Facility and Event Management: Applications in Sport
Edition: 1
Copyright: 2017
Pages: 672
Edition: 1
Copyright: 2017
Pages: 672
Choose Your Format
$139.79
Ebook
$72.93
Sports stadiums are becoming bigger, louder, and more exciting. With so many people in one area, it takes quite a bit of planning and work to pull off an event successfully. This is where facility and event management comes in.
Perfect for both undergraduate and graduate level courses, Facility and Event Management covers everything from the history of sport facilities, to the construction of new stadiums, to customer service, and booking events.
Available in print and eBook editions, Facility and Event Management by Jeffrey Petersen, Larry Judge, and John Miller:
- Is written by authors with experience! Petersen, Judge, and Miller bring a combined 63 years of teaching experience and 32 years working in the field.
- Provides a balanced approach between the theoretical and research-based approaches of academia and the pragmatic best practices of professionals in the field.
- Is Student Friendly! Each chapter includes objectives, key terms / acronyms, discussion questions, case studies / scenarios to reinforce and assess concepts presented.
- Is Practical! The text contains Practitioner Spotlights, Technology & Innovation Spotlights, and Management in Action vignettes that connect theoretical concepts to practical, real-life applications.
- Is Easy to Adopt! PowerPoint slide decks, test banks, case studies, and even a sample syllabus are provided to adopters.
Preface
Primary Authors
Chapter 1 History of Sport Facilities and Events
Introduction
Sport Events and Facilities in Ancient Greece
Ancient Olympia
Rome
Amphitheaters
Circuses and Circus Maximus
Panathenaic Stadium—A Bridge from Past to Present
Historic Facilities in America
Development of Sport Facilities in the United States
History of Key Sport Events
World Cup
Super Bowl
Place Attachment
History of Facility/Event Management as a Profession
Professional Organizations
International Facility Management Association (IFMA)
International Association of Venue Managers (IAVM)
Stadium Managers Association (SMA)
College Event and Facility Management Association (CEFMA)
Association of Luxury Suite Directors (ALSD)
National Center for Spectator Sports Safety & Security (NCS4)
National Association of Sport Commissions (NASC)
Th e International Festivals and Event Association (IFEA)
Conclusion
Chapter Discussion Questions
Suggested Activites
Mini Case Study
Practitioner Spotlight
References
Chapter 2 Types of Facilities and Events in Sport
Introduction
Sport Facilities
Stadiums
Racing Venues
Arenas
The Field House
Indoor Practice Facilities
Gyms and Gymnasiums
Natatoriums and Aquatic Facilities
Recreation Centers
The Sportsplex
Sport Events
Stand-Alone Events
League Events
Tour Events
Sport Festivals
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Appendix A
Chapter 3 Basic Management Theories and Perspectives
Introduction
Process
Adam Smith
JB Say
Frederick Taylor
Peter Drucker
W. Edwards Deming
People
Robert Owen
Elton Mayo
Abraham Maslow
Douglas McGregor
Frederick Herzberg
Victor Vroom
Daniel Goleman
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 4 Strategic Planning and Budgeting
Introduction
Role of Strategy in the Business Plan
Comprehensive Master Plan
Strategic Facility Plan
Integrated Planning
Facility Planning Committee
Responsibilities of the Strategic Planning Committee
Surveys and Interviews
Scenario Planning
Systematic Layout Planning (SLP)
SMART Process
Strengths, Weaknesses, Opportunities, and Threat (SWOT) Analysis
Strategic Creative Analysis (SCAN)
Benchmarking and Review of Current Offerings
Emerging Trends and Issues
Organizational Philosophy
Facility Accessibility Issues
Facility Stainability Issues
External Forces
Developing and Communicating the Strategic Plan
Budgeting
Budget Preparing
Budget Planning Factors
Fixed Costs versus Variable Costs
Typical Expense Categories
Event Revenue
Classification and Types of Budget
Master Budget
Operating Budget
Financial Budget
Budget Development Methods
Line Item Budget
Performance Budget
Program Budget
Zero Based Budgeting (ZBB)
Planning-Programming-Budgeting-Evaluation System (PPBES)
Capitol Expenditure Budget
Cash Budget
Budget Preparations
Conclusion
Key Learning Points
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Appendix 4.1
Chapter 5 Managing Human Capitol
Introduction
I. The Staffing Process— Job Analysis, Recruitment, and Selection
Legal Regulations
Job Analysis
Job Descriptions
Attracting Potential Applicants
Selecting an Appropriate Candidate
Interviews—Style and Content
Illegal Inquiries
Worker Classifications
Exempt versus Non-Exempt Employees
Volunteers
