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9781465284631

Interpersonal Communication: Building Rewarding Relationships

Author(s): Melissa B Wanzer, Kristen C Eichhorn, Candice Thomas-Maddox

Edition: 2

Copyright: 2017

Pages: 0

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Interpersonal Communication: Building Rewarding Relationships reflects the countless societal, cultural, and technological changes that have influenced the ways in which we experience, discuss, and research relationships in a variety of contexts.

Interpersonal Communication: Building Rewarding Relationships incorporates the historical and theoretical foundations of interpersonal communication, while introducing students to exciting and innovative research that has addressed the evolving practice of building and sustaining relationships.

Available in print and eBook formats, the second edition of Interpersonal Communication: Building Rewarding Relationships:

  • features a NEW chapter explaining the role that emotion plays in interpersonal relationships.
  • is divided into three parts: Communication Foundations and Understanding the Self, Relationship Development and Stages, and Relationship Contexts and Environments.
  • now includes coverage of humanity’s reliance on social media to create, sustain, and even terminate relationships. 
  • integrates Research in Real Life vignettes that connect contemporary studies to chapter content.
  • is interactive! Self-assessment measures help readers evaluate one’s own tendencies.

Section One: Communication Foundations and Understanding the Self
Chapter 1 Interpersonal Communication: Significance and Explanation of Key Concepts 

Objectives 
Scenario: Sound Familiar? 
Overview 
Why Study Interpersonal Communication? 
Significance of Interpersonal Communication (IPC) in Establishing Professional Relationships 
Significance of IPC in Establishing Personal Relationships 
What Exactly Is Interpersonal Communication? 
Basic Principles of Interpersonal Communication 
History of Interpersonal Communication 
Interpersonal Communication Theory 
Overview of the Textbook 
Summary 
Discussion Questions 
Self Assessment 
Key Terms and Definitions 
References 

Chapter 2 The Role of Interpersonal Communication in the Development of Self
Objectives 
Scenario: Sound Familiar? 
Overview 
Importance of Studying the Process of Identity Formation 
Definition of Self 
Self As a Process 
Self-Complexity 
Self-Awareness and Communication 
The Self-System 
Self-Concept 
Self-Esteem 
Self-Regulation 
Interpersonal Communication and the Development of Self 
Family 
Peer Relationships 
Relationship Partners 
Summary 
Discussion Questions 
Self Assessment 
Key Terms and Definitions 
References 

Chapter 3 Why Do We Communicate the Way We Do? Personality and Emotion 
Objectives 
Scenario: Sound Familiar? 
Overview 
The Impact of Individual Differences on Social Interaction 
A Comparison of Trait and State Approaches to Personality Differences 
Apprehension Traits: Communication Apprehension & Willingness to Communicate 
Communication Apprehension 
Willingness to Communicate 
Presentation Traits: Communicator Style and Humor Orientation 
Communicator Style 
Humor Orientation 
Adaptation Traits: Affective Orientation & Interaction Involvement 
Affective Orientation 
Interaction Involvement 
Aggressive Traits: Assertiveness, Argumentativeness & Verbal Aggression 
Argumentativeness 
Assertiveness 
Verbal Aggression 
Emotion 
Emotions & Communication 
Emotion Work and Emotional Intelligence 
Emotions in Relational Contexts 
Emotion and Health 
Work and Emotion 
Emotions in the Classroom 
Diversity and the Expression of Emotion 
Summary 
Discussion Questions 
Self Assessments 
Key Terms and Definitions 
References 

Chapter 4 The Impact of Perception and Listening on Interpersonal Communication 
Objectives 
Scenario: Sound Familiar? 
Overview 
Perception and Interpersonal Communication 
Limitations in Forming Perceptions 
Selectivity Processes 
Organization 
Schemata 
Interpretation 
Attribution Theory 
Attribution Errors 
Individual Differences and Perceptions 
Sex Differences 
Age Differences 
Cultural Differences 
The Link Between Perception and Listening 
Significance of Listening Skills 
Hearing and Listening Defined 
Step One: Hearing 
Step Two: Attending 
Step Three: Understanding 
Step Four: Responding 
Step Five: Remembering 
Listening Styles 
People-Oriented 
Action-Oriented 
Content-Oriented 
Time-Oriented 
Gender, Culture, and Personality Differences in Listening Styles 
Gender 
Culture 
Personality 
Common Listening Misbehaviors 
Pseudo-Listening 
Monopolizing 
Disconfirming 
Defensive Listening 
Selective Listening 
Ambushing 
Best Practices for Effective Listening 
Summary 
Discussion Questions 
Self Assessments 
Key Terms and Definitions 
References 

