Fundamental Communication Skills
Edition: 3
Copyright: 2020
Pages: 180
Edition: 3
Copyright: 2020
Pages: 178
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It is important to know how to effectively communicate, both in personal and professional settings. Good communication skills enable us to get along more smoothly with others whether it is with friends, acquaintances, family members, romantic partners, or work relationships.
Proper communication skills also help us succeed professionally by allowing us to effectively share knowledge and ideas with clients as well as develop productive interpersonal relationships with our coworkers.
1 What Is Communication?
Why Study Communication?
Communication Defined
Features of Communication
Communication Components
Social Media
Developing Communication Skills
2 Communicating in Groups
Definition of Small Group Communication
Group Roles
Group Leadership Styles and The Managerial Leadership GridTM
The Seven Managerial Grid Styles
Group Conflict
Four Work-Related Communication Styles
Most and Least Compatible Communication Styles
3 Communicating Cultural Identities
Communication and Culture
Intercultural Communication
Social Performance in Everyday Life
Rituals and Festivals
Cultural Storytelling
Popular Culture
4 Communicating in Everyday Interactions
Conversation Skills
Apologies
Lying
Equivocal Messages
Confirming and Disconfirming Messages
Power, Self-Presentation, and Compliance-Gaining
Conflict
Types of Conflict
Conflict Resolution Strategies
5 Communicating as Art
Visual Techniques
Installation Art
New Media Art
Subversive Remix Video
Intertextuality in Media Texts
Parody
6 Communicating Social and Political Change
The Origins of Public Discourse
The Ethical Speaker Today
Argumentative Persuasion
Manipulative Persuasion