II. Managing Employee Performance and Development
Discipline
Training and Development
Method of Training
III. Employee Well-Being
Occupational Safety and Health Act of 1970 (OSHA)
Workplace Violence
Negligent Hiring
Employee Wellness Programs/Employee Assistance Programs (EAP)
IV. Employee Compensation and Benefit Packages
Fair Labor Standards Act of 1938
Employee Benefit
Unemployment Insurance
Family and Medical Leave Act of 1993 (FMLA)
The Patient Protection and Affordable Care Act
Conclusion
Key Learning Points
Mini Case Study
Chapter Discussion Questions
Practitioner Spotlight
References
Chapter 6 Facility Construction/Planning Process and Building Life Cycle
Introduction
Facility Concept Design
Design Principles
Architect Involvement
Heating, Ventilation, and Air Conditioning (HVAC) Systems
Lighting
Life Cycle Planning
Life Cycle Cost Analysis
Basic Life Cycle Analysis Calculation
Basic Formula for Calculating Life Cycle Cost
Life Cycle Cost Analysis Works for Small Decisions
Simple Formula for Calculating Life Cycle Cost
Life Cycle Cost Analysis Works for Big Decisions
Life Cycle Assessments
Cradle-to-Cradle
Life Cycle Assessment Stages
Facility Space Considerations
Primary Activity Spaces
Multipurpose Sports Fields
Soil Testing
Environmental Considerations
Geographic Location
Multipurpose Indoor Sport Spaces
Multipurpose Unique Offerings
Spectator Seating Issues
Spectator Amenities
Line of Sight
Stadium or Arena Concourse Areas
Ancillary Spaces
Locker Room Considerations
Storage and Equipment Room Considerations
Laundry Rooms
Toilets
Transgender Facilities
Staff Offices
Traffic Flow Issues
Safety Design Considerations
Construction Processes
Phase I—Pre-Planning Phase
Phase II—Programming Phase
Phase III—Schematic Design Phase
Phase IV—Design Development Phase
Phase V—Construction Document Phase
Phase VI—Bidding Phase
Phase VII—Construction Phases
Conclusion
Mini Case Study
Chapter Discussion Questions
Practitioner Spotlight
References
Chapter 7 Facility Maintenance
Introduction
Facility Management Communication
Routine Maintenance
Exterior Inspection Areas
Interior Inspection Areas
Capital Improvement Planning
Purposes of Capital Improvement Planning
Creating a Capital Improvement Plan
Differences between Maintenance Costs and Capital Expenditures
Work Order Systems and Tracking
Tracking
Work Order Software
Increasing Tracking Efficiency
Housekeeping and Custodial Issues
Outsourcing Custodial and Housekeeping Services
Advantages od In-House Custodial Operations
Mechanical Engineers
Flooring Selection and Maintenance
Deciding on a Surface
Properties of Sports Flooring
Differences between Area-Elastic and Point-Elastic Systems
Synthetic Turf Selection and Maintenance
Synthetic Turf Maintenance
Advances in Synthetic Turf
Synthetic Turf Injury Research
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 8 Changeover Management and Temporary Venues
Introduction
Changeover Management
Communication
Planning
Staging
Equipment
Common Types of Changeovers
Practice and Competition
Hockey and Basketball
Arena to Other Sports
Football/Soccer and Baseball
Sport Facility and Other Entertainment
Sport Facility and Formal Events
Temporary Venues
Temporary Venue Comparison
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
Management in Action
References
Chapter 9 Sport Facility Safety and Security
Introduction
Safety and Security
Emergency Situation Definition
Emergency Action Plan
Rationale for the Development of an Emergency Action Plan
Emergency Action Plan as a Federal Requirement
Components of an Emergency Action Plan (EAP)
Establishing an Emergency Action Plan
Emergency Action Plan Procedures
Emergency Medical Staffing
Fire
Severe Weather 309
Terrorism
Security Training Issues
Active Shooter
Bomb Threat
Evacuation Procedures
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 10 Customer Service
Introduction
Customer Satisfaction
Customer Categories
Frontline Employee Training
ADA Implications on Customer Service
Going Beyond “Reasonable” for an Overlooked Population
ADA Electronic Accessibility
Parking
Ticketing
Ancillary Services
Merchandizing
Food & Beverage
Conclusion
Practitioner Spotlight
Mini Case Study
References
Chapter 11 Alcohol Management
Introduction
Forecasting Beverage Sales
Forecasting Using Size and Scope Example
Sale Forecasting
Sales Mix
Managing Beverage Cost Percentage
Purchasing Beverage Products
Bottles, Cans, or Cups: Making the Best Choice of Beer Service Containers
Receiving and Storing Beverage Products
Outsourcing of Alcohol Sales at Sports Events
Managing Alcohol Consumption Risks
Tailgating at Sporting Events
Motives to Drink at Sporting Events
Spectator Drinking at Sporting Events
Student Drinking at Sporting Events
Premises Liability
Duty to Control Third Party Acts
