Chapter 1: Nature of Groups
Chapter 2: Roles & Rules, Norms & Conformity
Chapter 3: Group Development
Chapter 4: Groups as Systems
Chapter 5: Culture and Climate in Groups
Chapter 6: Problem Solving, Decision Making
Chapter 7: Group Conflict and Emotional Intelligence
Chapter 8: Leadership & Influence
Daisy
Lemus
Daisy is a Professor of Communication Studies at the California State University in Northridge (CSUN). Her research emphasis is on organizational communication, though she also teaches in the areas of group communication, research methods, and communication theory. In the last decade, she has developed an interest in understanding intergroup communication in the workplace as well as faculty and student dynamics in higher education. Most recently, she secured a small grant to support campus initiatives for faculty recruitment as well as retention efforts focused on faculty of color.
She was the Associate Vice President for Faculty Affairs (and prior to that the Senior Director of Academic Personnel) in the Office of Faculty Affairs at CSUN where she developed professional development programming for department chairs and college deans as well as served as advisor to the Provost on matters of faculty compensation, hiring, evaluation, discipline, and general employee relations matters. At the CSU system, she was on the bargaining team where she supported faculty contract negotiations, including on issues such as faculty orientation and intellectual property. She also presented systemwide to department chairs and other faculty affairs administrators on employee relations strategies. Prior to that, Daisy was the Director of Faculty Development and Director of Professional Development for the campus. She developed faculty learning communities, engaged faculty to share expertise through programming with the Office of Human Resources, and expanded the support for teaching and research with internal grants. Her research continues to be published in Communication outlets as well as publications in higher education.