The Practice of Authentic Coaching: Models, Skills, and Organizational Applications

ABOUT THE AUTHOR 

INTRODUCTION 
Elementary School and Middle School Careers 
College Career Stop 
First Job Out of College 
IT Consulting Career 
Insurance Sales Career 
President/Founder of Open Pivot 
Teaching at Purdue Career Stop 
How to Read This Textbook: An Experiential Approach to Coaching and Mentoring 
Before You Get Started 
The History of Coaching 
Principle 
Coaching 
Counseling 
Instructor Activities: Defining and Exploring Helping Roles 
Practice—Examine Case Study 1 or Case Study 2 
Reflection 
Score Your Results 
Extended Practice Case Study 1: What Does the Client Need? 

CHAPTER 1 Coaching from Your Story 
Principle: Define Your Coaching Story 
Using Your Story to Embrace Your Weaknesses 
Using Your Story to Break the Cycle 
Stories From Great Leaders Inform How We Will Coach 
Principle: Core Values 
Observation: Case Study 
Practice: Case Study 
Principle: Intrinsic Motivation and Meaning Is Essential 
Practice: Case Study Coaching Questions Focused on Motivation and Meaning 
Reflection: Connecting Values, Motivation, and Story 
Instructor Activities 

CHAPTER 2 Coaching Through Conflict 
Introduction to Conflict: Client Stories 
Principle: Conflict Defined 
The Second Half of the Story 
Observation: Reaction Versus Reality Tool 
Practice: Reaction Versus Reality Coaching 
Reflection: Conflict Resolution Our Part 
Application: Ways to Resolve Conflict 
Principle: Role-Play 
Observation: Sally’s Example 
Principle: Skill Practice 
Principle: Conflict Resolution Preparation 
Application: Relationship Audit Activity 
Application: Conflict Resolution Tool #1 

CHAPTER 3 Coaching Through Stress and Burnout 
Principle: Stress Versus Burnout 
Stress Coping 
Observation: Stress Coping 
Practice: Stress Coping Classroom Activity 
Reflection: Write Your Responses to Following Activity 
Application: Stress Analysis Tool 
Principle: Coaching Through Burnout 
Reflection: Case Study 
Principles: Coaching the Burned-Out Leader 

CHAPTER 4 Coaching With Presence 
Introduction 
Listening 
Tonality 
Observation: Body Language 
Image: Presence Matters 
Attachment 
Principle: Be Here, Not There 
Distraction Point 1: Phone 
Distraction Point 2: Your Mind 
Emotional Intelligence 
Practice 1: Awareness Activity 
Practice 2: Observing Facial Expressions 
Practice 3: Active Empathetic Listening Scale 
Reflection [PDF assignment] 
Application: Mindfulness Skill-Building Activity 

CHAPTER 5 Coaching Through Emotional Triangles 
Introduction 
Principle: Emotional Triangle 
Observation: Examples of Emotional Triangle 
Image 1: Emotional Triangle 
Illustration 2: The Gossip Triangle 
Illustration 3: Motivation Triangle 
Illustration 4: The Coaching Pyramid 
Practice 1: Create Your Triangles [PDF worksheet] 
Principle: Methods Coaches Can Use to Avoid the Triangle 
Method 1: Contracting Boundary-Setting Method 
Method 2 Emotional Boundaries: The Tennis Method 
Method Objectivity 
Method of Developmental Frames 
Observation: Competencies to Assist Clients in Navigating Emotional Triangles 
Practice 2: Building Your Cadre of Questions 
Reflection 1: Image-Gathering Exercise 
Reflection 2: Client Scenario 
Application: Triangles in Real Life 
Application: Boundaries in Coaching [PDF] 

CHAPTER 6 Coaching the Anxious 
Introduction 
Principle: Defining Anxiety 
Principle: Common Causes of Anxiety for Leaders 
Observation: Case Study—IT: Anxiety Coping 
Activity: Human Coach, AI Coach, and Anxiety 
Practice: Anxiety: An Overview of Assessment Data 
Principle: Anxiety Factors in Coaching 
Anxiety Factor 1: The Learning Curve 
Anxiety Factor 2: Lack of Certainty/Dealing with Change 
Image: Change Data—Center for Creative Leadership and Tony Schwartz 
Reflection: Hogan Assessment Activity 
Application: Practicing Coaching Tools to Support Leaders with Anxiety 
Tool 1: Shared Silence—Mindfulness 
Tool 2: Anxiety or Anticipation 
Tool 3: Worst-Case Scenario Planning 
Tool 4: The Anxiety Accepter 
See the Following Example 

