A Preparation Guide for a Career in Human Services: 16 Chapters of Applied Learning on Professionalism and Internship

Preface 
Acknowledgments 

CHAPTER 1 Introduction
 Introduction 
 Two-Hand, Five-Finger Approach to Human Services 
 When to Use This Workbook 
 Class Icebreakers 
 It Takes a Team
 Conclusion 

CHAPTER 2 Networking
 Introduction 
 Formal and Informal Networking 
 Elevator Pitch 
 E-mail Etiquette 
 Phone Etiquette 
 Conclusion 

CHAPTER 3 Resumes, Cover Letters, and Personal Statements 
 Introduction 
 Resume 
 Cover Letter 
 Personal Statement 
 Conclusion 

CHAPTER 4 Communicating
 Introduction 
 Verbal Communication 
 Nonverbal Communication 
 Group Communication Etiquette
 Communicating with Individuals and Cultural Humility 
 When You Are Ready to Leave but They Have Not Realized That Yet
 Communicating Needs and Wants 
 Cross-Generation Communication 
 Expressive versus Nonexpressive Communicators 
 Communicating You Have Made Mistakes in the Workplace 
 Conclusion 

CHAPTER 5 Interviews, Job Shadows, and Informational Interviews
 Introduction 
 Interview 
 Job Shadows 
 Thank-You Notes 
 Interview Anxiety 
 Conclusion 

CHAPTER 6 Professionalism
 Introduction to Professionalism 
 Functional versus Dysfunctional Work Habits 
 Effective Communication Techniques for Professionals 
 Hard Skills and Soft Skills 
 Professionalism in Meetings 
 First Impressions and Physical Appearance 
 Self-Disclosure 
 Conclusion 

CHAPTER 7 Diversity, Equity, and Inclusion
 Introduction 
 Considerations of Diversity 
 Sexual Orientation and Gender Identity 
 Disability 
 Architectural Barriers and Attitudinal Barriers 
 Diversity in Higher Education 
 Case Studies 
 Think About It... Are You Ready? 
 Conclusion 

CHAPTER 8 Personal and Professional Accountability 
 Accountability 
 Part 1: Personal Accountability 
 Part 2: Coworkers and Supervisor Accountability 
 Part 3: Client Accountability 
 Conclusion 

CHAPTER 9 Stress, Burnout, and Self-Care 
 Introduction 
 Stress 
 Burnout 
 Personal and Professional Self-Care 
 Setting Professional Boundaries 
 Self-Worth and Self-Care Practices 
 Overcoming Barriers to Self-Care 
 You Are Worthy 
 When Self-Care Is Not Enough 
 Conclusion 

CHAPTER 10 Ethics in Practice
 Introduction 
 Six Ethical Considerations 
 HIPAA, PHI, and FERPA 
 Informed Choice 
 Additional Ethical Considerations 
 Ethics in Practice 
 Duty to Warn and Duty to Protect 
 Conclusion 

CHAPTER 11 Job Availability and Job Search Process 
 Introduction 
 Part 1: Types of Jobs Available 
 Part 2: Employment Benefit Options 
 Part 3: Job Search Process 
 Part 4: Frequently Asked Questions (FAQs) 
 Conclusion 

CHAPTER 12 Company Organization and Work Culture 
 Introduction 
 Work Culture 
 Informal Workplace Culture 
 Leadership Styles
 Conclusion 

CHAPTER 13 Career versus Graduate School
 Introduction 
 Career 
 Graduate School 
 Conclusion 

CHAPTER 14 Financial Literacy
 Introduction 
 Financial Institutions 
 Financial Literacy 
 Personal Finances 
 Conclusion 

CHAPTER 15 Handling Conflict 
 Introduction to Handling Conflict 
 Types of Conflict 
 How to Handle Conflict in the Workplace 
 Relationships in the Workplace 
 Conclusion 

CHAPTER 16 Next Steps to Success 
 Introduction 
 Chapter 1: Introduction 
 Chapter 2: Networking 
 Chapter 3: Resumes, Cover Letters, and Personal Statements 
 Chapter 4: Communicating 
 Chapter 5: Interviews, Job Shadows, and Informational Interviews 
 Chapter 6: Professionalism 
 Chapter 7: Diversity, Equity, and Inclusion 
 Chapter 8: Personal and Professional Accountability 
 Chapter 9: Stress, Burnout, and Self-Care 
 Chapter 10: Ethics in Practice 
 Chapter 11: Job Availability and Job Search Process 
 Chapter 12: Company Organization and Work Culture 
 Chapter 13: Career versus Graduate School 
 Chapter 14: Financial Literacy 
 Chapter 15: Handling Conflict
 Conclusion 

References