Listening Across Lives
Edition: 1
Copyright: 2017
Pages: 242
Edition: 1
Copyright: 2017
Pages: 242
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Listening Skills Contribute to Successful Careers and Relationships
Written by a myriad of experts, including contributors to the International Journal of Listening and other academic journals, Listening Across Lives features a unique contextual approach to the study of listening. Each of Listening Across Lives’ ten chapters examine listening through a specific context – many of which have never been addressed before.
Listening Across Lives by Molly M. Stoltz, Karen P. Sodowsky, and Carl M. Cates:
- Promotes Comprehension! Chapter Introductions, Objectives, Key Terms, Summaries, Discussion Questions, and Activities help readers focus on important concepts.
- Analyzes listening skills in leadership, spiritual/religious, relational, organizational, education, health communication, and other contexts.
- Features a chapter dedicated to Listening Across Technologies. The chapter introduces students to the role of technology within the listening process, examines how listening spaces are created within various technological contexts, and discusses the negative & positive attributes.
Preface
About the Authors
Chapter 1 – Contextualizing Listening
Introduction
Chapter Objectives
Key Terms
Listening Competency
From Competency to Context
Contexts for Listening
Intrapersonal Context
Interpersonal Context
Public Context
Mediated Context
Intercultural
Organizational
Educational
Family
Summary
Discussion Questions
Student Activities
References
Chapter 2 – Why Some People Won’t Can’t Listen: An Introduction to Listening Disorders and Barriers to Effective Listening
Introduction
Chapter Objectives
Key Terms
What is Listening?
Listening Begins with Hearing
And Hearing Begins with Sounds
Hearing and Understanding Voices
Hearing Loss
What is Hearing Loss?
The Ranks of Those with Hearing Loss Are Growing
Types and Causes of Hearing Loss
Noise-Induced Hearing Loss
Hearing Loss: A Slow and Dangerous Progression
Hearing Loss and Listening
Auditory Closure
Beyond Hearing Loss: Listening Disorders
Localization and Selective Attention
Cognitive/Neurologic Disorders
Psychological Barriers/Disorders
The High Cost of Ineffective Listening
Summary
Activities
Discussion Questions
References
Chapter 3 – Listening In(T)o Close Relationships
Introduction
Chapter Objectives
Key Terms
Listening TO Close Relationships
A Useful Analogy
Listening as a Relationally Oriented Phenomenon
Listening IN Close Relationships
Listeners as Addressees in Face-to-Face Dialogue
The Importance of Coherent Narratives
Validating Emotions
Listening INTO Relationships
Summary
Discussion Questions
Student Activities
References
Chapter 4 – Listening across Cultural Diversity
Introduction
Chapter Objectives
Key Terms
Listening and Culture
What Makes a Culture?
What Is Listening and Which (Culture-Specific) Factors Have an Impact on Listening?
Cross-Cultural Research on Listening
Listening as Overt Behavior across Cultures
Listening as a Mental Process across Cultures
Training Cross-Cultural Listening Skills
Exposure
Training
Directions for Future Research
Summary
Discussion Questions
Student Activities
References
Chapter 5 – Listening Across Spiritual and Religious Diversity
Introduction
Chapter Objectives
Key Terms
Listening as Global Citizens
Understanding Spiritual and Religious Diversity
Listening as a Sacred Art
Listening as a Spiritual Practice
Cultivating Silence: Contemplative Listening
Slowing Down to Reflect: Reflective Listening
Becoming Present: Heart Listening
Some Daily Practices to Enhance your Listening as a Global Citizen
Summary
Questions for Dialogue
Student Activities
Appendix I
Dialogue Guidelines and Principles
Appendix II
Circle Principles
Appendix III
Ten Tips for Powerful Listening
Daily Practices
References
Chapter 6 – Listening in Leadership
Introduction
Chapter Objectives
Key Terms
Universal Listening Facts
Listening Defined
Universal Leadership Facts
Leadership Defined
Leaders Meet Adaptive Challenges
The Servant-Leader: A Leadership Philosophy that Nurtures Listening
Six Listening Leadership Strategies
The Listening Organization
Summary
Discussion Questions
References
Chapter 7 – Listening in the Organizational Context
Introduction
Chapter Objectives
Key Terms
Approaches to Listening in Organizations
Professional Civility as an Approach to Listening
The Listening Environment: Making Meanings Together
Organizational Socialization: Listening to the Organization
Working with Supervisors: Listening to Leadership
Managing Peer Relationships: Listening Constructively to and with Others
Listening to Peers as Professional Civility: Recommended Practices
Summary
Discussion Questions
Student Activities
References
Chapter 8 – Listening Across Technologies
Introduction
Chapter Objectives
Key Terms
How Does Technology Affect Listening?