Implementation of Alcohol Risk Management Strategies
Recommendations
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 12 Media Support
Introduction
Sport Media
External, Internal, and In-House Media
Credentialing
Television Needs
Radio Needs
Print Media Needs
Professional Organizations
Digital and Social Media
Smartphones and Apps
Twitter
Fantasy Sport Leagues
Internet and Cellular Service Support
LED Placement and Use
Audio Needs and Acoustics
Entertainment vs. Coverage
Conclusion
Practitioner Spotlight
Mini Case Study
Chapter Discussion Questions
References
Chapter 13 Booking and Scheduling Events
Introduction
Booking
Regulation of Booking Agents and Agencies
Scheduling
Gantt Charts
Diverse Scheduling Options
Negotiation the Basic Terms of a Contract
Details of a Contract
Offer
Consideration
Intention
Acceptance
Contract Clauses
Verbal Contracts
Breach of Contract
Damages
Liquidated Damages
Insurance and Indemnification
Insurance
Indemnification
Holding Dates
Hold Date Challenges
Deposits
Non-Refundable Deposit
Riders
Hospitality Rider
The Technical Rider
Security Rider
Merchandise Rider
Timing Schedule/Run of Show
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 14 The Bidding Processes
Introduction
The Basic Steps in the Bidding Process
Specifications
Request for Bids
Bidding
Reviewing the Bids
Awarding the Contract or Bid
Stages of Bidding: RFIs, RFPs and RFBs
RFIs
RFPs
RFBs
Bid Team/Committee
Bid Preparation
Bid and Host Fees
Factors for Successful Bids on Mega-Events
Accountability
Political Support
Relationship Marketing
Ability
Infrastructure
Bid Team Composition
Communication and Exposure
Existing Facilities
General Bidding Information
NCAA Bidding
IOC Bidding
Criteria of a Host City
Benefits of Bidding and Hosting
Legacies
Politics and Bidding
Modern Olympics and Business
Urban Development of Host Cities and the Consequences
Bidding Scandals
Conclusion
Chapter Discussion Questions
Practitioner Spotlight
Mini Case Study
References
Chapter 15 Mega-Events and Sport Festivals
Introduction
Defining Mega-Events
Mega-Event Characteristics and Measures
Positive Impacts of Mega-Events
Negative Impacts of Mega-Events
Evolution of Mega-Events
International and National Sport Festivals
State Games
Facility Considerations
Competitive Venues
Athlete Housing and Dining Facilities
Other Infrastructure Development
Special Considerations for Mega-Events
Conclusion
Mini Case Study
Chapter Discussion Questions
Practitioner Spotlight
References
Chapter 16 Tour and League Events
Introduction
Sport League Organization
Development of American League-Based Sports
Special Considerations for Leagues
Tour Events
INDYCar Series
WTA Tour
Impact of Tour Events
Special Considerations for Tour Events
Volunteerism in Tour and League Events
Customer Satisfaction in Tour and League Events
Cross Over of League and Tour Events
Conclusion
Mini Case Study
Chapter Discussion Questions
Practitioner Spotlight
References
Chapter 17 Facility and Event Impact and Legacy
Introduction
Facility Costs and Financing Trends in the US Professional Leagues
Economic Impact Analysis
Economic Impact Analysis Variables
Misapplication in Economic Impact Analysis
Bias in Economic Impact Analysis
Multipliers
Facility Financing
Legacy
Facility Legacy Examples
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 18 Sport and Recreation Facilities as Leverageable Assets
Introduction
People Make the Place: Why Recruiting Investment Matters
Turnover is Costly: Why Retention Investment Matters
Connecting Recruiting and Retention Efforts to Facilities
How Facilities Can Impact Recruiting
How Facilities Can Impact Retention
Facilities and the Recruitment and Retention of College and University Students
Facilities and the Recruitment and Retention of NCAA Division I Student-athletes
Facilities and the Recruitment and Retention of Sport and Recreation Professionals
Facilities and the Recruitment and Retention of Sport Consumers
Facilities and the Recruitment and Retention of Sport Franchises
Conclusion
Practitioner Spotlight
Technology & Innovation Spotlight
Technology & Innovation Spotlight
Industry Spotlight
Chapter Discussion Questions
Mini Case Study
References
Glossary
Acronyms
Index
Dr. Petersen is an Associate Professor of Sport Management, director of the Graduate Program in Sport Management, and the coordinator of graduate programs for Baylor’s School of Education. Prior to his time at Baylor, Petersen served as coordinator of the Sport Administration undergraduate program at Ball State University, the division chair and Sport Management program director at Loras College, and has experience as a teacher, coach, athletic director, and New Mexico Activities Association district chair at the high school level.
