The Competent Communicator Workbook for Communication: Interpersonal, Business and Professional, Public Speaking
Edition: 3
Copyright: 2019
Pages: 384
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Unit 1: Orientation and First Class Day
Student Information Sheet
Contract for an Effective Learning Community
Syllabus Review
Set Your Goals
Classmate Contact Information Sheet
First Day Ice Breaker Activity
Approaching the Subject
Who Is My Instructor?
Student Services Information
Following the Chain of Command
Self-Evaluation of Student Participation
Improving Your Test Taking Skills
Improving Your Self-Reflection Behavior after an Exam Worksheet
Personal Report of Communication Apprehension (PRCA-24)
Unit 2: Public Speaking
Historical “Roots” of Speech Communication
A Good Speech Is Like a Good Hamburger
Speaker Responsibilities When Developing a Speech
Occasions for Speaking
After-Dinner/Entertainment Speeches
What Do Good Speakers Do?
Exercise on Ethical Research and Speaking
Topic, Purpose, and Central Idea
The Central Idea (Thesis) and Its Relationship to the Speech
How Do I Construct a Thesis?
Creating Your Speech Objectives
Audience Analysis for the Informative Speech
Audience Analysis Persuasive
Persuasive Audience Analysis
Informative Speech Organizational Format
Organizational Patterns
Developing the Main Points for the Body
Example of Body Development
Developing the Introduction
Developing the Conclusion
Use Signposts and Transitional Phrases to Create Flow and Cohesion
Crediting Your Sources
Developing a Bibliography/Work Cited and Note Cards
Informative Speech Writing Formula
Monroe Motivated Sequence Persuasive Writing Formula
Identify the Rhetorical Techniques
Word Exercise
Strategies for Persuading about Problems
Strategies for Persuading about Solutions
A Public Speaking Delivery Checklist
Suggestions for Rehearsing Your Speech
Relaxation Techniques
Exercises to Improve Vocal Delivery
Instructions for Storybook Reading
Self-Introduction Speech Assignment
Informative Speech Assignment
Persuasive Speech Assignment
Evaluating Student or Public Speakers
Evaluation of the Speaker’s Nonverbal Communication
Listener Self-Evaluation
Storybook Reading Grading Rubric
Self-Introductory Speech Critique
Informative Speech Critique
Persuasive Speech Evaluation: The Motivated Sequence
Grading Rubric for PowerPoint
Unit 3: Interpersonal
Getting to Know You Questionnaire
Autograph Party: Utilizing Initiating Skills
Making Your First Impression Count
Cultural Identity Worksheet
Effective Listening
Supportive Listening Role-Plays
Memory Pegs
Listener Self-Evaluation
Perception Exercise: The Lemon Exchange
Skill: Perception Checking
Perception Exercise
Stereotyping Exercise
Johari Window
Personality Reflection
Self-Disclosure
Self-Disclosure and Describing Feelings Exercise
Intimacy Game Guidelines
The Self: Who Do You Think You Are?
Self-Image: The Face in the Mirror
Assertiveness
Assertiveness Inventory
Assertive Situations Exercises
Behavioral Descriptions
Choosing Appropriate Language
Language Exercise
“I” Language
“I” Statements
Paraphrasing
Passive Aggressive Communication: The Crazymakers
Nonverbal Communication Exercise
Expressing Emotions
Ambiguous Feelings
Role-Plays to Describe Feelings
Empathy
Sexual-Assertiveness Questionnaire
Sexual-Assertion Skills
Sexual-Assault Fact Sheet
Battered Women Syndrome
Domestic Violence Facts
What Do I Do If I’ve Just Been Raped?
Prevention of Sexual Assault
Critic Your Relationship Based on Equality?
Power and Control Wheel
Unit 4: Business and Professional Communication and Small Group
Transactional Model of Communication
Elements of Communication
Remembering Names
Exercise: Communication Strengths and Weaknesses
Compliments
Giving Constructive Criticism
Role-Play for Criticism
Conflict Scenario Dialogues
Complaining Politely
Negative Workplace Climate
Workplace Bully Climate
Types of Interviews
Action Words Your Resume Should Use
Sample Resume
Top Ten Interview Questions
Illegal Questions
Questions to Ask the Interviewer
Responsibilities of the Interviewee
Responsibilities of the Interviewer
Selling You
Stranded in the Mountains
The Deadly Plague Case
Facts and Inferences
Observations, Assumptions, and Inferences Worksheet Directions
Stealing or Just Borrowing? An Inference and Fact Exercise
Group Discussion Observation Notes
Roles in Group Decision Making Observation Sheet
Group Product Presentation for SPCH 1321
Unit 5: Speeches for Analysis
Critical Analysis Paper for SPCH 1315
Eulogy Speeches
President Abraham Lincoln “Gettysburg Address,” November 19, 1863
President Ronald Reagan “Challenger Disaster,” January 28, 1986
President Barack Obama “Interfaith Prayer Vigil at Newtown High School”
Keynote Addresses
Elizabeth Glazier “Democratic National Convention Address,” July 14, 1992
Mary Fisher “Republican National Convention Address,” August 19, 1992
Julian Castro “Democratic National Convention Keynote Address,” September 4, 2012
Eleanor Roosevelt “United Nations General Assembly Adoption of the Universal Declaration of Human Rights,” September 28, 1948
Sagoyewatha (Red Jacket) Defends Native American Religion, 1805 Red Jacket’s response to a Boston missionary society requesting permission from him to proselytize among the Iroquois settlements in northern New York State
Commencement Addresses
President Lyndon Baines at Johnson at Howard University “To Fulfill These Rights,” June 4, 1965
