Communication Tools for Technicians
Edition: 1
Copyright: 2016
Pages: 68
Edition: 1
Copyright: 2016
Pages: 66
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$92.61
Ebook
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Communication Tools for Technicians is designed to provide easy-to-remember, practical patterns of communication in the workplace. Written by a two-year college instructor who also has a technical background in industry. It delivers patters for every kind of communication from simply e-mail to detailed technical description.
The patterns discussed in this book work equally well for both oral and written communications. If you practice the PDP and Past, Present, Future methods of organizing your communication, you can focus on detailed, accurate content in all of your communication and effectively share and transfer the information that is necessary to get the job done. Good communication means good productivity for you and your organization. We wish you the best of luck as you communicate throughout your career!
Chapter 1 How Does Technical Communication Work?
What is Technical Communication?
How is Communication at Work Different?
TOOLBOX: Make Your Points Pointier!
How Does Communication at Work Function?
Chapter 2 Short Forms of Communication
Texting and Messaging
Voicemail and Quick Verbal Communications
E-mails and Memos
E-mails and Memos to Coworkers
E-mails and Memos to Other Professionals
Business Letters
TOOLBOX: Mend It Before You Send It!
Chapter 3 The Employment Process
Cover Letters
Resumes
TOOLBOX: Rules for Resumes
Interviews
TOOLBOX: General Rules for Interviewing
Follow-up Communication
Chapter 4 Technical Description and Instruction
Visual Support
TOOLBOX: Inserting Visuals into Your Document
Technical Description and the Visual Sense
Writing a Technical Description
Example: Front-Drag Spinning Reel
Instruction
Supplemental Information in Instruction
Example: How to Prepare and Rig a New Fishing Kayak
Chapter 5 Reporting Information
Summarizing Information
TOOLBOX: The Past, Present, Future Method
Informal Reports
Formal Reports
Chapter 6 Oral Communication
Informal Presentations to Coworkers
TOOLBOX: Talking to the Team—Common Problems in Oral
Communication
Formal Presentations
Strategies to Engage Your Audience
Guidelines for Using Digital Presentation Methods
A Final Note