Chapter 5 Verbal Communication: Words of Wisdom 
Objectives 
Scenario: Sound Familiar 
Overview 
Defining Verbal Communication 
Rules 
Symbols 
Subjectivity 
Context 
Functions of Verbal Communication 
Cognitive Function 
Social Reality Function 
Group Identity Function 
Social Change Function 
Verbal Communication Styles 
Direct/Indirect 
Informal/Formal 
Clarity/Equivocation 
Powerful/Powerless Language 
Perceptions and Verbal Communication 
Credibility and Status 
Biased Communication and Language 
Verbal Immediacy 
Factors Affecting Verbal Communication 
Life Span 
Sex Differences in Verbal Communication 
Contextual Differences 
Best Practices: Avoid Verbal Pitfalls 
Clarity 
Appropriateness 
Concreteness 
Summary 
Discussion Questions 
Self Assessment 
Key Terms and Definitions 
References 

Chapter 6 Nonverbal Communication: It’s Not What You Said; It’s How You Said It 
Objectives 
Scenario: Sound Familiar? 
Overview 
Defining Nonverbal Communication 
Distinct Characteristics of Nonverbal Messages 
Nonverbal Features that Are Similar to Verbal Messages 
Eight Types of Nonverbal Communication 
Facial Communication 
Kinesics 
Haptics 
Proxemics 
Paralanguage 
Physical Appearance 
Artifacts 
Chronemics 
Four Functions of Nonverbal Messages 
Facilitate Cognitive Meaning 
Encoding and Decoding Emotions 
Express Affection and Support 
Aid in Impression Formation/Identity Management 
Best Practices: Avoid Common Nonverbal Communication Mistakes 
Common Areas of Miscommunication 
Nonverbal Messages and Social Influence 
Practice Sending and Receiving Nonverbal Messages 
Recognize Differences in Nonverbal Communication Perceptions 
Future Direction for Nonverbal Communication: Electronic Paralanguage 
Summary 
Discussion Questions 
Self Assessments 
Key Terms and Definitions 
References 

Section Two: Relationship Development and Stages 
Chapter 7 Initiating Relationships: “Haven’t We Met Somewhere Before?” 

Objectives 
Scenario: Sound Familiar? 
Overview 
The Role of Communication in Relationship Development 
Relationship Defined 
The Nature of Relationships 
Deciding to Make the First Move: Why We Initiate Relationships 
Interpersonal Attraction 
Physical Attractiveness 
Social Attractiveness 
Task Attractiveness 
Proximity 
Similarity/Homophily 
Interpersonal Goals 
Interpersonal Communication Theories: How We Initiate Relationships 
Starting the Conversation 
Self-Disclosure 
Social Penetration Theory 
Uncertainty Reduction Theory 
Predicted Outcome Value Theory 
Social Exchange Theory 
Stages of Relationship Development 
Relationship Initiation Contexts 
Relationship Initiation and Technology 
Relationship Initiation and Culture 
Summary 
Discussion Questions 
Self Assessment 
Key Terms and Definitions 
References 

Chapter 8 Sustaining Relationships: Relationship Maintenance and Conflict Management 
Objectives 
Scenario: Sound Familiar? 
Overview 
Significance of Relationship Maintenance 
Maintaining the Existence of the Relationship 
Maintaining a Desired State in the Relationship 
Maintaining a Satisfactory State 
Routine and Strategic Relationship Maintenance 
Why We Maintain Some Relationships and Not Others 
How We Maintain Relationships: The Role of Communication Skills 
Relationship Maintenance Strategies 
Relationship Maintenance in Different Types of Relationships 
Facebook and Relationship Maintenance 
Conclusions about Relationship Maintenance 
Conflict: A Natural Component of All Relationships 
Definition of Conflict 
Why Conflict Occurs 
Conflict Can Be Productive or Unproductive for Individuals and for Relationships 
Conflict Management Styles 
Avoidance 
Competitive/Distributive 
Collaborative/Integrative 
The Dark Side of Conflict: Verbal Aggression 
Managing Conflict 
Summary 
Discussion Questions 
Self Assessment 
Key Terms and Definitions 
References 