Dr. Petersen’s research and scholarship has received recognition from the Sport Marketing Association naming him Best Paper Award winner in 2012 and a best paper finalist in 2011. His research has also been recognized by the American Alliance of Health, Physical Education, Recreation and Dance with the designation of Research Fellow. He has published more than 65 peer-reviewed journals and has made over 125 presentations at state, national, and international conferences. Petersen’s primary research areas include sport facility design and management, sport management curriculum and pedagogy, the Youth Olympic Games, and interscholastic sport sponsorship. He currently serves on the editorial board of the Journal of Facility Planning, Design and Management and has published work in leading journals such as the International Journal of Sport Management, Journal of Strength and Conditioning Research, Journal of Physical Education, Recreation & Dance, Journal of Venue and Event Management and Sport Marketing Quarterly. Petersen’s academic training includes a Ph.D. from the University of New Mexico with an emphasis in Sports Administration, an M.A. from New Mexico Highlands University in Human Performance and Sport, and a B.S. from Taylor University in Biology and Secondary Education.
Dr. Judge is a professor and the Associate Chair of the School of Kinesiology at Ball State University in Muncie, Indiana. From 2009 to 2016 Dr. Judge has been involved in 220 peer-reviewed presentations with participation in leading state, national and international conferences. His research has led to a strong scholarly contribution in written forms including authorship of 121 peer-reviewed manuscripts from 2009-2015. This includes 65 first-author publications in prestigious journals such the International Review for the Sociology of Sport, Journal of Strength & Conditioning Research, the Journal of Physical Education, Recreation and Dance, and the International Journal of Sports Science & Coaching. Dr. Judge has also been active in the area of textbook publishing, contributing 12 textbook chapters and has co-authored 3 books. Dr. Judge co-authored the textbook, Sport Governance and Policy Development: An ethical approach to managing sport in the 21st century, and authored the books The Complete Track and Field Coaches’ Guide to Conditioning for the Throwing Events and The Shot Put Handbook. He was recently honored by the Society of Health and Physical Activity (SHAPE) as a research fellow and was named a registered strength and conditioning coach emeritus by the National Strength and Conditioning Association (NSCA).
At the national level within the coaching education field, Dr. Judge has served as the President for the National Council for the Accreditation of Coaching Education and as the National Chairman of the United States Track and Field Coaching Education. Dr. Judge has lectured in 37 different countries and serves as a level II and level III instructor in the IAAF coaching education program, an instructor/trainer in the International Paralympic Committee Coaching Education program and also lectures in the Professional Figure Skaters Association nationwide coach’s education program.
Dr. Miller serves as a full professor of Sport Management at Troy University in Troy, AL. Prior to his time at Troy, Miller served in a number of roles in the university and college levels as a professor and department curriculum and assessment coordinator at Texas Tech University and as an assistant professor at Western New Mexico University, Saint Mary’s (MN) University, and Willamette University. Dr. Miller is a Research Fellow in the Research Consortium as well as the Sport and Recreation Law Association. He is also a Fellow in the North American Society of Health, Physical Education, Recreation, Sport and Dance Professionals.
Dr. Miller has published more than 70 refereed articles in peer-reviewed journals and has made over 219 presentations at regional, national, and international conferences. Miller is the co-author of the book, A Practical Guide to Sport Management Internships and has authored over 35 chapters in various publications. He received the Distinguished Scholar Award from the School and Community Safety Society of America in 2005. Miller’s primary areas of research include legal issues in sport and recreation risk management, sport marketing and promotion affecting consumer behavior in sports, issues dealing with sport management pedagogy, and issues in student leadership.
