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Customized Version of Applied Communication for Health Professionals by E. Phillips Polack, Virginia P. Richmond, and James C. McCroskey: Designed Specifically for Kirkwood Comm. College

Customized Version of Applied Communication for Health Professionals by E. Phillips Polack, Virginia P. Richmond, and James C. McCroskey: Designed Specifically for Kirkwood Comm. College

Author(s): Arthur Khaw

Edition: 1

Copyright: 2013

Pages: 172

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Ebook

$86.82 USD

ISBN 9781465215833

Details Electronic Delivery EBOOK 180 days

Faculty Review Copy

This book examines communication in healthcare, covering the communication process, message creation and interpretation, health literacy, interpersonal relationships with patients, cultural and gender influences, listening and empathy, managing difficult interactions, the use of humor in healthcare, physician apologies, patient safety, and communication during end-of-life care.

Part 1 Basic Elements of the Communication Process    
Unit 1 The Process and Components of Human Communication 
Unit 2 The Goals, Reasons, and Hurdles of Communication: Thinking about Communication    

Part 2 Messages in Communication    
Unit 3 Health Literacy from Epidemiology to Intervention    
Unit 4 Messages and Meanings: Verbal, Nonverbal, and Computer    

Part 3 Interpersonal Communication as It Pertains to the Patient Relationship   
Unit 5 Power and Interpersonal Influence
Unit 6 Implications of the Verbally Aggressive Patient: Creating a Constructive Environment in Destructive Situations
Unit 7 Intercultural Communication
Unit 8 Gender and Communication
Unit 9 Listening and Empathy toward Our Patients: A Multichannel Process
Unit 10 The Benefits and Drawbacks of Using Humor in Healthcare Settings

Part 4 Saying I’m Sorry    
Unit 11 Communication and the Relationship to Patient Safety: Physician Apology    
Unit 12 Communication and the End of Life    
 

Arthur Khaw

Art Khaw teaches Communication courses at Kirkwood Community College. His academic interests include leadership studies, organizational communication, and health communications. Art is also a Certified Training Consultant (CTC) which he received from Ball State University’s Center for Entrepreneurial Resources and the Central Indiana Chapter of the American Society for Training and Development. Art grew up in Adelaide, South Australia. He spends most of his time on the tennis courts where he competes in regional tennis tournaments and is an active member of the United States Tennis Association (USTA).

This book examines communication in healthcare, covering the communication process, message creation and interpretation, health literacy, interpersonal relationships with patients, cultural and gender influences, listening and empathy, managing difficult interactions, the use of humor in healthcare, physician apologies, patient safety, and communication during end-of-life care.

Part 1 Basic Elements of the Communication Process    
Unit 1 The Process and Components of Human Communication 
Unit 2 The Goals, Reasons, and Hurdles of Communication: Thinking about Communication    

Part 2 Messages in Communication    
Unit 3 Health Literacy from Epidemiology to Intervention    
Unit 4 Messages and Meanings: Verbal, Nonverbal, and Computer    

Part 3 Interpersonal Communication as It Pertains to the Patient Relationship   
Unit 5 Power and Interpersonal Influence
Unit 6 Implications of the Verbally Aggressive Patient: Creating a Constructive Environment in Destructive Situations
Unit 7 Intercultural Communication
Unit 8 Gender and Communication
Unit 9 Listening and Empathy toward Our Patients: A Multichannel Process
Unit 10 The Benefits and Drawbacks of Using Humor in Healthcare Settings

Part 4 Saying I’m Sorry    
Unit 11 Communication and the Relationship to Patient Safety: Physician Apology    
Unit 12 Communication and the End of Life    
 

Arthur Khaw
Arthur Khaw

Art Khaw teaches Communication courses at Kirkwood Community College. His academic interests include leadership studies, organizational communication, and health communications. Art is also a Certified Training Consultant (CTC) which he received from Ball State University’s Center for Entrepreneurial Resources and the Central Indiana Chapter of the American Society for Training and Development. Art grew up in Adelaide, South Australia. He spends most of his time on the tennis courts where he competes in regional tennis tournaments and is an active member of the United States Tennis Association (USTA).