Jennifer Waldeck (Ph.D., University of California, Santa Barbara), has published or presented over 100 scholarly articles and research papers in top journals and at conferences. Her research interests are in instructional, organizational, and business communication. She is Associate Professor in the School of Communication at Chapman University in Orange, CA where she is Director of the Graduate Teaching Associate and Basic Communication Course programs. She teaches courses in organizational and business communication, persuasion, training and consulting, and the fundamentals of communication.