Sports stadiums are becoming bigger, louder, and more exciting. With so many people in one area, it takes quite a bit of planning and work to pull off an event successfully. This is where facility and event management comes in.
Perfect for both undergraduate and graduate level courses, Facility and Event Management covers everything from the history of sport facilities, to the construction of new stadiums, to customer service, and booking events.
Available in print and eBook editions, Facility and Event Management by Jeffrey Petersen, Larry Judge, and John Miller:
- Is written by authors with experience! Petersen, Judge, and Miller bring a combined 63 years of teaching experience and 32 years working in the field.
- Provides a balanced approach between the theoretical and research-based approaches of academia and the pragmatic best practices of professionals in the field.
- Is Student Friendly! Each chapter includes objectives, key terms / acronyms, discussion questions, case studies / scenarios to reinforce and assess concepts presented.
- Is Practical! The text contains Practitioner Spotlights, Technology & Innovation Spotlights, and Management in Action vignettes that connect theoretical concepts to practical, real-life applications.
- Is Easy to Adopt! PowerPoint slide decks, test banks, case studies, and even a sample syllabus are provided to adopters.
Preface
Primary Authors
Chapter 1 History of Sport Facilities and Events
Introduction
Sport Events and Facilities in Ancient Greece
Ancient Olympia
Rome
Amphitheaters
Circuses and Circus Maximus
Panathenaic Stadium—A Bridge from Past to Present
Historic Facilities in America
Development of Sport Facilities in the United States
History of Key Sport Events
World Cup
Super Bowl
Place Attachment
History of Facility/Event Management as a Profession
Professional Organizations
International Facility Management Association (IFMA)
International Association of Venue Managers (IAVM)
Stadium Managers Association (SMA)
College Event and Facility Management Association (CEFMA)
Association of Luxury Suite Directors (ALSD)
National Center for Spectator Sports Safety & Security (NCS4)
National Association of Sport Commissions (NASC)
Th e International Festivals and Event Association (IFEA)
Conclusion
Chapter Discussion Questions
Suggested Activites
Mini Case Study
Practitioner Spotlight
References
Chapter 2 Types of Facilities and Events in Sport
Introduction
Sport Facilities
Stadiums
Racing Venues
Arenas
The Field House
Indoor Practice Facilities
Gyms and Gymnasiums
Natatoriums and Aquatic Facilities
Recreation Centers
The Sportsplex
Sport Events
Stand-Alone Events
League Events
Tour Events
Sport Festivals
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Appendix A
Chapter 3 Basic Management Theories and Perspectives
Introduction
Process
Adam Smith
JB Say
Frederick Taylor
Peter Drucker
W. Edwards Deming
People
Robert Owen
Elton Mayo
Abraham Maslow
Douglas McGregor
Frederick Herzberg
Victor Vroom
Daniel Goleman
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 4 Strategic Planning and Budgeting
Introduction
Role of Strategy in the Business Plan
Comprehensive Master Plan
Strategic Facility Plan
Integrated Planning
Facility Planning Committee
Responsibilities of the Strategic Planning Committee
Surveys and Interviews
Scenario Planning
Systematic Layout Planning (SLP)
SMART Process
Strengths, Weaknesses, Opportunities, and Threat (SWOT) Analysis
Strategic Creative Analysis (SCAN)
Benchmarking and Review of Current Offerings
Emerging Trends and Issues
Organizational Philosophy
Facility Accessibility Issues
Facility Stainability Issues
External Forces
Developing and Communicating the Strategic Plan
Budgeting
Budget Preparing
Budget Planning Factors
Fixed Costs versus Variable Costs
Typical Expense Categories
Event Revenue
Classification and Types of Budget
Master Budget
Operating Budget
Financial Budget
Budget Development Methods
Line Item Budget
Performance Budget
Program Budget
Zero Based Budgeting (ZBB)
Planning-Programming-Budgeting-Evaluation System (PPBES)
Capitol Expenditure Budget
Cash Budget
Budget Preparations
Conclusion
Key Learning Points
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Appendix 4.1
Chapter 5 Managing Human Capitol
Introduction
I. The Staffing Process— Job Analysis, Recruitment, and Selection
Legal Regulations
Job Analysis
Job Descriptions
Attracting Potential Applicants
Selecting an Appropriate Candidate
Interviews—Style and Content
Illegal Inquiries
Worker Classifications
Exempt versus Non-Exempt Employees
Volunteers
II. Managing Employee Performance and Development
Discipline
Training and Development
Method of Training
III. Employee Well-Being
