New Edition Now Available!
Organizational Communication: Foundations for Collaboration presents the theories of organizational communication and the practical applications of them. It examines how culture, networks, ethics, new technology, information management, individual communication skill sets, and power are relevant to organizational communication and organizational communicators.
The NEW fourth edition of Organizational Communication engages readers through:
- introductory cases at the beginning of each chapter that act as a starting point for lectures or discussions about that chapter’s content.
- Questions of Ethics vignettes that analyze an ethical consideration segment that relates to the chapter’s content.
- interviews with different practitioners who comment on aspects of organizational communication. These segments intend to complement the theories and perspectives of scholars found in the text.
- additional case studies at the conclusion of each chapter intended for group examination. These group cases help demonstrate how organizational teams function when confronted with problems that require collaboration and decision making.
- contemporary references, including references to COVID and the communication challenges for organizations during the pandemic.
PART 1 FOUNDATIONS
CHAPTER 1 Organizational Communication: An Introduction
Communication and Organizational Success
Communication Is a Nonlinear Phenomenon
Communication Can Be Intentional or Unintentional
Communication Can Be Verbal or Nonverbal
Sending a Message is Not Synonymous with Communicating
Communication Is Irreversible
Key Factors: Networks, Culture, Competencies, and Power
CHAPTER 2 Management Theory and Organizational Communication
Symbiotic Theory: What Is Symbiosis and Symbiotic Theory?
The Hawthorne Studies
Human Relations and Human Resources Theories
CHAPTER 3 Theoretical Foundations: Systems, Culture, and Power
Applying Symbiotic Theory
CHAPTER 4 Ethics and Organizational Communication
Ethical Decisions and Organizational Communication
Is Honesty Overrated?
The Normalization of Deviance
Assessing Attitudes toward Ethical Communication
Making Ethical Decisions
Professional Ethics—Codes of Conduct
PART 2 COMMUNICATION IN A COMPLEX SYSTEM
CHAPTER 5 Managing Information
Information and Organizations
Selecting Media Options
Human Needs: The Human Moment
Information Needs and Selecting Media: A Recap
CHAPTER 6 Communication Networks
What Are Communication Networks?
Types of Communication Networks
CHAPTER 7 Culture, Climate, and Organizational Communication
Climate and Culture
Culture, Communication, and Assimilation
The Seeds of Culture: Embedding and Transmitting Culture
CHAPTER 8 Meetings and Teams: Conflicts and Interventions
The Phenomenon of Meetings
Primary and Secondary Tension
Counterproductive Group Tendencies
Making Interventions Work
PART 3 GLOBALIZATION; CRISES, AND ASSESSMENT
CHAPTER 9 Intercultural Communication and the Organization
Why Study Intercultural Communication in the Organization?
What Do We Mean by Culture?
Intercultural Communication in Organizational Contexts
Barriers to Effective Intercultural Communication
Approaches to Multinational Expansion
The Hofstede Studies
CHAPTER 10 Crisis Communication
Organizations and Crisis Communication
Myths about Crisis Communication
Key Crisis Communication Terms
Image Repair Approaches
Planning for Crises
Recurring Counsel for Crisis Communicators
CHAPTER 11 Assessing Organizational Communication Quality
What Is a Communication Audit?
Audit Qualities and Components
Methods for Conducting Audits