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Organizational Communication: Foundations for Collaboration

Author(s): Alan Jay Zaremba

Edition: 4

Copyright: 2021

Pages: 324

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Organizational Communication: Foundations for Collaboration presents the theories of organizational communication and the practical applications of them. It examines how culture, networks, ethics, new technology, information management, individual communication skill sets, and power are relevant to organizational communication and organizational communicators. 

The NEW fourth edition of Organizational Communication engages readers through:

  • introductory cases at the beginning of each chapter that act as a starting point for lectures or discussions about that chapter’s content. 
  • Questions of Ethics vignettes that  analyze an ethical consideration segment that relates to the chapter’s content.
  • interviews with different practitioners who comment on aspects of organizational communication. These segments intend to complement the theories and perspectives of scholars found in the text.
  • additional case studies at the conclusion of each chapter intended for group examination.  These group cases help demonstrate how organizational teams function when confronted with problems that require collaboration and decision making.
  • contemporary references, including references to COVID and the communication challenges for organizations during the pandemic.

PART 1 FOUNDATIONS
CHAPTER 1 Organizational Communication: An Introduction

Communication and Organizational Success
Foundational Principles
Defining Terms
Communication Is a Nonlinear Phenomenon
Communication Can Be Intentional or Unintentional
Communication Can Be Verbal or Nonverbal
Sending a Message is Not Synonymous with Communicating
Communication Is Irreversible
Key Factors: Networks, Culture, Competencies, and Power
Text Features

CHAPTER 2 Management Theory and Organizational Communication
Theories
Symbiotic Theory: What Is Symbiosis and Symbiotic Theory?
Classical Theory
The Hawthorne Studies
Human Relations and Human Resources Theories

CHAPTER 3 Theoretical Foundations: Systems, Culture, and Power
Systems Theory
Learning Organizations
Cultural Theory
Critical Theory
Applying Symbiotic Theory

CHAPTER 4 Ethics and Organizational Communication
Examining Ethics
Ethical Decisions and Organizational Communication
Is Honesty Overrated?
The Normalization of Deviance
Moral Conflict
Strategic Ambiguity
Assessing Attitudes toward Ethical Communication
Making Ethical Decisions
Professional Ethics—Codes of Conduct

PART 2 COMMUNICATION IN A COMPLEX SYSTEM
CHAPTER 5 Managing Information

Information and Organizations
Selecting Media Options
Social Media
Knowledge Management
Human Needs: The Human Moment
Information Needs and Selecting Media: A Recap

CHAPTER 6 Communication Networks
What Are Communication Networks?
Types of Communication Networks
Downward Networks

CHAPTER 7 Culture, Climate, and Organizational Communication
Climate and Culture
Culture, Communication, and Assimilation
The Seeds of Culture: Embedding and Transmitting Culture

CHAPTER 8 Meetings and Teams: Conflicts and Interventions
The Phenomenon of Meetings
Primary and Secondary Tension
Counterproductive Group Tendencies
Interventions
Making Interventions Work
Team Reports

PART 3 GLOBALIZATION; CRISES, AND ASSESSMENT
CHAPTER 9 Intercultural Communication and the Organization

Why Study Intercultural Communication in the Organization?
What Do We Mean by Culture?
Intercultural Communication in Organizational Contexts
Barriers to Effective Intercultural Communication
Approaches to Multinational Expansion
The Hofstede Studies
Overcoming Barriers

CHAPTER 10 Crisis Communication
Organizations and Crisis Communication
Myths about Crisis Communication
Key Crisis Communication Terms
Theoretical Applications
Image Repair Approaches
Planning for Crises
Recurring Counsel for Crisis Communicators

CHAPTER 11 Assessing Organizational Communication Quality
What Is a Communication Audit?
Audit Qualities and Components
Methods for Conducting Audits
Reporting Results

REFERENCES

Alan Jay Zaremba

Alan Zaremba earned his Ph.D. from the University of Buffalo and his M.S. from the University of Albany.  He has been teaching at Northeastern University in the Department of Communication Studies since 1981. From 1976 until 1981 he was on the faculty at the State University of New York College at Fredonia.

Dr. Zaremba has twice earned Northeastern University’s Excellence in Teaching Award, is a recipient of the State University of New York Chancellor’s Award for Excellence in Teaching, and in 2001 was one of two alumni to receive his alma mater’s Excellence in Education Alumni Award.  He has been nominated for the Northeastern Excellence in Teaching Award on five occasions. He served for seven years as the Associate Dean for Curriculum in the University’s College of Arts, Media and Design.

Dr. Zaremba is the author of six other books including Organizational Communication, now in its third edition and Speaking Professionally: Influence, Power, and Responsibility at the Podium, in its second edition.  His 2009 publication on sports fandom—Madness of March: Bonding and Betting with the Boys in Las Vegas was described by one reviewer as “an essential read for anyone who wants to get a better window on one of the more interesting gambling and sports subcultures.”  Another book, Crisis Communication: Theory and Practice has been described as “an invaluable text.”  In August 2008, Dr. Zaremba was the keynote speaker at the Eighth Annual International Conference on Knowledge, Culture, and Change in Organisations held at Cambridge University in the UK.  

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