Occupational Safety and Health Act of 1970 (OSHA)
Workplace Violence
Negligent Hiring
Employee Wellness Programs/Employee Assistance Programs (EAP)
IV. Employee Compensation and Benefit Packages
Fair Labor Standards Act of 1938
Employee Benefit
Unemployment Insurance
Family and Medical Leave Act of 1993 (FMLA)
The Patient Protection and Affordable Care Act
Conclusion
Key Learning Points
Mini Case Study
Chapter Discussion Questions
Practitioner Spotlight
References
Chapter 6 Facility Construction/Planning Process and Building Life Cycle
Introduction
Facility Concept Design
Design Principles
Architect Involvement
Heating, Ventilation, and Air Conditioning (HVAC) Systems
Lighting
Life Cycle Planning
Life Cycle Cost Analysis
Basic Life Cycle Analysis Calculation
Basic Formula for Calculating Life Cycle Cost
Life Cycle Cost Analysis Works for Small Decisions
Simple Formula for Calculating Life Cycle Cost
Life Cycle Cost Analysis Works for Big Decisions
Life Cycle Assessments
Cradle-to-Cradle
Life Cycle Assessment Stages
Facility Space Considerations
Primary Activity Spaces
Multipurpose Sports Fields
Soil Testing
Environmental Considerations
Geographic Location
Multipurpose Indoor Sport Spaces
Multipurpose Unique Offerings
Spectator Seating Issues
Spectator Amenities
Line of Sight
Stadium or Arena Concourse Areas
Ancillary Spaces
Locker Room Considerations
Storage and Equipment Room Considerations
Laundry Rooms
Toilets
Transgender Facilities
Staff Offices
Traffic Flow Issues
Safety Design Considerations
Construction Processes
Phase I—Pre-Planning Phase
Phase II—Programming Phase
Phase III—Schematic Design Phase
Phase IV—Design Development Phase
Phase V—Construction Document Phase
Phase VI—Bidding Phase
Phase VII—Construction Phases
Conclusion
Mini Case Study
Chapter Discussion Questions
Practitioner Spotlight
References
Chapter 7 Facility Maintenance
Introduction
Facility Management Communication
Routine Maintenance
Exterior Inspection Areas
Interior Inspection Areas
Capital Improvement Planning
Purposes of Capital Improvement Planning
Creating a Capital Improvement Plan
Differences between Maintenance Costs and Capital Expenditures
Work Order Systems and Tracking
Tracking
Work Order Software
Increasing Tracking Efficiency
Housekeeping and Custodial Issues
Outsourcing Custodial and Housekeeping Services
Advantages od In-House Custodial Operations
Mechanical Engineers
Flooring Selection and Maintenance
Deciding on a Surface
Properties of Sports Flooring
Differences between Area-Elastic and Point-Elastic Systems
Synthetic Turf Selection and Maintenance
Synthetic Turf Maintenance
Advances in Synthetic Turf
Synthetic Turf Injury Research
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 8 Changeover Management and Temporary Venues
Introduction
Changeover Management
Communication
Planning
Staging
Equipment
Common Types of Changeovers
Practice and Competition
Hockey and Basketball
Arena to Other Sports
Football/Soccer and Baseball
Sport Facility and Other Entertainment
Sport Facility and Formal Events
Temporary Venues
Temporary Venue Comparison
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
Management in Action
References
Chapter 9 Sport Facility Safety and Security
Introduction
Safety and Security
Emergency Situation Definition
Emergency Action Plan
Rationale for the Development of an Emergency Action Plan
Emergency Action Plan as a Federal Requirement
Components of an Emergency Action Plan (EAP)
Establishing an Emergency Action Plan
Emergency Action Plan Procedures
Emergency Medical Staffing
Fire
Severe Weather 309
Terrorism
Security Training Issues
Active Shooter
Bomb Threat
Evacuation Procedures
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 10 Customer Service
Introduction
Customer Satisfaction
Customer Categories
Frontline Employee Training
ADA Implications on Customer Service
Going Beyond “Reasonable” for an Overlooked Population
ADA Electronic Accessibility
Parking
Ticketing
Ancillary Services
Merchandizing
Food & Beverage
Conclusion
Practitioner Spotlight
Mini Case Study
References
Chapter 11 Alcohol Management
Introduction
Forecasting Beverage Sales
Forecasting Using Size and Scope Example
Sale Forecasting
Sales Mix
Managing Beverage Cost Percentage
Purchasing Beverage Products
Bottles, Cans, or Cups: Making the Best Choice of Beer Service Containers
Receiving and Storing Beverage Products
Outsourcing of Alcohol Sales at Sports Events
Managing Alcohol Consumption Risks
Tailgating at Sporting Events
Motives to Drink at Sporting Events
Spectator Drinking at Sporting Events
Student Drinking at Sporting Events
Premises Liability
Duty to Control Third Party Acts
Implementation of Alcohol Risk Management Strategies
Recommendations
