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Introduction
PART I PLAN AND ORGANIZE YOUR MESSAGE
Chapter One: Plan a Message Strategy
Chapter Two: Outline Your Message
Chapter Three: Plan the Content of Your Message
Chapter Four: Highlight Your Message
Chapter Five: Use a Planning Matrix to Organize Complex Documents
PART II: WRITE YOUR MESSAGE
Chapter Six: Write the First Draft
Chapter Seven: Prepare Tables, Charts, and Graphic Aids
PART III: EDIT AND REVISE
Chapter Eight: Edit for Logical Consistency and Reader Trust
Chapter Nine: Edit to Project Positive Images of Yourself and Your Company
Chapter Ten: Edit to Avoid Litigation
Chapter 11: Revise Your Memos and Those of Your Coworkers
PART IV: SPEAK WITH POWER
Chapter 12: Prepare the Presentation
Chapter 13: Deliver the Presentation
PART V: USE MODELS OF EFFECTIVELY WRITTEN DOCUMENTS
Chapter 14: Selected Model Documents
Appendices