Chapter 1 Introduction to the Hotel Industry
Chapter 2 Successful Hotel Management
Chapter 3 Defining Guest Segments
Chapter 4 Effective Sales and Marketing
Chapter 5 Optimizing Revenue
Chapter 6 Guest Services Operations
Chapter 7 Housekeeping and Laundry Operations
Chapter 8 Food and Beverage Operations
Chapter 9 Resort Operations
Chapter 10 Maintaining the Hotel Asset and Sustainability
Chapter 11 Administration and Control: Human Resources, Accounting, and Loss Prevention
Chapter 12 Information Systems & Technology
Chapter 13 Lodging Technology Systems
Chapter 14 Restaurant Technology Systems
Chapter 15 Guest Centric Technologies
Chapter 16 Strategic Use of Technology in the Hospitality Industry
Chapter 17 Selecting and Implementing Hospitality Information Systems