International Accommodation Management: Operations and Technology is a comprehensive guide that delves into the operational and technological aspects of managing accommodation services in a global context. The book focuses on the critical areas of accommodation management, covering everything from day-to-day operations to the integration of modern technologies that enhance guest experiences and improve operational efficiency. Herzog provides readers with an in-depth understanding of how global trends, innovations, and industry standards impact the accommodation sector, making it particularly relevant for professionals and students aiming to succeed in international hospitality management.
The book covers a wide range of topics, including:
- Operations Management: Practical strategies for managing the daily functions of accommodation services, including housekeeping, front desk, and guest relations.
- Technology Integration: Insights into the latest technological advancements in the hospitality industry, such as property management systems (PMS), mobile apps, and automation, and how they enhance efficiency and guest satisfaction.
- Sustainability Practices: Examines the role of sustainable operations in the accommodation sector and how businesses can adopt eco-friendly practices.
- Global Standards: A discussion of international hospitality standards, ensuring that accommodation providers remain competitive and compliant across different regions.
With real-world examples, case studies, and practical tools, "International Accommodation Management: Operations and Technology" equips readers with the knowledge and skills needed to navigate the evolving global accommodation industry. This book is an essential resource for students of hospitality management and professionals looking to stay ahead in the fast-paced, technology-driven accommodation sector.
Chapter 1 Introduction to the Hotel Industry
Chapter 2 Successful Hotel Management
Chapter 3 Defining Guest Segments
Chapter 4 Effective Sales and Marketing
Chapter 5 Optimizing Revenue
Chapter 6 Guest Services Operations
Chapter 7 Housekeeping and Laundry Operations
Chapter 8 Food and Beverage Operations
Chapter 9 Resort Operations
Chapter 10 Maintaining the Hotel Asset and Sustainability
Chapter 11 Administration and Control: Human Resources, Accounting, and Loss Prevention
Chapter 12 Information Systems & Technology
Chapter 13 Lodging Technology Systems
Chapter 14 Restaurant Technology Systems
Chapter 15 Guest Centric Technologies
Chapter 16 Strategic Use of Technology in the Hospitality Industry
Chapter 17 Selecting and Implementing Hospitality Information Systems