Introduction to the Hospitality Industry
Edition: 2
Copyright: 2024
Pages: 179
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Las Vegas, Nevada is the spirit of innovation and vision that continues to redefine the Hospitality Industry domestically and internationally. A fledgling hospitality Mecca, that evolved from a homogenous marketplace for exclusively white adults during the early Vintage years of Las Vegas, to a contemporary heterogeneous market, embracing domestic and international families. The origin of the hospitality industry together with the first legal gaming component operated throughout 30’s, 40’s 50’s and 60’s, with very little change in the workplace and marketplace to being the world’s preeminent leader, acclaiming a diverse marketplace, served by a diverse workplace.
Las Vegas, Nevada an authentic American pioneer city that evolved and flourished despite the micro and macro changes (encompassing societal and legal changes) that challenged the city founders and the concentration of creative hospitality industry owners, determined to create a hospitality experience and service that would render Las Vegas the number one hospitality venue the world has ever known. Las Vegas presents world class 5 star dining, great sound and visual entertainment, and a tradition of pleasing the guest through ambience and service. This text will share the uninhibited creative hospitality experience and how owners and managers lead the industry with the enthusiasm and pride of an entertainer wanting a curtain call for every single performance.
CHAPTER 1: THE ORIGIN AND EVOLUTION OF THE HOSPITALITY INDUSTRY
CHAPTER 2: HOW TO MANAGE AND LEAD THE MULTICULTURAL WORKPLACE
CHAPTER 3: THE DIFFERENT HOSPITALITY SUPERSTRUCTURES
CHAPTER 4: RECRUITING AND HIRING HOSPITALITY EMPLOYEES
CHAPTER 5: HOSPITALITY MARKETING _DOMESTIC AND INTERNATIONAL CUSTOMERS
CHAPTER 6: COMPARE AND CONTRAST: HOTEL OPERATIONS VS. HOTEL
AND CASINO OPERATIONS
CHAPTER 7: HOTEL SECURITY VS. CASINO SECURITY
CHAPTER 8 RESTAURANT MANAGEMENT _BUFFETS AND COFFEE SHOP DINING
TO FINE DINING
CHAPTER 9: THE IMPACT OF SPECIAL EVENTS, CONVENTIONS, AND ENTERTAINMENT
INTERFACING WITH THE HOSPITALITY AND CASINO INDUSTRY
CHAPTER 10: MICRO_ AND MACRO_ CHANGES IN THE BUSINESS ENVIRONMENT
AND THE EFFECT ON MANAGEMENT DECISIONS
CHAPTER 11: IDENTIFYING A CAREER PATH IN THE HOSPITALITY AND CASINO INDUSTRY
GLOSSARY
INDEX
Dr. Wright is a Las Vegas native. He attended Western High School and graduated from The University of Nevada Las Vegas (UNLV) with a BS in Hotel Administration, a Masters in Post-Secondary Education, and a Doctorate in Curriculum and Instruction. Dr. Wright also played basketball as a power forward with the UNLV Runnin’ Rebels.
He has held the position of Adjunct Instructor in the Hotel Administration Department (UNLV), Associate Vice President and Dean of the Hospitality Institute, College of Southern Nevada (CSN), Hospitality Specialist for Workforce and Economic Development (CSN), Chair of the Hospitality Management Program (CSN), and is currently the Director of the Hospitality Management Program at CSN.
Dr. Wright has an extensive Gaming background as a Dealer, Floor Supervisor, and Surveillance Director for multiple casinos on the Las Vegas Strip and Downtown Las Vegas. Dr. Wright has done it all, from front of the house to back of the house operations.
He consults domestically and internationally as a Hospitality and Gaming expert and has been recruited by The City of Detroit for their impending gaming industry, training over 500 policemen for their initial Gaming Unit. He was recruited by President Bobby Baldwin, to train 150 dealers for the impending launch of Steve Wynn’s Bellagio Hotel. He worked with Cesar’s Palace’s Far East marketing department in an innovative marketing effort to position its brand in Singapore, Taiwan, Hong Kong, and Korea. Dr. Wright was recruited by The Kang Won Land project to launch the first domestic casino in South Korea. Dr. Wright has trained and help launch several Native American Tribes in the United states and Aboriginal Tribes in Canada and has been called upon by the U.S. Federal Government to testify in court as a Gaming Expert.
Professor Wright is an international lecturer who has spoken at eight universities in South Korea and Beijing University in The Republic of China on the subject of Hospitality and Gaming.
He was the majority shareholder, Chairman, and CEO of Shetakis Wholesalers, the third largest food wholesaler in the State of Nevada, servicing major strip hotels and the local school district. He is a current franchise owner of Carl’s Jr. Restaurant inside of Las Vegas’ McCarran International Airport.
Dr. Wright is married with 3 children and 4 grandchildren. He is active in the Las Vegas community where he formerly served as Chairman and currently serves on the Executive Board of the Better Business Bureau of Southern Nevada. He has been commissioned several times by three former governors to be appointed to the Board of the Governors Commission on Adult and Juvenile Corrections. Dr. Wright and his wife, Sherrie (a retired hospitality executive) launched a post-secondary private school certified by the State of Nevada to train incarcerated adults and juveniles. These students obtained a National ServSafe certificate and state certification for the occupation of Line Cook. Dr. and Mrs. Wright were able to transition their clients’ status from ‘Wards of the State’ to Nevada Taxpayers, reducing recidivism and taxpayer dollars being allocated to warehousing individuals.
