association in 2009 and served as a member of the National Communication Association’s (NCA) Educational Policies Board from 2010-2013. In addition, Sara serves on the editorial boards for Communication Quarterly and Communication Research Reports. She has published in the Communication Teacher and also served as a guest editor for a special issue on service-learning and communication. She is currently a member of NCA’s Legislative Assembly and one of six team leaders on NCA’s Learning Outcomes in Communication Project. Finally, she is the 2014 recipient of the Eastern Communication Association’s Donald H. Ecroyd and Carolyn Drummond Ecroyd Award for Teaching Excellence.

Candice Thomas-Maddox

Candice Thomas-Maddox, Ed.D. (West Virginia University) is Professor of Communication Studies at Ohio University Lancaster. She has taught the Intro to Human Communication class for the past 16 years, in addition to teaching classes at the undergraduate and graduate levels in organizational, interpersonal, intercultural, and family communication. Candice has received a variety of teaching awards including the ECA Ecroyd Teaching Award, ECA Teaching Fellows honor, OUL Professor of the Year, and Ohio University’s RHE Outstanding Professor Award. She served as President for the Eastern Communication Association in 2010 and for the Ohio Communication Association from 2006-2008, and she also served as Executive Director for both organizations. Previous co-authored textbooks that Candice has published with Kendall Hunt include Interpersonal Communication: Building Rewarding Relationships and Family Communication: Relationship Foundations. She is also the co-author of Quantitative Research Methods for Communication: A Hands-On Approach.

Kerry Byrnes

Kerry Byrnes-Loinette, Ph.D. (West Virginia University, 2010) is a professor at Collin College, a community college in North Texas that serves over 50,000 students annually. She teaches several courses including public speaking, introduction to human communication, and interpersonal communication. Her research interests include the teacher-student relationship, classroom assessment practices, and families and health issues. Her work has been published in Communication Teacher, Communication Research Reports, and Communication Studies. Kerry is active in the Eastern Communication Association and the National Communication Association and recently participated in the Learning Outcomes in Communication grant project with NCA.

Related ISBN's: 9781465278050, 9780757598210

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