Chapter 9 The Dark Side of Relationships: Deception, Embarrassment, Jealousy, Power, and Verbal Aggression 
Objectives 
Scenario: Sound Familiar? 
Overview 
Deception and Interpersonal Relationships 
Why Do We Lie? 
Lying to Harm Others 
Lying to Protect Self 
Lying to Spare Others 
Detecting Deception 
Analyzing Deceptive Messages 
Embarrassment: Why Did I Say That? 
Our Role in Embarrassment 
Responding to Embarrassment 
Jealousy in Interpersonal Relationships 
Types of Jealousy in Relationships 
Why Does Jealousy Occur? 
Characteristics Associated with Jealousy and Jealousy-evoking Behavior 
Gender Differences and Jealousy 
Coping with Jealousy 
Interpersonal Power and Verbal Aggression 
Types of Power 
Relationship between Power and Interpersonal Influence 
Power versus Dominance in Relationships 
Verbal Aggression 
Verbal Aggression in Romantic Relationships 
Verbal Aggression in the Classroom 
Verbal Aggression in the Workplace 
Summary 
Discussion Questions 
Self Assessment 
Key Terms and Definitions
References 

Chapter 10 Terminating Relationships: Knowing When to Throw in the Towel 
Objectives 
Scenario: Sound Familiar? 
Overview 
Assessing Relationship Problems: Attributions, Satisfaction, Equity 
How Do You Determine if a Relationship Problem is Significant? 
Investment Model: Will Your Relationship Persist or Die? 
Duck’s Process Model of Relationship Termination 
Dyadic Process 
Social Process 
Grave Dressing Process 
Resurrection Process 
Five Stages of Relationship Dissolution 
Differentiating 
Circumscribing 
Stagnating 
Avoiding 
Terminating 
Strategies Used to Terminate Relationships 
Positive Tone Messages 
De-escalation Messages 
Withdrawl 
Justification Messages 
Negative Identity Management Messages 
Types of Relationships: Terminating Friendships 
Factors Prompting Friendship Termination 
Indirect Strategies for Ending Friendships 
Direct Strategies for Ending Friendships 
Types of Relationships: Terminating Romantic Relationships 
Infidelity 
Lack of Commitment 
Dissimilarity 
Outside Pressures 
Homosexual Relationships: Factors Influencing Relationship Quality 
After the Breakup: Remaining “Just Friends” 
After the Breakup: Methods of Coping 
After the Breakup: Closure and Forgiveness 
Summary 
Discussion Questions 
Self Assessment 
Key Terms and Definitions 
References 

Section Three: Relationship Contexts and Environments 
Chapter 11 Mediated Communication: Understanding the Influence of Technology on Our Personal Relationships 

Objectives 
Scenario: Sound Familiar? 
Overview 
Computer-Mediated Communication 
How Do Face-to-Face and Mediated Communication Differ? 
Initiating Relationships Online 
Information Seeking and Uncertainty Reduction 
Physical and Social Attraction 
Maintaining Relationships Online 
The Dark Side of Relationships Online 
Terminating Relationships through the Use of Mediated Messages 
Expanding the Relationship Dissolution Model to SNS 
Forming Safe and Meaningful Online Relationships: An Overview 
Take Your Time, Don’t Rush 
Pay Attention to Cues 
Be Honest 
Be Inquisitive: Protecting Yourself 
Be Alert: Looking for Signs of Deception 
Summary 
Discussion Questions 
Self Assessment 
Key Terms and Definitions 
References 