Technological Listening: An Introduction
Technology as context
Technology as a shared context
A New Definition of Listening
Technology as Context: Social Media
Technology as Context: Cellphones and Apps
Technology as a Shared Context: Relationships
Technology as a Shared Context: The Classroom
Technology as a Shared Space: The Workplace
Summary
Discussion Questions
Student Activities
References
Chapter 9 – Listening in Interpersonal Health Communication
Introduction
Chapter Objectives
Key Terms
Listening Skills for Patients and Healthcare Providers
The Importance of Listening in Health Communication
Healthcare Providers
Critical Listening
Therapeutic Listening
Patients and Clients
Comprehensive Listening
Critical Listening
Summary
Discussion Questions
Student Activities
References
Chapter 10 – Listening in Education
Introduction
Chapter Objectives
Key Terms
Introduction
Listening Basics
What is the Difference between Hearing and Listening?
How does Listening Fit into the Context of Communication?
The Importance of Listening in Education
What’s the Difference between a Skill and a Strategy?
Listening Skills and Strategies for Teachers and Professors
Listening Skills and Strategies for Students
Before the Class
During the Class
After the Class
Summary
Discussion Questions
Student Activities
References
Glossary
Index
Molly Stoltz is currently teaching communication courses at Frostburg State University in Frostburg, MD. One of the highlights of her previous position at Valdosta State University in Valdosta, GA, was teaching a stand-alone listening course. Her interest in the field of listening began when she decided to write a dissertation in which she developed her own model of listening. She has a particular interest in listening in the spiritual and religious context. She has been a member of the International Listening Association since 2009 and been published in the International Journal of Listening.
Karen Sodowsky is an Associate Professor of Communication at Valdosta State University in Georgia. She teaches a variety of undergraduate and graduate courses in the area of interpersonal, intercultural, and health communication. Her appreciation for listening developed in the fifteen years she spent working as a medical social worker in home care and hospice. During this time she came to appreciate the importance of listening to patients and family members and saw the problems that occurred when listening skills are not present in health care interactions.
Carl M. Cates is Dean of Liberal Arts and a professor of Communication Studies at Arkansas State University in Jonesboro, Arkansas. Previously he served across 23 years as faculty member and department head of Communication Arts, then as associate dean of the College of the Arts at Valdosta State University in Valdosta, Georgia. He is the former Executive Director of Southern States Communication Association. He has taught courses in listening, interviewing, organizational communication and qualitative research methods.
Listening Skills Contribute to Successful Careers and Relationships
Written by a myriad of experts, including contributors to the International Journal of Listening and other academic journals, Listening Across Lives features a unique contextual approach to the study of listening. Each of Listening Across Lives’ ten chapters examine listening through a specific context – many of which have never been addressed before.
Listening Across Lives by Molly M. Stoltz, Karen P. Sodowsky, and Carl M. Cates:
- Promotes Comprehension! Chapter Introductions, Objectives, Key Terms, Summaries, Discussion Questions, and Activities help readers focus on important concepts.
- Analyzes listening skills in leadership, spiritual/religious, relational, organizational, education, health communication, and other contexts.
- Features a chapter dedicated to Listening Across Technologies. The chapter introduces students to the role of technology within the listening process, examines how listening spaces are created within various technological contexts, and discusses the negative & positive attributes.
Preface
About the Authors
Chapter 1 – Contextualizing Listening
Introduction
Chapter Objectives
Key Terms
Listening Competency
From Competency to Context
Contexts for Listening
Intrapersonal Context
Interpersonal Context
Public Context
Mediated Context
Intercultural
Organizational
Educational
Family
Summary
Discussion Questions
Student Activities
References
Chapter 2 – Why Some People Won’t Can’t Listen: An Introduction to Listening Disorders and Barriers to Effective Listening
Introduction
Chapter Objectives
Key Terms
What is Listening?
Listening Begins with Hearing
And Hearing Begins with Sounds
Hearing and Understanding Voices
Hearing Loss
What is Hearing Loss?
The Ranks of Those with Hearing Loss Are Growing
Types and Causes of Hearing Loss
Noise-Induced Hearing Loss
Hearing Loss: A Slow and Dangerous Progression
Hearing Loss and Listening
Auditory Closure
Beyond Hearing Loss: Listening Disorders
Localization and Selective Attention
Cognitive/Neurologic Disorders
Psychological Barriers/Disorders
The High Cost of Ineffective Listening
Summary
Activities
Discussion Questions
References
Chapter 3 – Listening In(T)o Close Relationships
Introduction
Chapter Objectives
Key Terms
Listening TO Close Relationships
A Useful Analogy
Listening as a Relationally Oriented Phenomenon
Listening IN Close Relationships
Listeners as Addressees in Face-to-Face Dialogue
The Importance of Coherent Narratives
Validating Emotions
Listening INTO Relationships
Summary
Discussion Questions
Student Activities
References
Chapter 4 – Listening across Cultural Diversity
Introduction
Chapter Objectives
Key Terms
Listening and Culture
What Makes a Culture?
