Communication Across Contexts: A Listening-Centered Approach
Edition: 2
Copyright: 2018
Pages: 96
Edition: 2
Copyright: 2018
Pages: 96
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Communication Across Contexts: A Listening-Centered Approach is an introductory text designed to give students of all majors a broad skill set in communication. By exploring what it means to take a listening-centered approach to communication, students learn that communicative congruence is not just about getting what you want, but is also about acting in ways that build positive relationships and respect the wants and needs of others. The text prepares students to develop public speaking, interpersonal, and small group communication skills to succeed in college and the workplace.
Since listening is a crucial part of the communication process, this text incorporates listening concepts across each of the following contexts: public speaking, interpersonal, and small group communication.
Communication Across Contexts: A Listening-Centered Approach:
- Frames each chapter with provocative questions that encourage students to explore how listening, in addition to language and nonverbal skills, work together across communication contexts.
- Reinforces the importance of communicative congruence through relevant examples for college students.
- Includes guidelines for managing group meetings and negotiating conflict within groups.
- Streamlines content to the basics, which encourages students to engage with the text and focus on the application of skills. Instructors may add further readings or information to complement the content of the text.
Chapter 1: Human Communication
Why Study Human Communication?
What is Communication?
A Listening-Centered Approach
A Listening-Centered Approach: Congruence and Compliance
Personality Style and Communication
Listening Habits and Communication
The Building Blocks of Communication
Information Transfer Model
The SMCR Model
Transactional Model
Listening Skills That Improve Communication
Metacognitive Listening Choices Build an Ethics of Listening
Differing Purpose and Context Impact Listening Choices
Conclusion
References
Chapter 2: Interpersonal Communication
What Responsibilities Do Communicators have in Interpersonal Communication Contexts?
Listening Skills Needed to Build Relationships
Descriptive Language instead of Evaluation Behaviors
Problem Orientation Language instead of Control Behaviors
Empathy versus Neutrality
Listening Choices Build Community
Nonverbal Cues Across Cultures
Language, Listening, and Nonverbal Skills Work Together to Transform Interpersonal Conflict
Attentiveness
Composure
Expressiveness
Communicating Across Difference
Conclusion
References
Chapter 3: Public Communication
What Responsibilities Do Communicators Have in Public Communication Contexts?
Skills Needed to Develop a Persuasive Presentation
Purposes of a Persuasive Speech
Selecting a Topic
Audience and Situational Analysis
Supporting Material
Rhetoric and the Rhetorical Canons
Skills Needed for Invention/Reasoning (Canon 1)
Deductive vs. Inductive Logic
Forms of Reasoning
Argument by Definition: (deductive)
Argument by Sign: (inductive)
Argument by Cause: (inductive)
Argument by Generalization: (inductive)
Argument by Analogy: (inductive)
Argument by Narrative: (inductive and/or deductive)
Logical Fallacies
Cause-effect
Generalization
Fallacies of irrelevance
Organization Skills Needed for Arrangement (Canon 2)
Speech Plan
Language Skills Needed for Style (Canon 3)
Concrete Language
Figurative Language
Skills Needed for Delivery and Memory (Canons 4&5)
Physical Delivery
Vocal Delivery
Memory
Communication Apprehension
Speech Criticism
Skills Needed to Give Speech Criticism
Listening Skills Needed to Sustain an Ethics of Listening
Metacognitive Listening Choices
Conclusion
References
Chapter 4: Small Group Communication
What Do You Like About Working in Small Groups?
Key Characteristics of a Small Group
Group Size
Interdependence
Shared Identity and Norms
Language and Nonverbal Skills Needed to Facilitate Groups
Managing Group Meetings
Agendas
Minutes
Group Roles
Task Roles
Relational Roles
Ego-Centered Roles
Skills Needed for Group Decision Making
The Standard Agenda for Decision Making
Appreciative Inquiry as a Means of Group Decision Making
Challenges to Group Decision Making
Grouphate
Groupthink
Preventing Groupthink
Leadership Skills Needed in Small Groups
Becoming a Leader
Leadership Styles
Language, Listening, and Nonverbal Skills Work Together to Resolve Group Conflict
Types of Group Conflict
Conflict Management Styles
Conclusion
References
Glossary
Subject Index
“It was clear and concise. Everything was to the point and easy to depict.”
Student from Manchester College
“Every page of the book was used. Most textbooks are 400+ pages and we only get through 200 maybe. It was nice having a book that just included what we were talking about in class.”
Student from Manchester College
“The textbook is very self-explanatory and gives a lucid illustration of the subject.”
Student from Manchester College
“The textbook was really well written and focused on real-world application.”
Anonymous student
“The content I learned in this course and through this textbook was valuable and will greatly impact my future.”
Anonymous student
“One aspect that was effective was having specific objectives that were specified from the beginning of each chapter for what we had to know.”
Anonymous student
“Listening to others, I have been applying the concepts we have learned in this class to my relationships and I feel like they have benefitted and grown stronger.”
Anonymous student
“Changed my view of communication as just talking but to coming to a better understanding.”
Anonymous student
“Handling conflict in a better way than avoiding, deflecting or just agreeing.”
Anonymous student
“Could barely do small group work without feeling anxious and judged, but learning how to [work in groups] really helped my confidence.”
Anonymous student