Chapter 12 Intercultural Communication: Variety Is the Spice of Life 
Objectives 
Scenario: Sound Familiar? 
Overview 
Culture and Diversity Defined 
Co-Cultures Within the United States 
Ethnicity 
Race 
Regional Differences 
Social Class 
Characteristics of Culture 
Culture Is Learned 
Culture Is Dynamic 
Culture Is Pervasive 
The Impact of Cultural Diversity on Interpersonal Relationships 
Understanding the Self 
Technological Transformations 
Influence of Demographic Transitions 
Communication Competence: Four Core Concepts 
Knowledge 
Understanding 
Acceptance 
Skills 
Personal Orientation System 
Needs 
Beliefs 
Values 
Cultural Value Orientations 
Attitudes: Stereotyping and Prejudice 
Communicating Prejudice 
Functions of Prejudice 
Suggestions for Effective Interpersonal Relationships with Diverse Others 
Summary 
Discussion Questions 
Self Assessments 
Key Terms and Definitions 
References 

Chapter 13 Family Communication: It’s All Relative 
Objectives 
Sound Familiar? 
Overview 
Definition of Family 
Types of Family Relationships 
Marital Relationships 
Parent-Child Relationships 
Sibling Relationships 
Maintenance in Sibling Relationships 
Family Communication Theories 
Family Systems Theory 
Family Communication Patterns Theory 
Symbolic Interaction Theory 
Creating a Family Identity 
Family Stories 
Family Myths 
Family Metaphors 
Family Themes 
Consequences of Family Relationships 
Difficult Communication 
Family Stress 
Summary 
Discussion Questions 
Self Assessment 
Key Terms 
References 

Chapter 14 Organizational Communication: Combining the Personal with the Professional 
Objectives 
Scenario: Sound Familiar? 
Overview 
The Unique Nature of Workplace Relationships 
Voluntary 
Temporary 
Hierarchy/Status Differential 
Types of Relationships at Work 
Superior-Subordinate Relationships at Work 
Peer Relationships at Work 
Friendships in Organizations 
Mentor Relationships 
Romantic Relationships at Work 
Interpersonal Effectiveness: Communication in Work Relationships 
Organizational Culture 
Stories 
Language 
Rituals 
Socialization 
Contemporary Issues in Workplace Relationships 
Diversity in Organizations 
Balancing Work and Family Relationships 
The Impact of Technology on Work Relationships 
Summary 
Discussion Questions 
Self Assessment 
Key Terms and Definitions 
References 

Chapter 15 Health Communication: Using Effective Communication to Manage Stressful Interactions 
Objectives 
Scenario: Sound Familiar? 
Overview 
Overview of Stress, Stressors, and Signs of Stress 
Stress and Coping 
Social Support 
Communication Between Physicians and Patients 
Problems with Physician Communication 
Patient Communication 
Potential Responses to Ineffective Provider-Patient Interactions 
Improving Health Care Provider-Patient Communication 
Patient Communication 
Health Care Provider Communication 
Death and Dying Communication 
Reasons for Anxiety when Discussing Death and Dying 
Responses to Death and Dying 
Suggestions for Improving Communication Related to Death and Dying 
Effective and Ineffective Death and Dying Communication 
Summary 
Discussion Questions 
Self Assessments 
Key Terms and Definitions 
References 

Index

Melissa B Wanzer

Melissa Bekelja Wanzer (Ed.D., West Virginia University, 1995) is Professor in the Communication Studies Department at Canisius College where she teaches graduate seminars in health communication, interpersonal communication and persuasion, and undergraduate courses in health communication, family communication, interpersonal communication, gender, and humor. Dr. Wanzer’s research appears in Communication Education, Communication Teacher, Communication Studies, Communication Quarterly, Health Communication, Journal of Health Communication, Qualitative Research Reports, and Communication Research Reports. Dr. Wanzer, along with students enrolled in a Health Campaigns class, partnered with Roswell Park Cancer Institute to design and implement a comprehensive testicular cancer campaign at Canisius College. In April 2009 Dr. Wanzer received the Donald Ecroyd and Carolyn Drummond Ecroyd teaching award from the Eastern Communication Association and was recognized as a Teaching Fellow from the same association. In 2012 Dr. Wanzer received the Kenneth L. Koessler Distinguished Faculty Award from Canisius College.