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 12 Media Support
Introduction
Sport Media
External, Internal, and In-House Media
Credentialing
Television Needs
Radio Needs
Print Media Needs
Professional Organizations
Digital and Social Media
Smartphones and Apps
Twitter
Fantasy Sport Leagues
Internet and Cellular Service Support
LED Placement and Use
Audio Needs and Acoustics
Entertainment vs. Coverage
Conclusion
Practitioner Spotlight
Mini Case Study
Chapter Discussion Questions
References
Chapter 13 Booking and Scheduling Events
Introduction
Booking
Regulation of Booking Agents and Agencies
Scheduling
Gantt Charts
Diverse Scheduling Options
Negotiation the Basic Terms of a Contract
Details of a Contract
Offer
Consideration
Intention
Acceptance
Contract Clauses
Verbal Contracts
Breach of Contract
Damages
Liquidated Damages
Insurance and Indemnification
Insurance
Indemnification
Holding Dates
Hold Date Challenges
Deposits
Non-Refundable Deposit
Riders
Hospitality Rider
The Technical Rider
Security Rider
Merchandise Rider
Timing Schedule/Run of Show
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 14 The Bidding Processes
Introduction
The Basic Steps in the Bidding Process
Specifications
Request for Bids
Bidding
Reviewing the Bids
Awarding the Contract or Bid
Stages of Bidding: RFIs, RFPs and RFBs
RFIs
RFPs
RFBs
Bid Team/Committee
Bid Preparation
Bid and Host Fees
Factors for Successful Bids on Mega-Events
Accountability
Political Support
Relationship Marketing
Ability
Infrastructure
Bid Team Composition
Communication and Exposure
Existing Facilities
General Bidding Information
NCAA Bidding
IOC Bidding
Criteria of a Host City
Benefits of Bidding and Hosting
Legacies
Politics and Bidding
Modern Olympics and Business
Urban Development of Host Cities and the Consequences
Bidding Scandals
Conclusion
Chapter Discussion Questions
Practitioner Spotlight
Mini Case Study
References
Chapter 15 Mega-Events and Sport Festivals
Introduction
Defining Mega-Events
Mega-Event Characteristics and Measures
Positive Impacts of Mega-Events
Negative Impacts of Mega-Events
Evolution of Mega-Events
International and National Sport Festivals
State Games
Facility Considerations
Competitive Venues
Athlete Housing and Dining Facilities
Other Infrastructure Development
Special Considerations for Mega-Events
Conclusion
Mini Case Study
Chapter Discussion Questions
Practitioner Spotlight
References
Chapter 16 Tour and League Events
Introduction
Sport League Organization
Development of American League-Based Sports
Special Considerations for Leagues
Tour Events
INDYCar Series
WTA Tour
Impact of Tour Events
Special Considerations for Tour Events
Volunteerism in Tour and League Events
Customer Satisfaction in Tour and League Events
Cross Over of League and Tour Events
Conclusion
Mini Case Study
Chapter Discussion Questions
Practitioner Spotlight
References
Chapter 17 Facility and Event Impact and Legacy
Introduction
Facility Costs and Financing Trends in the US Professional Leagues
Economic Impact Analysis
Economic Impact Analysis Variables
Misapplication in Economic Impact Analysis
Bias in Economic Impact Analysis
Multipliers
Facility Financing
Legacy
Facility Legacy Examples
Conclusion
Chapter Discussion Questions
Mini Case Study
Practitioner Spotlight
References
Chapter 18 Sport and Recreation Facilities as Leverageable Assets
Introduction
People Make the Place: Why Recruiting Investment Matters
Turnover is Costly: Why Retention Investment Matters
Connecting Recruiting and Retention Efforts to Facilities
How Facilities Can Impact Recruiting
How Facilities Can Impact Retention
Facilities and the Recruitment and Retention of College and University Students
Facilities and the Recruitment and Retention of NCAA Division I Student-athletes
Facilities and the Recruitment and Retention of Sport and Recreation Professionals
Facilities and the Recruitment and Retention of Sport Consumers
Facilities and the Recruitment and Retention of Sport Franchises
Conclusion
Practitioner Spotlight
Technology & Innovation Spotlight
Technology & Innovation Spotlight
Industry Spotlight
Chapter Discussion Questions
Mini Case Study
References
Glossary
Acronyms
Index
Dr. Petersen is an Associate Professor of Sport Management, director of the Graduate Program in Sport Management, and the coordinator of graduate programs for Baylor’s School of Education. Prior to his time at Baylor, Petersen served as coordinator of the Sport Administration undergraduate program at Ball State University, the division chair and Sport Management program director at Loras College, and has experience as a teacher, coach, athletic director, and New Mexico Activities Association district chair at the high school level.