Las Vegas, Nevada is the spirit of innovation and vision that continues to redefine the Hospitality Industry domestically and internationally. A fledgling hospitality Mecca, that evolved from a homogenous marketplace for exclusively white adults during the early Vintage years of Las Vegas, to a contemporary heterogeneous market, embracing domestic and international families. The origin of the hospitality industry together with the first legal gaming component operated throughout 30’s, 40’s 50’s and 60’s, with very little change in the workplace and marketplace to being the world’s preeminent leader, acclaiming a diverse marketplace, served by a diverse workplace.
Las Vegas, Nevada an authentic American pioneer city that evolved and flourished despite the micro and macro changes (encompassing societal and legal changes) that challenged the city founders and the concentration of creative hospitality industry owners, determined to create a hospitality experience and service that would render Las Vegas the number one hospitality venue the world has ever known. Las Vegas presents world class 5 star dining, great sound and visual entertainment, and a tradition of pleasing the guest through ambience and service. This text will share the uninhibited creative hospitality experience and how owners and managers lead the industry with the enthusiasm and pride of an entertainer wanting a curtain call for every single performance.
CHAPTER 1: THE ORIGIN AND EVOLUTION OF THE HOSPITALITY INDUSTRY
CHAPTER 2: HOW TO MANAGE AND LEAD THE MULTICULTURAL WORKPLACE
CHAPTER 3: THE DIFFERENT HOSPITALITY SUPERSTRUCTURES
CHAPTER 4: RECRUITING AND HIRING HOSPITALITY EMPLOYEES
CHAPTER 5: HOSPITALITY MARKETING _DOMESTIC AND INTERNATIONAL CUSTOMERS
CHAPTER 6: COMPARE AND CONTRAST: HOTEL OPERATIONS VS. HOTEL
AND CASINO OPERATIONS
CHAPTER 7: HOTEL SECURITY VS. CASINO SECURITY
CHAPTER 8 RESTAURANT MANAGEMENT _BUFFETS AND COFFEE SHOP DINING
TO FINE DINING
CHAPTER 9: THE IMPACT OF SPECIAL EVENTS, CONVENTIONS, AND ENTERTAINMENT
INTERFACING WITH THE HOSPITALITY AND CASINO INDUSTRY
CHAPTER 10: MICRO_ AND MACRO_ CHANGES IN THE BUSINESS ENVIRONMENT
AND THE EFFECT ON MANAGEMENT DECISIONS
CHAPTER 11: IDENTIFYING A CAREER PATH IN THE HOSPITALITY AND CASINO INDUSTRY
GLOSSARY
INDEX
Dr. Wright is a Las Vegas native. He attended Western High School and graduated from The University of Nevada Las Vegas (UNLV) with a BS in Hotel Administration, a Masters in Post-Secondary Education, and a Doctorate in Curriculum and Instruction. Dr. Wright also played basketball as a power forward with the UNLV Runnin’ Rebels.
He has held the position of Adjunct Instructor in the Hotel Administration Department (UNLV), Associate Vice President and Dean of the Hospitality Institute, College of Southern Nevada (CSN), Hospitality Specialist for Workforce and Economic Development (CSN), Chair of the Hospitality Management Program (CSN), and is currently the Director of the Hospitality Management Program at CSN.
Dr. Wright has an extensive Gaming background as a Dealer, Floor Supervisor, and Surveillance Director for multiple casinos on the Las Vegas Strip and Downtown Las Vegas. Dr. Wright has done it all, from front of the house to back of the house operations.
He consults domestically and internationally as a Hospitality and Gaming expert and has been recruited by The City of Detroit for their impending gaming industry, training over 500 policemen for their initial Gaming Unit. He was recruited by President Bobby Baldwin, to train 150 dealers for the impending launch of Steve Wynn’s Bellagio Hotel. He worked with Cesar’s Palace’s Far East marketing department in an innovative marketing effort to position its brand in Singapore, Taiwan, Hong Kong, and Korea. Dr. Wright was recruited by The Kang Won Land project to launch the first domestic casino in South Korea. Dr. Wright has trained and help launch several Native American Tribes in the United states and Aboriginal Tribes in Canada and has been called upon by the U.S. Federal Government to testify in court as a Gaming Expert.
Professor Wright is an international lecturer who has spoken at eight universities in South Korea and Beijing University in The Republic of China on the subject of Hospitality and Gaming.
He was the majority shareholder, Chairman, and CEO of Shetakis Wholesalers, the third largest food wholesaler in the State of Nevada, servicing major strip hotels and the local school district. He is a current franchise owner of Carl’s Jr. Restaurant inside of Las Vegas’ McCarran International Airport.
Dr. Wright is married with 3 children and 4 grandchildren. He is active in the Las Vegas community where he formerly served as Chairman and currently serves on the Executive Board of the Better Business Bureau of Southern Nevada. He has been commissioned several times by three former governors to be appointed to the Board of the Governors Commission on Adult and Juvenile Corrections. Dr. Wright and his wife, Sherrie (a retired hospitality executive) launched a post-secondary private school certified by the State of Nevada to train incarcerated adults and juveniles. These students obtained a National ServSafe certificate and state certification for the occupation of Line Cook. Dr. and Mrs. Wright were able to transition their clients’ status from ‘Wards of the State’ to Nevada Taxpayers, reducing recidivism and taxpayer dollars being allocated to warehousing individuals.