Professional Development for Hospitality and Tourism

Tim Flohr, MBA, PMP, CFBE, is an Assistant Professor of Teaching, Internship Coordinator, and UofM Global Coordinator at The University of Memphis’ Kemmons Wilson School of Hospitality and Resort Management. In 2019, Flohr was the Founding Program Director of the Kemmons Wilson Culinary Institute, one of the largest culinary arts schools in the Mid-South. He has more than 25 years of leadership experience in the food service industry and project management throughout the Mid-Atlantic region and New York City. In 2011, he transitioned to academia as the Director of Operations for Drexel University’s Hospitality and Culinary Arts program.

Flohr received his bachelor’s degree from the University of Delaware’s Hotel, Restaurant, and Institutional Management Program in 1997 and he earned his MBA, with a concentration in Business Analytics, from Drexel University in 2015. He is currently pursuing his EdD in Higher Education at the University of Memphis. In addition to his academic credentials, Flohr attained PMP® (Project Management Professional) certification from the Project Management Institute in 2014, CFBE® (Certified Food and Beverage Executive) certification from the American Hotel and Lodging Educational Institute in 2012, and SHRM-CP (Human Resources) certification in 2021. 

Flohr currently holds active memberships and/or serves on committees in numerous professional organizations including the Memphis Restaurant Association, Tennessee Hospitality and Tourism Association, Project Management Institute, Professional Convention Management Association, National Association of Colleges and Employers, International Council for Hotel, Restaurant and Institutional Education, and the Cooperative Education and Internship Association. Flohr currently serves as the Chair of the Board of Governors for Eta Sigma Delta, the national honor society for travel and tourism.

Flohr is a proud Freemason who enjoys spending time with his family, reading, participating in martial arts, and volunteering for the Girl Scouts Heart of the South, where he is a proud member of the Man Enough Network (Girl Scout Dads). As a nationally certified radKIDS® instructor, he also helped launch the “One Tough Cookie” initiative with the Girl Scouts in 2019. In this program, he teaches a revolutionary self-empowerment program, anti-bullying, and abduction-awareness program. 

Lisa Cain is an Associate Professor in the Chaplin School of Hospitality and Tourism Management at Florida International University, where she teaches both undergraduate and graduate level Hospitality Management courses, including Women in Hospitality Leadership, Global Issues and Marketing Management. Her teaching has earned her an FIU’s Top Scholar in Teaching Award in 2021. Dr. Cain currently serves as the President for the Southeast, Central and South American Federation of ICHRIE and serves as an Associate Editor for both the International Journal of Consumer Studies and International Hospitality Review. She has written two Introduction to Hospitality textbooks, co-authored three textbook chapters, and published over 40 peer-reviewed articles. Her research interests fall within the broad topics of organizational behavior and marketing, with an emphasis on understanding internal and external customer experiences. Specifically, she has published in the areas of work-life balance, substance abuse among hospitality workers, gender issues, technology, and loyalty in the hospitality industry. She continues to develop research in these topics.