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Navigating the Storm: Best Practices for Conflict Management, Communicating with Difficult People, Problem Solving, and Decision Making

Navigating the Storm: Best Practices for Conflict Management, Communicating with Difficult People, Problem Solving, and Decision Making

Author(s): Penny Joyner Waddell

Edition: 1

Copyright: 2025

Pages: 40

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$15.00 USD

ISBN 9798385198801

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We look at conflict as a team breaker, but when managed the right way, it can become a team builder. Conflict is inevitable. The question is not if conflict will happen in your workplace, but when it will happen.

Managing conflict and working with difficult people are not favorite topics, but this is a discussion that needs to be brought to the leadership table. To manage unpleasant situations, enhance relationships, and build trust, it is time to address issues that can make the difference between positive and negative working environments.

Are you ready to embark on this journey?

Here is a breakdown of the path we take to Navigate the Storm and chart a course for a toxic turnaround.

  • Explore the Impact of Negative Behaviors
  • Define Conflict Management
  • Clarify De-escalation Techniques
  • Learn to Act Instead of React
  • Recognize Difficult Personalities
  • Examine Ways to Communicate with Difficult Personalities
  • Acquire Decision Making and Problem Solving Strategies
Penny Joyner Waddell

Dr. Penny Joyner Waddell is an author and corporate trainer for speech, communication, and leadership skills. A proud Georgia native, Dr. Waddell works with local, state, national, and global industries preparing them to become workforce ready.

Experience working with adult students in the classroom and being an administrator in one of our nation’s most celebrated technical colleges have provided Dr. Waddell with an excellent background in preparing others for workplace challenges. She continues to break ground creating instructional materials to reach youth and adult audiences as well as business professionals as they develop skills to achieve personal and professional goals.

Dr. Waddell has been awarded the National Communication Association’s Community College Educator of the Year, Georgia’s Presidential Award from Toastmasters International, Technical College System of Georgia’s Rick Perkins Award for Excellence in Teaching, and SkillsUSA National Educator of the Year Award for Career and Technical Colleges.

When she is not writing books and leading workshops, Penny loves spending time with her husband, Bill, their three daughters, sons-in-law, grandchildren, extended family, friends, and an excessive number of pets. Bill and Penny enjoy traveling all over the world and nurturing their small apiary farm to harvest enough local honey for family, friends, and acquaintances.

Strong workplace communication, effective leadership, and the ability to de-escalate conflict aren't just soft skills-they are success skills. They create environments where teams thrive, challenges turn into opportunities, and people bring out the best in one another.
Lauren Dodson, Vice President, Economic Development for Gwinnett Technical College

We look at conflict as a team breaker, but when managed the right way, it can become a team builder. Conflict is inevitable. The question is not if conflict will happen in your workplace, but when it will happen.

Managing conflict and working with difficult people are not favorite topics, but this is a discussion that needs to be brought to the leadership table. To manage unpleasant situations, enhance relationships, and build trust, it is time to address issues that can make the difference between positive and negative working environments.

Are you ready to embark on this journey?

Here is a breakdown of the path we take to Navigate the Storm and chart a course for a toxic turnaround.

  • Explore the Impact of Negative Behaviors
  • Define Conflict Management
  • Clarify De-escalation Techniques
  • Learn to Act Instead of React
  • Recognize Difficult Personalities
  • Examine Ways to Communicate with Difficult Personalities
  • Acquire Decision Making and Problem Solving Strategies

Penny Joyner Waddell
Penny Joyner Waddell

Dr. Penny Joyner Waddell is an author and corporate trainer for speech, communication, and leadership skills. A proud Georgia native, Dr. Waddell works with local, state, national, and global industries preparing them to become workforce ready.

Experience working with adult students in the classroom and being an administrator in one of our nation’s most celebrated technical colleges have provided Dr. Waddell with an excellent background in preparing others for workplace challenges. She continues to break ground creating instructional materials to reach youth and adult audiences as well as business professionals as they develop skills to achieve personal and professional goals.

Dr. Waddell has been awarded the National Communication Association’s Community College Educator of the Year, Georgia’s Presidential Award from Toastmasters International, Technical College System of Georgia’s Rick Perkins Award for Excellence in Teaching, and SkillsUSA National Educator of the Year Award for Career and Technical Colleges.

When she is not writing books and leading workshops, Penny loves spending time with her husband, Bill, their three daughters, sons-in-law, grandchildren, extended family, friends, and an excessive number of pets. Bill and Penny enjoy traveling all over the world and nurturing their small apiary farm to harvest enough local honey for family, friends, and acquaintances.

Strong workplace communication, effective leadership, and the ability to de-escalate conflict aren't just soft skills-they are success skills. They create environments where teams thrive, challenges turn into opportunities, and people bring out the best in one another.
Lauren Dodson, Vice President, Economic Development for Gwinnett Technical College