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Management: The COVID Effect

Author(s): David H.J. Delcorde, Cindi Delcorde

Edition: 1

Copyright: 2021

Pages: 108

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For years business schools have produced graduates competent in management theory and its several areas of specialization.  Understanding business, government, and civil society and how these segments operate and interact in the context of business and management are also covered in business curricula.  Emphasis is placed on understanding the critical areas of ethics, sustainability, cultural differences, and globalization. 

As dynamic as the management environment might have been over the years, the COVID-19 pandemic has redefined any number of paradigms, and many of these changes are sufficiently long term as to be perceived as ‘permanent’.  There is a need for students and instructors to consider, reflect, analyze, and debate what this pandemic has done to management

This is the purpose of Management: The COVID Effect.  Whether instructing in a traditional sense or, more likely in an on-line paradigm, this book provides the basis from which teams can debate the new issues that are confronting business – the generator of our economy – issues for which there are growing multiple stakeholder interests and no straightforward answers.

This companion reader is intended for use in concert with any management textbook.

Each case study or scenario could be used as supportive material in concert with a traditional text, or individually as discussion group material, group assignments, term assignments, or examination material.

Part I considers how the COVID-19 global pandemic changes each of the basic functions of management - planning, organizing, leading, and controlling; and four areas of specialization including: forms of business ownership, accounting and finance, human resources and organizational behavior, and marketing.

Each case study focuses on one of the above concepts with the view to provoke thought and discussion around how the COVID-19 pandemic has changed how managers must adjust to their new environments and new challenges.  The material is intended to cause students to think about what has been changed by COVID-19, and what are the implications of that change. 

Part II explores the broader aspects of management concepts that transverse the three sectors – public, private, and civil society: including the interaction of business and government, stakeholders, globalization, and ethics and sustainability.

These case studies are more complex in that the subject matter is broader and touches on topics that span the implication of technology, the role of government, collaboration and lobbying practices, privacy, the public interest, and profit generation versus the public good.  Each of these case studies is intended to provoke debate and discussion regarding what is critical to the survival of businesses and other organizations as they navigate through this pandemic.

Part III is a selection of shorter case studies that provide ‘scenarios’ representative of what is happening in our world as this pandemic plays out.  Each scenario while brief covers multiple themes. These cases are designed specifically to generate discussion on such topics as:

  • Business and personal ethics
  • Health and Safety
  • Regulation and enforcement, and responsibility and accountability
  • Business or organizational modeling and structural change
  • Downsizing or ‘rightsizing’
  • Recruitment and hiring practices
  • Privacy and technology
  • Performance management
  • Risk management and strategic planning
  • Market shift & supply chain
  • Organization culture
  • Customer service
  • Labor shortages & service delivery
  • Volunteerism, and social media
  • Landlord/tenancy relations
  • Employer/employee relations.

About the Authors

Introduction

The 1918 Influenza Pandemic
Economic Impact
What is Different Today?
Possible Implications of the COVID-19
Implications for Managers

PART I – FUNCTIONS OF MANAGEMENT & AREAS OF SPECIALIZATION
Planning and Strategy
Merrickville’s Treasure Chest

Organizing
The Confederation Coffee Company

Leading
Remphaze Manufacturing Company of Cleveland

Controlling
America’s Hardware Emporium (AHE)

Entrepreneurship and Forms of Business Ownership
The Whartin’s: A Business Family

Accounting and Finance
Copperfield Farm

Human Resources & Organizational Behaviour
Oxford and Meads Parcel Service (OMPS)

Marketing
The California Executive Management Institute (CEMI)

PART TWO – TRANSVERSING THEMES
Business, Government and Civil Society
IDK Technologies

Stakeholders
Scott’s Craft Brewery

Globalization & Multiculturalism
The Fritz Shoe Company Inc. (FSCI)

Ethics and Sustainability
Westgate Pharmaceuticals

PART III – TEAM-BASED DISCUSSION SCENARIOS
INTRODUCTION

SCENARIO 1 – BARTHOLOMEW’S SPORTS BAR AND GRILL

SCENARIO 2 – CRAMPTON INSURANCE COMPANY

SCENARIO 3 – PENTLOM ENGINEERING COMPANY

SCENARIO 4 – MICHAEL’S FOOD MART

SCENARIO 5 – THE MUNICIPALITY OF BROMSHYRE

SCENARIO 6 – THE UNIVERSITY OF SOUTH SHORE

SCENARIO 7 – COSTELLO’S ROOFING

SCENARIO 8 – CONCERN FOR FELINES

SCENARIO 9 – THE BOULDER BUILDING

SCENARIO 10 – THE OLDE VILLAGE CHURCHE

David H.J. Delcorde

Dr. David H.J. Delcorde is the Director of Undergraduate Programs at the Telfer School of Management, University of Ottawa, Ottawa, Canada, where he has taught courses in business and management since 2002. He has also enjoyed a rewarding career in the Canadian federal public service spanning over thirty years and retiring as a member of the executive cadre. And is now a farmer ☺

Dr. Delcorde completed his undergraduate degree in business administration at the University of Ottawa; a Master of Business Administration from Heriot-Watt University, Edinburgh, Scotland; a Master of Arts in International Business Management from the University of Westminster in London, England; and, a Doctorate in Philosophy from London South Bank University, London, England. He is a member of the Chartered College of Teaching, London, England.

Dr. Delcorde is the author of the textbook, “Canadian Business and Society,” also published by Kendall Hunt.

Cindi Delcorde

Cindi J. Delcorde earned her Master of Business Administration from the Edinburgh Business School at Heriot-Watt University.  She has taught business and management courses at the College level and served as a Federal public servant and analyst with the Canadian government in a variety of posts from 1999. 

Mrs. Delcorde retired in 2018 and manages the day to day tasks of caring for the horses, dogs, and cats on the farm. ☺

Related ISBN's: 9781792449987, 9781792458491

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