First Lady Barbara Pierce Bush at Wellesley College, June 1, 1990
Justice Sonia Sotomayor at New York University, May 16, 2012
Admiral William H. McRaven at The University of Texas at Austin May 17, 2014
Acceptance Speeches
Acceptance of an Honorary Visiting Professorship at Rice University John F. Kennedy “Race to the Moon” Speech delivered at Rice University on September 12, 1962
Acceptance of the Nobel Peace Prize Mother Teresa Nobel Peace Prize Speech delivered on December 10, 1979
Address to the Nation after the Space Shuttle Challenger Explosion
President Ronald W. Reagan on January 28, 1986
Speech from Speaking Tour about the Women’s Right to Vote
Susan B. Anthony’s Right to Vote Speech: 1873
Speech of Dedication and Tribute
President Theodore Roosevelt “The Man with the Muck-Rake” Speech at the “Laying of the Corner Stone of the Office Building of the House of Representatives” delivered on April 14, 1906
President John F. Kennedy Remarks at a Dinner Honoring Representative Albert Thomas in Houston, Texas, delivered November 21, 1963
Speech to Honor National Education Week
Lyndon B. Johnson Speech at Cotulla, Texas, on Nov. 7, 1966
Statement on the Articles of Impeachment
Barbara Charline Jordan delivered on July 25, 1974
Inaugural Addresses
Abraham Lincoln First Inaugural Address delivered on March 4, 1861
John F. Kennedy Inaugural Address delivered on January 20, 1961
Cristina Doda Cárdenas was born and raised in Laredo, Texas. Cristina is a graduate of Laredo Community College with an Associate of Arts degree, The University of Texas at Austin with a Bachelor of Science degree in Speech, and a Master of Arts degree in Speech Communication from Texas State University in San Marcos.
From 2010–2013 and 2018–present, Ms. Cárdenas served as the Speech and Drama Section Chair for the Texas Community College Teachers Association Conventions. In June of 2010 she completed the LEADERS program sponsored by the American Association for Women in Community Colleges. Ms. Cárdenas and her colleague Connie Duren are the coauthors of The Competent Communicator: Workbook for Communication—Interpersonal, Business and Professional, Public Speaking with Kendall Hunt.
In the Fall of 2007 she completed the National Community College Hispanic Council Leadership Fellows Program for future college presidents. In 2010, 2004 and 2002, Cristina was honored as a recipient of the University of Texas NISOD award which recognizes excellence in teaching and service. Ms. Cárdenas received the Lifetime Distinguished Professor of Speech award from San Jacinto College in 2017.
In 2016–2017, Cristina facilitated the transition at San Jacinto College from the Faculty Organization to the Faculty Senate. In the Inaugural year during the Spring 2018 semester Ms. Cárdenas became the Faculty Senate President and served the remainder of her predecessor’s term as well as the following year of her term. As President of the Faculty Senate Ms. Cárdenas worked with her fellow Senators to make significant changes to benefit faculty in their teaching and students in their learning.
Ms. Cárdenas has taught at Laredo Community College, Texas State University in San Marcos as a teaching assistant, Texas A&M International University in Laredo, Galveston College, and is currently a Speech Professor at San Jacinto College South Campus in Houston, Texas.
Cristina is the oldest of three children to Lucy and Alberto P. Cárdenas of Laredo, Texas. She and her husband, Daniel E. Ramírez made Houston, Texas their home in 1997. They have two beautiful and active boys, Daniel Candelario and Tomás Patricio. She and her family are active members of St. Bernadette’s Catholic Church in the Clear Lake area. In her spare time Cristina enjoys playing with her children, entering baking competitions, and reading.
Connie Taylor Duren is a full-time Distinguished Professor of Speech at San Jacinto College South Campus in Houston, Texas. Connie holds a Master’s in Communication from Stephen F. Austin University with postgraduate hours in Sociology from Texas A&M at Commerce. While at Commerce, she was inducted into the International Sociology Honor Society, Alpha Kappa Delta. As a Graduate Research Assistant she conducted research on global terrorism. She earned a Bachelor’s of Arts and Applied Sciences in Business from Stephen F. Austin University and was inducted into Alpha Chi, the National College Honors Scholarship Society. Professor Duren is a proud graduate of Angelina College in Lufkin, Texas where she was a member of the Upsilon Rho chapter of Phi Theta Kappa. In 2006, she authored an article in Dr. Jim Town’s book entitled Reverse Mentoring Anthology. Professor Duren has also coauthored, along with Cristina Doda Cárdenas, a workbook entitled The Competent Communicator: Workbook for Communication. She is a trained facilitator and motivational speaker. In 2011, Connie was named a NISOD recipient. In the Fall of 2018, she was conferred with the life-time title of Distinguished Professor of Speech from the Distinguished Faculty Program at San Jacinto College. In her free time, she enjoys writing poetry and has had her poems published in Threshold, an arts magazine, and in World of Poetry Anthology Connie Taylor Duren is a full-time Distinguished Professor of Speech at San Jacinto College. In her free time, she enjoys writing poetry and has had her poems published in Threshold, an arts magazine, and in World of Poetry Anthology.