Communication Compass: Practical Skills for Navigating Conflict
Edition: 1
Copyright: 2025
Pages: 252
Edition: 1
Copyright: 2025
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Are you weary of the sleepless nights caused by endless arguments, misunderstandings, and fractured relationships? Communication Compass helps you chart a new course.
Born from the expertise of Dr. Neil Katz and his graduate students at Nova Southeastern University, this user-friendly book is written in a conversational tone and offers practical, proven tools to manage conflict with confidence, clarity, and compassion. Through real-life examples and easy-to-apply techniques, you’ll learn how to:
- Listen in ways that deepen understanding and build lasting rapport
- Communicate with empathy and purpose
- Navigate emotional triggers without losing control
- Negotiate solutions that work for everyone
- Apply assertion and problem-solving techniques to meet your needs
- Assist others by serving effectively as a mediator or facilitator
- Repair and strengthen relationships—even in the face of disagreement
Engaging, relatable, and immediately applicable, Communication Compass is your modern survival guide for navigating difficult conversations, mending broken relationships, and finding peace of mind.
Whether you are a student, professional, leader, or lifelong learner, this book is your essential guide to transforming tense encounters into opportunities for growth, connection, and resilience.
Chapter 1. Emotional Intelligence
Chapter 2. Clear Communication
Chapter 3. Reflective Listening
Chapter 4. Assertiveness
Chapter 5. Problem-Solving Framework
Chapter 6. Interest-Based Negotiation
Chapter 7. Facilitation
Chapter 8. Mediation Mastery
Chapter 9. Self-Awareness, Psychosocial Influencers, Conflict Styles
Chapter 10. The Nature of Difficult Conversations
Neil H. Katz (PhD, U. of Maryland) is currently in his 54th year as a University Professor. After heading five conflict resolution academic and practice programs at the renowned Maxwell School of Syracuse University for 37 years, he now serves as professor, and served as former chair and College Ombuds at the Department of Conflict Resolution Studies at Nova Southeastern University (NSU) in Ft. Lauderdale. He is the author or co-author of over 60 publications, is an active conflict consultant and trainer to groups and organizations in Leadership, Negotiation, Mediation and Emotional Intelligence, and heads his own consulting firm, Dr. Neil Katz and Associates.
Neil has received several prestigious awards for his career long work including the Martin Luther King Jr. Human Rights Award from the Syracuse community for his leadership in nonviolent conflict resolution, the William Kreidler Award for Distinguished Service to the field of Conflict Resolution from the Association of Conflict Resolution, and the NSU President's Distinguished College Professor of the Year Award.
"This is the book we've been waiting for-clear, practical, and essential for anyone navigating everyday conflict with confidence and competence."
Tony Callisto. Former University Senior Vice-President and Chief Deputy Sheriff
"Highly relevant guide offering communication and conflict resolution insights and techniques. Ideal for professionals seeking more authentic and effective dialogue with stakeholders."
Nancy Pattarini, PhD., President and CEO, Paige Marketing Communications Group, Inc.
Are you weary of the sleepless nights caused by endless arguments, misunderstandings, and fractured relationships? Communication Compass helps you chart a new course.
Born from the expertise of Dr. Neil Katz and his graduate students at Nova Southeastern University, this user-friendly book is written in a conversational tone and offers practical, proven tools to manage conflict with confidence, clarity, and compassion. Through real-life examples and easy-to-apply techniques, you’ll learn how to:
- Listen in ways that deepen understanding and build lasting rapport
- Communicate with empathy and purpose
- Navigate emotional triggers without losing control
- Negotiate solutions that work for everyone
- Apply assertion and problem-solving techniques to meet your needs
- Assist others by serving effectively as a mediator or facilitator
- Repair and strengthen relationships—even in the face of disagreement
Engaging, relatable, and immediately applicable, Communication Compass is your modern survival guide for navigating difficult conversations, mending broken relationships, and finding peace of mind.
Whether you are a student, professional, leader, or lifelong learner, this book is your essential guide to transforming tense encounters into opportunities for growth, connection, and resilience.
Chapter 1. Emotional Intelligence
Chapter 2. Clear Communication
Chapter 3. Reflective Listening
Chapter 4. Assertiveness
Chapter 5. Problem-Solving Framework
Chapter 6. Interest-Based Negotiation
Chapter 7. Facilitation
Chapter 8. Mediation Mastery
Chapter 9. Self-Awareness, Psychosocial Influencers, Conflict Styles
Chapter 10. The Nature of Difficult Conversations
Neil H. Katz (PhD, U. of Maryland) is currently in his 54th year as a University Professor. After heading five conflict resolution academic and practice programs at the renowned Maxwell School of Syracuse University for 37 years, he now serves as professor, and served as former chair and College Ombuds at the Department of Conflict Resolution Studies at Nova Southeastern University (NSU) in Ft. Lauderdale. He is the author or co-author of over 60 publications, is an active conflict consultant and trainer to groups and organizations in Leadership, Negotiation, Mediation and Emotional Intelligence, and heads his own consulting firm, Dr. Neil Katz and Associates.
Neil has received several prestigious awards for his career long work including the Martin Luther King Jr. Human Rights Award from the Syracuse community for his leadership in nonviolent conflict resolution, the William Kreidler Award for Distinguished Service to the field of Conflict Resolution from the Association of Conflict Resolution, and the NSU President's Distinguished College Professor of the Year Award.
"This is the book we've been waiting for-clear, practical, and essential for anyone navigating everyday conflict with confidence and competence."
Tony Callisto. Former University Senior Vice-President and Chief Deputy Sheriff
"Highly relevant guide offering communication and conflict resolution insights and techniques. Ideal for professionals seeking more authentic and effective dialogue with stakeholders."
Nancy Pattarini, PhD., President and CEO, Paige Marketing Communications Group, Inc.