Organizational Behavior: A Skills Based on Approach

Lisa Cain is an Associate Professor in the Chaplin School of Hospitality and Tourism Management at Florida International University, where she teaches both undergraduate and graduate level Hospitality Management courses, including Women in Hospitality Leadership, Global Issues and Marketing Management. Her teaching has earned her an FIU’s Top Scholar in Teaching Award in 2021. Dr. Cain currently serves as the President for the Southeast, Central and South American Federation of ICHRIE and serves as an Associate Editor for both the International Journal of Consumer Studies and International Hospitality Review. She has written two Introduction to Hospitality textbooks, co-authored three textbook chapters, and published over 40 peer-reviewed articles. Her research interests fall within the broad topics of organizational behavior and marketing, with an emphasis on understanding internal and external customer experiences. Specifically, she has published in the areas of work-life balance, substance abuse among hospitality workers, gender issues, technology, and loyalty in the hospitality industry. She continues to develop research in these topics.