What Is Listening and Which (Culture-Specific) Factors Have an Impact on Listening?
Cross-Cultural Research on Listening
Listening as Overt Behavior across Cultures
Listening as a Mental Process across Cultures
Training Cross-Cultural Listening Skills
Exposure
Training
Directions for Future Research
Summary
Discussion Questions
Student Activities
References
Chapter 5 – Listening Across Spiritual and Religious Diversity
Introduction
Chapter Objectives
Key Terms
Listening as Global Citizens
Understanding Spiritual and Religious Diversity
Listening as a Sacred Art
Listening as a Spiritual Practice
Cultivating Silence: Contemplative Listening
Slowing Down to Reflect: Reflective Listening
Becoming Present: Heart Listening
Some Daily Practices to Enhance your Listening as a Global Citizen
Summary
Questions for Dialogue
Student Activities
Appendix I
Dialogue Guidelines and Principles
Appendix II
Circle Principles
Appendix III
Ten Tips for Powerful Listening
Daily Practices
References
Chapter 6 – Listening in Leadership
Introduction
Chapter Objectives
Key Terms
Universal Listening Facts
Listening Defined
Universal Leadership Facts
Leadership Defined
Leaders Meet Adaptive Challenges
The Servant-Leader: A Leadership Philosophy that Nurtures Listening
Six Listening Leadership Strategies
The Listening Organization
Summary
Discussion Questions
References
Chapter 7 – Listening in the Organizational Context
Introduction
Chapter Objectives
Key Terms
Approaches to Listening in Organizations
Professional Civility as an Approach to Listening
The Listening Environment: Making Meanings Together
Organizational Socialization: Listening to the Organization
Working with Supervisors: Listening to Leadership
Managing Peer Relationships: Listening Constructively to and with Others
Listening to Peers as Professional Civility: Recommended Practices
Summary
Discussion Questions
Student Activities
References
Chapter 8 – Listening Across Technologies
Introduction
Chapter Objectives
Key Terms
How Does Technology Affect Listening?
Technological Listening: An Introduction
Technology as context
Technology as a shared context
A New Definition of Listening
Technology as Context: Social Media
Technology as Context: Cellphones and Apps
Technology as a Shared Context: Relationships
Technology as a Shared Context: The Classroom
Technology as a Shared Space: The Workplace
Summary
Discussion Questions
Student Activities
References
Chapter 9 – Listening in Interpersonal Health Communication
Introduction
Chapter Objectives
Key Terms
Listening Skills for Patients and Healthcare Providers
The Importance of Listening in Health Communication
Healthcare Providers
Critical Listening
Therapeutic Listening
Patients and Clients
Comprehensive Listening
Critical Listening
Summary
Discussion Questions
Student Activities
References
Chapter 10 – Listening in Education
Introduction
Chapter Objectives
Key Terms
Introduction
Listening Basics
What is the Difference between Hearing and Listening?
How does Listening Fit into the Context of Communication?
The Importance of Listening in Education
What’s the Difference between a Skill and a Strategy?
Listening Skills and Strategies for Teachers and Professors
Listening Skills and Strategies for Students
Before the Class
During the Class
After the Class
Summary
Discussion Questions
Student Activities
References
Glossary
Index
Molly Stoltz is currently teaching communication courses at Frostburg State University in Frostburg, MD. One of the highlights of her previous position at Valdosta State University in Valdosta, GA, was teaching a stand-alone listening course. Her interest in the field of listening began when she decided to write a dissertation in which she developed her own model of listening. She has a particular interest in listening in the spiritual and religious context. She has been a member of the International Listening Association since 2009 and been published in the International Journal of Listening.
Karen Sodowsky is an Associate Professor of Communication at Valdosta State University in Georgia. She teaches a variety of undergraduate and graduate courses in the area of interpersonal, intercultural, and health communication. Her appreciation for listening developed in the fifteen years she spent working as a medical social worker in home care and hospice. During this time she came to appreciate the importance of listening to patients and family members and saw the problems that occurred when listening skills are not present in health care interactions.
Carl M. Cates is Dean of Liberal Arts and a professor of Communication Studies at Arkansas State University in Jonesboro, Arkansas. Previously he served across 23 years as faculty member and department head of Communication Arts, then as associate dean of the College of the Arts at Valdosta State University in Valdosta, Georgia. He is the former Executive Director of Southern States Communication Association. He has taught courses in listening, interviewing, organizational communication and qualitative research methods.