Introduction to Operations Management
Author(s): Terry Klinker
Introduction to Operations Management provides students with an understanding as to how effective operations and supply chain management contributes to the competitiveness and survival of an organization. Students will be introduced to concepts, principles, and techniques that can be leveraged to analyze, control, and improve critical processes responsible for efficiently making and delivering goods and services without losing sight of the goal of RIGHT6.
These critical processes reside in both manufacturing and service organizations; these critical processes are evident in for-profit and non-profit organizations. Students will be exposed to key operational and supply chain challenges with strategic and tactical implications, and various conceptual aids and quantitative techniques to meet these challenges. While quantitative techniques are discussed, the focus is on using these techniques to help make informed decisions to overcome operational and supply chain challenges. The course explicitly recognizes that the operations (& supply chain) function is embedded within an organization that is, itself, embedded within supply chains and, therefore, adopts a "systems" perspective in presenting relevant issues, problems, and decision tools.
Part 1: Using Operations to Create Value
Chapter 1: Operations Strategy
Chapter 2: Operations Management in Service Industry
Chapter 3: Facility Layout and Capacity Planning
Part 2: Operational Planning
Chapter 4: Process Design
Chapter 5: Inventory Management
Chapter 6: Supply Chain Management
Part 3: Quality Systems
Chapter 7: Quality Control
Part 4: Lean Systems
Chapter 8: Lean Systems