CHAPTER 7 Coaching the Emerging Leader 
Introduction 
Principles: Coaching Builds Confidence in the Emerging Leader 
Coaches Building Self-Efficacy in Leaders 
Observation: What a Good Coach Does—Case Study 
What a Good Coach Does 
Practice: Superhero Super Beliefs 
Reflection: Belief Audit 
Application: Applying Coaching Techniques to Support the Emerging Leader 
Conclusion 

CHAPTER 8 Coaching the Stuck 
Introduction 
Career Coaching 
Career Mentoring 
Principle 1: Career Coaching to Get Unstuck 
Principle 2: Your Career Is Like a Concert 
Principle 3: A Great Career Emphasizes Interests Versus Passion 
Observation: The Careers of the Famous—Taylor Swift or Bill Gates 
Practice: The Competencies of Coach’s Working with The Stuck 
Reflection: The Exploratory Interview (Appendix Tool 6) 
Career Leader 
Application 1: Coaching Career Profile Tool 

CHAPTER 9 Coaching Through Limiting Beliefs 
Introduction 
Principle: Mindsets Inform Our Behavior 
The Coaching Mindset 
Empowering Versus Limiting Beliefs 
Dynamic Tension 5: Gap Versus Gain 
Practice: Barbie’s Beliefs 
Observation: “He Will Never Change” 
Reflection: Resonate Mindset [PDF] 
Application: Exploring Your Beliefs 

CHAPTER 10 Coaching the Team 
Introduction 
Principle: Team Coaching 
Group Coaching 
Group Dynamics 
Tavistock Methodology 
Personality Roles and Functional Roles 
Coaching Skills to Engage In Group Dynamics 
Observation: Team Profiles 
Coaching Engagement Phases 
Observation: Group or Team? 
Practice: Q-Storming 
Reflection: Q-Storming [PDF Tear-Out] 
Application: Coaching Cluster Activity 
Conclusion 

CHAPTER 11 Coaching With Artificial Intelligence 
Introduction 
Image: The New Employee Learning Journey 
Principle: Artificial Intelligence Coaching Defined 
Coaching Supervision Using Artificial Intelligence 
GROW Coaching Model and Artificial Intelligence 
Observation: What AI Chatbots Should and Should Not Do 
Case Study 
Observation: Case Study 1—Artificial Intelligence and the New Employee Learning Journey 
Observation Case Study 2: Startup Client—Artificial Intelligence Coaching 

CHAPTER 12 Coaching Within and Outside an Organization 
Introduction 
Principle: Internal Coaching 
External Coaching 
Principle: Comparing and Contrasting Internal and External Coaches 
Disadvantage of Internal Coaches 
Advantages of External Coaches 
Disadvantages of External Coaching 
Observation: Advantages and Disadvantages of External and Internal Coaching 
Program Design 
Practice: Design an Internal Coaching Case for Support 
Reflection: Internal or External—You as the Coach 
Application: External Versus Internal Coaching Matrix 

APPENDIX 1 The Coaching Tool Kit 
Tool 1: Technical Expert to Leader 
Tool 2: 4-D Exercise 
Tool 3: Ninety-Day Onboarding Plan 
Tool 4: 1:1 Guide 
Tool 5: Stress Audit Tool 
Tool 6: Career Exploratory Interview 
Tool 7: Behavior Scorecard—Triggers Marshall Goldsmith 
Tool 8: Team Coaching Evaluation Tool—Plus and Delta 
Tool 9: Team Evaluation—Post-Team Coaching Session 
Tool 10: Coaching Profile Tool 
Tool 11: Team Coaching—Team Charter 
Delivery Leadership Team Charter 
Values/Guiding Principles 
Meeting Norms 
What We Will Accomplish 
Tool 14: Leading Through Change—Stakeholder Matrix 
Tool 15: Situation Analysis Tools 
Tool 16: Leadership Competency Assessment 
Tool 17: Issue Processing Tool 
Tool 18: 100 Jobs Exercise 

APPENDIX 2 2025 International Coaching Federation Coaching Competencies 

APPENDIX 3 International Coaching Federation Ethical Guidelines