RETURN TO SEARCH RESULTS
Hotel Operations: Practiced Theory for Future Managers

Hotel Operations: Practiced Theory for Future Managers

Author(s): Deven Matthews

Edition: 1

Copyright: 2024

Pages: 272

Edition: 1

Copyright: 2024

Pages: 272

Choose Your Format

Choose Your Platform | Help Me Choose

Print

$80.00

ISBN 9798385141371

Details Print Product

Faculty Review Copy

Ebook

$40.00

ISBN 9798385141463

Details Electronic Delivery EBOOK 180 days

Faculty Review Copy

Hotel Operations: Practiced Theory for Future Managers offers a comprehensive guide for both formal and informal students of hospitality seeking to master the art of hotel management—a craft as unique as each individual guest. This text delves into essential real-world elements of hotel operations, including walking a guest, managing lost and found procedures, and leveraging the benefits of extended stays. Drawing from the insights of a 25-year hotel industry veteran, the book provides practical, real-world applications to prepare students for effective operational management.

The text explores how daily occurrences such as group bookings, emergency preparedness, and government rates influence hotel operations. It equips the reader to navigate these situations, all while meeting the needs of each guest with a smile firmly planted on their face.

Enhanced by real-world examples and 14 engaging, authentic case scenarios, Hotel Operations: Practiced Theory for Future Managers enriches the reader’s understanding of guest services and prepares them for success in hotel management. This book represents top-tier real-world education, blending theory with practice to foster future leaders in the hospitality industry.

Foreword 
Acknowledgments 
Chapter 1 Room 912—Walked 
Chapter 2 Room 343—Mom’s Credit Card 
Chapter 3 Room 822—City Residents 
Chapter 4 Room 622—Lunch Date at Noon 
Chapter 5 Room 702—The Three-Ring Circus 
Chapter 6 Room 1214—Ladies of the Evening 
Chapter 7 Room 246—The Meth Lab 
Chapter 8 Room 221—Locked Out 
Chapter 9 Room 217—Do-Not-Rent List 
Chapter 10 Room 801—Rate Negotiations 
Chapter 11 Room 118—Blackout
Chapter 12 Room 718—Call of Duty 
Chapter 13 Room 1322—One O’Clocks 
Chapter 14 Room 1422—The Government Rate
Index 

Deven Matthews

Deven Matthews is a professor of hotel management at the College of Southern Nevada in Las Vegas, Nevada, where he takes pleasure in educating aspiring managers for the city’s prestigious properties. His favorite course to instruct is Front Office Management, a course where he seamlessly integrates his extensive industry experiences into his instruction. Deven’s passion for hospitality is evident in his dedication to imparting knowledge and skills to his students to prepare them for hotel management.

Deven has dedicated 25 years to the hotel industry, working across numerous roles spanning several departments of the hotel. He has received countless accolades and awards for his skills in guest service, including Regional Manager of the Year in 2011 for excellence in event planning. He has spent the majority of his tenure behind the front desk, which, according to Deven, is where all the action takes place. Deven authors a monthly article in the online publication Today’s Hotelier, where he shares his experiences, further educating the masses in hotel operations. Additionally, he is a member of the American Hotel and Lodging Association. 

Hotel Operations: Practiced Theory for Future Managers offers a comprehensive guide for both formal and informal students of hospitality seeking to master the art of hotel management—a craft as unique as each individual guest. This text delves into essential real-world elements of hotel operations, including walking a guest, managing lost and found procedures, and leveraging the benefits of extended stays. Drawing from the insights of a 25-year hotel industry veteran, the book provides practical, real-world applications to prepare students for effective operational management.

The text explores how daily occurrences such as group bookings, emergency preparedness, and government rates influence hotel operations. It equips the reader to navigate these situations, all while meeting the needs of each guest with a smile firmly planted on their face.

Enhanced by real-world examples and 14 engaging, authentic case scenarios, Hotel Operations: Practiced Theory for Future Managers enriches the reader’s understanding of guest services and prepares them for success in hotel management. This book represents top-tier real-world education, blending theory with practice to foster future leaders in the hospitality industry.

Foreword 
Acknowledgments 
Chapter 1 Room 912—Walked 
Chapter 2 Room 343—Mom’s Credit Card 
Chapter 3 Room 822—City Residents 
Chapter 4 Room 622—Lunch Date at Noon 
Chapter 5 Room 702—The Three-Ring Circus 
Chapter 6 Room 1214—Ladies of the Evening 
Chapter 7 Room 246—The Meth Lab 
Chapter 8 Room 221—Locked Out 
Chapter 9 Room 217—Do-Not-Rent List 
Chapter 10 Room 801—Rate Negotiations 
Chapter 11 Room 118—Blackout
Chapter 12 Room 718—Call of Duty 
Chapter 13 Room 1322—One O’Clocks 
Chapter 14 Room 1422—The Government Rate
Index 

Deven Matthews
Deven Matthews

Deven Matthews is a professor of hotel management at the College of Southern Nevada in Las Vegas, Nevada, where he takes pleasure in educating aspiring managers for the city’s prestigious properties. His favorite course to instruct is Front Office Management, a course where he seamlessly integrates his extensive industry experiences into his instruction. Deven’s passion for hospitality is evident in his dedication to imparting knowledge and skills to his students to prepare them for hotel management.

Deven has dedicated 25 years to the hotel industry, working across numerous roles spanning several departments of the hotel. He has received countless accolades and awards for his skills in guest service, including Regional Manager of the Year in 2011 for excellence in event planning. He has spent the majority of his tenure behind the front desk, which, according to Deven, is where all the action takes place. Deven authors a monthly article in the online publication Today’s Hotelier, where he shares his experiences, further educating the masses in hotel operations. Additionally, he is a member of the American Hotel and Lodging Association.