Kristen C Eichhorn

Kristen Campbell Eichhorn, Ph.D., is Professor of Communication Studies in the School of Communication, Media, and the Arts at the State University of New York at Oswego. Kristen received a B.A. degree in Communication Studies and Spanish from Canisius College in Buffalo (’99), M.A. in Communication Research from West Virginia University (’00), and Ph.D. in Communication Research at the University of Miami (’03). More recently, she was a 2013 participant in the American Council on Education’s Regional Women’s Leadership forum and a member of the 2016-2017 class of American Council on Education Fellows Program. Kristen’s primary area of research is interpersonal communication within organizational, instructional, and health settings. Her research has been published in a variety of journals, including the Journal of Computer-Mediated Communication, American Journal of Health Studies, Human Communication, College Student Journal, Communication Research Reports, International Journal of Leadership Studies, and Public Relations Review. In the classroom, Kristen teaches courses in interpersonal communication, research methods, and communication theory. She has presented and published with over a dozen of her former students and has advised over 30 independent studies and master’s theses. Kristen has been an active member of the National Communication Association (NCA) and the Eastern Communication Association (ECA) for over 15 years.

Candice Thomas-Maddox

Candice Thomas-Maddox, Ed.D. (West Virginia University) is Professor of Communication Studies at Ohio University Lancaster. She has taught the Intro to Human Communication class for the past 16 years, in addition to teaching classes at the undergraduate and graduate levels in organizational, interpersonal, intercultural, and family communication. Candice has received a variety of teaching awards including the ECA Ecroyd Teaching Award, ECA Teaching Fellows honor, OUL Professor of the Year, and Ohio University’s RHE Outstanding Professor Award. She served as President for the Eastern Communication Association in 2010 and for the Ohio Communication Association from 2006-2008, and she also served as Executive Director for both organizations. Previous co-authored textbooks that Candice has published with Kendall Hunt include Interpersonal Communication: Building Rewarding Relationships and Family Communication: Relationship Foundations. She is also the co-author of Quantitative Research Methods for Communication: A Hands-On Approach.

Being able to inform, persuade, influence, query, and establish relationships are all fundamental aspects of effective communication. Collaboratively written by the team of academicians and communication experts Kristen Campbell Eichhorn (State University of New York-Oswego), Candice Thomas-Maddox (Ohio University-Lancaster), and Melissa Bekelja Wanzer (Canisius College), as the title suggests, "Interpersonal Communication: Building Rewarding Relationships" is a basic and general introduction to the art and science of interpersonal communication in a diversity of forms and formats as a means of creating effective, successful, and enduring relationships. Organized into three main sections, "The Basics of Interpersonal Communication" begins with a historical overview of the subject, the development of 'self' and of individual difference, verbal and nonverbal communication, perception and listening as communication components. "Dynamics of Interpersonal Relationships" addresses initiating and sustaining relationships, the 'dark side' of relationships, and the termination of relationships. "IPC in Various Communication Contexts" covers intercultural, familial, organizational, and health communications. Of special note is the chapter focusing on "From Face-to-Face to Cyberspace." A work of impressive yet readily accessible scholarship, Interpersonal Communication is highly recommended for academic and community library reference collections, college level courses in communication, and to non-specialist general readers with an interest in interpersonal communication as a means of establishing and maintaining personal relationships in our increasingly depersonalized society.
James A. Cox
The Midwest Book Review

Interpersonal Communication is very readable. It is well adapted to the style and language of today’s college student population.
Bryan Barrows, North Harris College

Interpersonal Communication includes good examples and illustrations integrated into each chapter. Nice conversational discussion makes it easier for students to read through each chapter.”
David Moss, Mt. San Jacinto College

The writing style and organization of the material in Interpersonal Communication was great. Also, the inclusion of multiple types of relational experience (gay, biracial, multicultural) is important.”
Jennifer Adams, DePauw University

"Interpersonal Communication is easy to read. Great introductory text. Students would welcome the concise coverage of topics."
Gary Kuhn, Chemeketa Community College

Clarity, readability, and content choices are the biggest strengths of Interpersonal Communication. The chapter topics are what would influence my adoption of this text.
Jennifer Knapp, Lycoming College

Related ISBN's: 9781465284631, 9781524911355

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