Dr. Petersen’s research and scholarship has received recognition from the Sport Marketing Association naming him Best Paper Award winner in 2012 and a best paper finalist in 2011. His research has also been recognized by the American Alliance of Health, Physical Education, Recreation and Dance with the designation of Research Fellow. He has published more than 65 peer-reviewed journals and has made over 125 presentations at state, national, and international conferences. Petersen’s primary research areas include sport facility design and management, sport management curriculum and pedagogy, the Youth Olympic Games, and interscholastic sport sponsorship. He currently serves on the editorial board of the Journal of Facility Planning, Design and Management and has published work in leading journals such as the International Journal of Sport Management, Journal of Strength and Conditioning Research, Journal of Physical Education, Recreation & Dance, Journal of Venue and Event Management and Sport Marketing Quarterly. Petersen’s academic training includes a Ph.D. from the University of New Mexico with an emphasis in Sports Administration, an M.A. from New Mexico Highlands University in Human Performance and Sport, and a B.S. from Taylor University in Biology and Secondary Education.
Dr. Judge is a professor and the Associate Chair of the School of Kinesiology at Ball State University in Muncie, Indiana. From 2009 to 2016 Dr. Judge has been involved in 220 peer-reviewed presentations with participation in leading state, national and international conferences. His research has led to a strong scholarly contribution in written forms including authorship of 121 peer-reviewed manuscripts from 2009-2015. This includes 65 first-author publications in prestigious journals such the International Review for the Sociology of Sport, Journal of Strength & Conditioning Research, the Journal of Physical Education, Recreation and Dance, and the International Journal of Sports Science & Coaching. Dr. Judge has also been active in the area of textbook publishing, contributing 12 textbook chapters and has co-authored 3 books. Dr. Judge co-authored the textbook, Sport Governance and Policy Development: An ethical approach to managing sport in the 21st century, and authored the books The Complete Track and Field Coaches’ Guide to Conditioning for the Throwing Events and The Shot Put Handbook. He was recently honored by the Society of Health and Physical Activity (SHAPE) as a research fellow and was named a registered strength and conditioning coach emeritus by the National Strength and Conditioning Association (NSCA).
At the national level within the coaching education field, Dr. Judge has served as the President for the National Council for the Accreditation of Coaching Education and as the National Chairman of the United States Track and Field Coaching Education. Dr. Judge has lectured in 37 different countries and serves as a level II and level III instructor in the IAAF coaching education program, an instructor/trainer in the International Paralympic Committee Coaching Education program and also lectures in the Professional Figure Skaters Association nationwide coach’s education program.
Dr. Miller serves as a full professor of Sport Management at Troy University in Troy, AL. Prior to his time at Troy, Miller served in a number of roles in the university and college levels as a professor and department curriculum and assessment coordinator at Texas Tech University and as an assistant professor at Western New Mexico University, Saint Mary’s (MN) University, and Willamette University. Dr. Miller is a Research Fellow in the Research Consortium as well as the Sport and Recreation Law Association. He is also a Fellow in the North American Society of Health, Physical Education, Recreation, Sport and Dance Professionals.
Dr. Miller has published more than 70 refereed articles in peer-reviewed journals and has made over 219 presentations at regional, national, and international conferences. Miller is the co-author of the book, A Practical Guide to Sport Management Internships and has authored over 35 chapters in various publications. He received the Distinguished Scholar Award from the School and Community Safety Society of America in 2005. Miller’s primary areas of research include legal issues in sport and recreation risk management, sport marketing and promotion affecting consumer behavior in sports, issues dealing with sport management pedagogy, and issues in student leadership.