Hospitality: Our World, Your Opportunity
Edition: 2
Copyright: 2022
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Welcome to the world of hospitality with its vast array of opportunities for you! People around the globe travel, eat, sleep, and play—creating a plethora of activities in which you can be involved. Throughout Hospitality: Our World, Your Opportunity, we will introduce and explore various segments of the hospitality industry and the role they play for the travelling public. People travel for many different reasons, but all are in need of care when they are away from home. This care is at the heart of the hospitality industry and this is where you come in.
While it may sound a bit cliché, we really are in the people business. Fancy buildings and fun rides are nothing until fun-loving, others-directed people, like you, are added to the mix. The hospitality industry is demand driven, and guests will simply take their business elsewhere if they are not made to feel welcome. Imagine having the power to create amazing memories for those with whom you come in contact each and every day. We hope you get excited about this industry as you work your way through Hospitality: Our World, Your Opportunity. Some subjects and segments of hospitality will be more exciting to you than others, and that is okay. With so much diversity, there are bound to be some segments more engaging to you than others. Focus on what moves and motivates you; however, never shut the door on any of the others as you don’t yet know which opportunity might present itself, and inspire you, later in life. The hospitality industry is one of the largest in the world, and a career path can take you across the street or around the globe. So get out there—start exploring, learning, and living; the hospitality industry needs you!
Lesson 1: Introduction
Lesson 2: Service
Lesson 3: Hotel Technology
Lesson 4: Restaurants
Lesson 5: Lodging
Lesson 6: Senior Living
Lesson 7: Beverages
Lesson 8: Managed Services
Lesson 9: Attractions
Lesson 10: MICE
Lesson 11: Ownership
Lesson 12: Affiliates
Lesson 13: Marketing
Lesson 14: Professionalism
Dr. Nancy Swanger is the Founding Director of the Granger Cobb Institute for Senior Living, which is housed in the School of Hospitality Business Management. She is also the Associate Dean for Inter-College Partnerships in the Carson College of Business at Washington State University. In addition to her administrative duties, she teaches various courses in the curriculum—professional development, senior living operations, and special topics focusing on current trends or industry issues. Nancy has extensive restaurant experience as a co-worker, manager, district manager, and owner. She and her husband, Larry, owned and operated up to eight Subway restaurants from 1988-2017, and they own two independent concepts in Moscow, Idaho—Gambino’s and the Varsity Diner. Her research interests lie in the areas of senior living, quick-serve restaurant operations, food safety/sanitation, and hospitality curriculum. Prior to coming to WSU, Nancy taught at the University of Idaho and Lewis-Clark State College. The Swangers, who reside in Troy, Idaho, have four children and four grandchildren.
Welcome to the world of hospitality with its vast array of opportunities for you! People around the globe travel, eat, sleep, and play—creating a plethora of activities in which you can be involved. Throughout Hospitality: Our World, Your Opportunity, we will introduce and explore various segments of the hospitality industry and the role they play for the travelling public. People travel for many different reasons, but all are in need of care when they are away from home. This care is at the heart of the hospitality industry and this is where you come in.
While it may sound a bit cliché, we really are in the people business. Fancy buildings and fun rides are nothing until fun-loving, others-directed people, like you, are added to the mix. The hospitality industry is demand driven, and guests will simply take their business elsewhere if they are not made to feel welcome. Imagine having the power to create amazing memories for those with whom you come in contact each and every day. We hope you get excited about this industry as you work your way through Hospitality: Our World, Your Opportunity. Some subjects and segments of hospitality will be more exciting to you than others, and that is okay. With so much diversity, there are bound to be some segments more engaging to you than others. Focus on what moves and motivates you; however, never shut the door on any of the others as you don’t yet know which opportunity might present itself, and inspire you, later in life. The hospitality industry is one of the largest in the world, and a career path can take you across the street or around the globe. So get out there—start exploring, learning, and living; the hospitality industry needs you!
Lesson 1: Introduction
Lesson 2: Service
Lesson 3: Hotel Technology
Lesson 4: Restaurants
Lesson 5: Lodging
Lesson 6: Senior Living
Lesson 7: Beverages
Lesson 8: Managed Services
Lesson 9: Attractions
Lesson 10: MICE
Lesson 11: Ownership
Lesson 12: Affiliates
Lesson 13: Marketing
Lesson 14: Professionalism
Dr. Nancy Swanger is the Founding Director of the Granger Cobb Institute for Senior Living, which is housed in the School of Hospitality Business Management. She is also the Associate Dean for Inter-College Partnerships in the Carson College of Business at Washington State University. In addition to her administrative duties, she teaches various courses in the curriculum—professional development, senior living operations, and special topics focusing on current trends or industry issues. Nancy has extensive restaurant experience as a co-worker, manager, district manager, and owner. She and her husband, Larry, owned and operated up to eight Subway restaurants from 1988-2017, and they own two independent concepts in Moscow, Idaho—Gambino’s and the Varsity Diner. Her research interests lie in the areas of senior living, quick-serve restaurant operations, food safety/sanitation, and hospitality curriculum. Prior to coming to WSU, Nancy taught at the University of Idaho and Lewis-Clark State College. The Swangers, who reside in Troy, Idaho, have four children and four grandchildren.